HVAC reviews in Carrollton, Texas

The response time was impressive. The scheduler and technician were extremely professional and knowledgeable. Our problem was quickly diagnosed and fixed. I look forward to a long relationship with this company. Do not hesitate to call for all your heating and air needs.

The service man Tre was very pleasant and did his job effectively and efficiently.

So so happy with the service. Unfortunately, this is the second time we have needed their help this month and they were fantastic both the times. Our warranty company picked them, so you never know what you are in for, but The tech was early both times and had the repair part on his truck. We were back up and running in minutes rather than waiting to hear back from the warranty company to approve the repair and then wait for them to schedule a return visit.

I really liked Ty from Norris Heat and Air. He was one of the most genuine, nice guys I've met in a long time. He has the personality of the type of guy I think should be a life coach or pastor or something on the side. He was positive, warm hearted, and uplifting. He was sent out via a request my wife made through our home warranty regarding our downstairs A/C not cooling as well as it used to. He looked over all of the equipment, reported what he found to me, discussed possible options, contacted the warranty company with his report, etc. Ty was pretty much everything anyone could possibly hope for in an HVAC technician. He was friendly, honest, considerate, careful, didn't make or leave a mess, explained things really well, and was just overall a real joy to have around. He's the type of guy who you want to tell your friends to contact, which I will definitely do, but I wanted to share this positive experience with all the strangers who might be reading this.

Ty came in response to our service request through our home warranty. So glad he was the one who came. I was unable to be home during the service time, but stayed in close touch with my wife to make sure she was comfortable and treated well. My wife had nothing but nice things to say about his professionalism and knowledge. He made sure everything was working properly, even contacted the warranty company on our behalf to get things paid for as appropriate.

We highly recommend Ty and Norris Heat & Air to help you with your HVAC needs!

7 out of 7 days. That's how often I'd call Ty and his team when I have HVAC issues. Had him do some work on more than one occasion and he was on time, reliable, reasonably priced, and has a great attitude. Can't ask for more, and wouldn't hesitate to support his family business again.

Ty the technician that came to repair the HVAC , was professional and very knowledgeable of the repairs in which he performed 💯💯 awesome job . I would recommend Norris heating and Air for consulting and repairs . Top gun technician Ty 😀

They were efficient, timely & professional. They have great communication, from the office rep to the technician. They were timely and completed the job timely. I will definitely use them again

I've been using Norris for a few years now. Originally met them through a home warranty, but kept going to them afterwards. I don't recommend many businesses, but I do recommend them! Kept my a/c running on these terrible summer days and was able to get same day fix without breaking the bank when my a/c has gone out.

My experience with this company was excellent. From the first encounter after receiving their information from my warranty company until the final install of the new unit, Mr. Ty and Ms. Tiffany were always pleasant and professional. I would definitely recommend their services!

Norris Heat & Air LLC definitely restored my confidence in good quality businesses. Everything about this transaction was positive and most importantly, honest. Gotta be God sent, because my experience with other HVAC services were bare minimum and Norris HVAC was the complete opposite, and I could tell it was by nature. Excellent company!!

Ty Norris is truly one of the kindest, most hardworking people! We were so lucky to find him. He visits our house every spring/fall to do maintenance checks and is also there the second we need him. Our AC has given us problems after a power surge, and Ty was there the next morning at 8 AM to fix it. Highly recommend him!

Muchas Gracias Juan por su gran servicio y su puntualidad.

Highly recommend!!

Great service and very professional with service

Very professional and great customer service I highly recommend!

Perfect, quick service and extremely responsive and flexible with time. Really well priced as well.

great customer service. very clean and Professional. Awesome job done, totally recommend !

I couldn't ask more from this company Juan gave a quote within hours and went beyond what I expected Juan was very honest and up front about what I needed and didn't need I would recommend to anyone and I will use them in the future...

Great experience for HVAC maintenance! Very conservative, knowledgeable, and responsive! Will be using them again!

Juan was so responsive, very quick, professional and didn’t try to sell me on more than what was needed. I’m a 1st time customer and will definitely be a repeat customer.