HVAC reviews in Carrollton, Texas

Called to get quote on clogged drain line. Lady said $60-$250.00. Then I asked her, if they came out & I felt their price was to high would I be charged a Service Call? Here's her response"Our service fee is waived for mechanical repair. This is a maintenance issues so fee would be charged" So What the heck.... to me any breakdown of A/C is maintenance related!

Everything was done well, except the technician used my water hose to rinse off A/C, but failed to return the hose to its original place. Being disabled made it very hard for me to do it. He was polite.

I,ve used MES for many many years--Ive always found them to be excellent in their work---today I got new new HVAC installed The two service men were prompt and and followed covid protocol they were Jessie and Dallas David who came out on Weds. helped me to make a educated choice on how to proceed ----- thank you gentlemen for a job well done Kim Hochreiter

Hats off to Mr. Wally and his professional office staff as well as outstanding technician James. We had an issue to arise which can happen. Being the outstanding company everything was taken care of quickly , fairly and honestly. This is most important to customers that a company is honorable. Our technician not only resolved the issue but found the root issue - imagine that going over and beyond not just the minimal. Being a Veteran , and in the housing industry I am truly so thankful for this company. In our great country more companies should be like Metro Express.

Metro Express Service is the first call we make whenever we need air conditioning repair in our Dallas home and our other rental properties throughout the DFW. Their technicians have always been polite, prompt and informative. We've been using MES for years and plan on doing so for many more to come.

Cleaned cotton that collected from cottonwood trees on the outside coils. Also checked complete system and made recommendations for additional services that would make our system better. Great service with a smile. Recommend them to care for your HVAC and Heating needs.
Dianne Nibarger

I called Metro Express in late January about a problem I was having with my electronic air filter. The receptionist was very helpful and took all of my information. We agreed on a window for a technician to arrive to review my situation. The tech, Adam, arrived on time and was careful to put on shoe socks so as not to track n any outside debris. Adam diagnosed the problem and proposed a solution which included new parts and the installation of an ultraviolet lighting system to eliminate mold in the duct system. We agreed on the price and he left to get the parts. He returned and installed the parts to fix the filter and added the UV light. All in all, a very satisfactory experience. I would recommend these folks.

Adam did a great job briefing me on the situation and gave me great advice on the best course of actions. He stayed with the project until the successful installation and final inspection. Thank you.

Tracy was kind enough to get me same day service on literally the hottest day of the year. Jonathan had the problem diagnosed within 15 minutes and had me up and running in 30 minutes. A huge thank you to both of them for preventing a very miserable night for me.

This is the best company ever. My ac broke on Thursday June 21. I called my Home warranty company Total Protect. Told them about the issue and they send a tech out on Friday afternoon June 22. He diagnosed it and said my fan motor on my outside compressor was broken. Because of the HOW company the service provider, Oak Point HVAC had to send in their service order and then the HOW company had to order the part. I called on Wednesday, June 27 to the HOW just to check status and they never received the order for service from Oak Point HVAC. I fought with the HOW and they said there was nothing they could do till they recd the OFS. Wednesday afternoon June 27 I called Metro Express Service on my own.amd they had a tech, Sean at my house by 530pm. He also said the fan motor was broken and the could fix the next day. I called the HOW and again they said there was nothing they could do. I called MES and they came out that afternoon Thursday June 28 and fixed my ac. The tech, Sean was totally AWESOME and now I have ac again. I live in Carrollton TX and it has been extremely hot but thanks to Sean and MES we will sleep cool this evening. I would recommend MSE to anyone. I must also mention Shanda which is the most fantastic dispatcher. Thank you so much and bless you all at MES. A very happy customer.

I used to Metro Express Service to change out both AC Units at my house and was very pleased with the service and cost. I was walked through the whole process and Metro Express Service showed up on time and finished the job ahead of schedule. Our utility bill has been cut by 40%-60%. I will recommend Metro Express Service looking for AC repairs or new AC units.

I contacted them and the customer service was great! Very polite and understanding! Technicians came out and did a great job as well. I would definitely call them again if needed and recommend them to anyone needing A/C services.

I had contacted originally thinking it was not a dire circumstance BUT it turned out to be one ! I would Recommend if you have to change an appt to Definitely Call rather than text as I did, especially on weekends. IT was MY bad and they took the time to Call ME and were able to come out last Night/Late Afternoon so that is to be COMMENDED. I got Tim as my technician, and let me tell you, HE was Great considering how much trouble he went to in order to get the original part Off ! Very Imaginative in his solving the issue without having to contact another tech to come and assist. They did Waive the service call fee which is So Helpful in these times. And were able to offer a monthly payment option which helps my tight budget so THANK YOU Metro Express. I already Bookmarked their Website and I am definitely going to contact when it is time for advised Maintenance. I slept Really Good last Nite - Please stay safe and my Thanks to All. My apologies for not remembering the Very Nice Lady that Called Me.

MES has been servicing our heating and AC for years. They are always professional, courteous, and on time. Jesus Navejas is our usual service person. You could not find a more professional courteous person anywhere. He arrives on time and is conscientious and extremely thorough. I would recommend Metro Express Service for anyone needing their AC & Heating equipment serviced.

Please read my previous review!!! Its after 3 pm Tuesday and I have yet to receive a call from a service manager!!! The tech guaranteed that he will be back out to relocate the thermostat and replace it with a new one. No calls!!! If you are looking to replace or repair your unit PLEASE think twice before using this company.

I always ask service techs to explain what they are seeing and why we need to repair/replace a given part. Our service tech, Sean Bryan, inspected both AC units and was patient enough to walk me through the issues and recommended repairs. I'll use Metro Express Service again in the future. - Nick B

BEWARE!!Don't trust these guys!!RIP OFF!!! Had an issue with the AC not working, called on a saturday and the sent Byron out on Sunday afternoon. Showed up at 10:40 and found a loose wire at the thermostat, air was working fine after he pushed the wire into the terminal. Then spent 20 minutes outside playing around with the unit which in new and said everything looks good. Spent 10 minutes in his truck writing up an invoice and charged me 89 for the service fee plus an additional 75 dollars for pushing the wiring in in the thermostat for a total of $165 and was here for less than 40 minutes. Would not recommend these guys to anyone.

Adam Eckl explained about the repair cost. He came down some on the price of a new furnace. The old furnace was over 23 years old. Since Adam is not a pressure person I decided to buy a new furnace. The new furnace works much better than the old one. M E S worked on my newer A/C unit and did a great job also. Thanks

I used this company to come out and repair my ac system. I was very pleased and I learn a lot about my system and how to prevent my system from condensation all over my floors surrounding the ac unit in my garage. The tech was very friendly and well trained. I was happy to call this company . And bill was worth paying.. I will call them again if I have anymore problems. LC / Wylie, TX

We have been using Metro Express Service now for about 8 years and don't plan on going anywhere else. If we have to wait a few days that is okay because we know that we are getting skilled service. This year Jesus was our technican and we was the BEST. He informed us what was needed and after he was done he showed us the worn out part to let you know what was causing the issue. Jesus was AWESOME!

We were looking for an a/c specialist to check out our upstairs cooling unit which seemed to have a broken fan. After reaching out on Angie's list, we were contacted by phone within the same day to schedule a technician to come to our house in a few days. Adam was succinct and professional. He found the problem and let us know that we would only need a special-order part, not an entire new motor as another hvac technician had tried to suggest.

Though he wasn't very communicative as we waited for delivery of that part, he did not leave us hanging. Adam came by as soon as the part was delivered and fixed our issues! He did have to come back shortly after but to turn on some switch that he forgot it was a minor issue and he was took care of it immediately.

We asked for Adam again recently when we had some more summer cooling issues. Adam came the same day! He refilled our freon and cleared our pipes, and we could not be happier with the quality or speed of service!