HVAC reviews in Carrollton, Texas

Blue Ribbon is a great company. This is the second time I have used them to purchase and install a new AC unit. Trey explained everything to me and was extremely professional and informative. Trey installed a 5 ton 16 seer Amana unit with a lifetime warranty.
I paid much less than I anticipated. Trey showed up at my home at 9:00 am exactly on time and accomplished this task in one day. Blu Ribbon is the best.

We have had Trey at Blue Ribbon provide services for my HVAC system three times since purchasing our house in early 2018. Additionally Trey has been kind enough to talk through some concerns over the phone, saving the need and cost for a service call. Each time Trey has been to our house to provide services he has been respectful, professional, and considerate of our home and family. Trey really takes the approach of providing all pertinent information to the home owner and allowing them to make the best decision for themselves. This is very evident in his honesty regarding what services can wait and which require immediate addressing. I would highly recommend Trey and Blue Ribbon to anyone needing HVAC services.

I can't remember who I spoke to, but when I called I spoke directly with a technician, not just someone behind a desk that wants to set up an appointment for a week from then.

Unfortunately they were not going to be able to send someone quickly, but instead of making an appointment for next week the gentleman asked what troubleshooting steps I had taken and gave me some suggestions. He was so helpful that I called back a couple hours later after I had discovered something and he gave his adjusted advice. Although he didn't directly solve my issue (turns out it was the sensor in my condensate drain) I wouldn't have been able to solve it myself if he hadn't been so helpful. Without even charging me!

I will definitely be using Blue Ribbon for any service I need in the future!

Cody went above and beyond to service a downstairs unit I have at my home. He truly worked tirelessly to find a solution. I would recommend this company for any HVAC issues you encounter. Thank you so much Blue Ribbon!

Trey was a lifesaver today! He was responsive, on time, and super professional.
He repaired our AC quickly and for a very reasonable amount. If you want an honest, knowledgeable HVAC repair company, look no further!!!

After having years of bad luck and experience with other "HVAC" professionals, I called Trey Tucker at Blue Ribbon to install a new unit. He was well aware of my past experiences and he criticized the faulty work of the past "techs" and he shared how honest, fair, and reputable his company was. Understanding that you get what you pay for, I spent the money to purchase a new "high quality" HVAC unit from Blue Ribbon Feb 2021.
18 months later, I've had several issued with the unit, including faulty wiring. I called Blue Ribbon several times with no answer or call back. When I called with my number blocked, Trey answered the phone but when he heard my voice he hung up. I guess when the problems became too numerous, Blue Ribbon/Trey took the "ignore and it will go away" policy.

This is the type of customer service you would expect to receive from a shady individual who installs HVAC units at half price. I did not expect to receive this type of service from a reputable company who prides itself on quality work and products. I regret the money I spent with Blue Ribbon. I should have found another company who truly values their work, reputation, and customer service to install my unit. More money doesn’t always equal better service. Very disappointed.

I am the office manager for a non profit and having Blue Ribbon as my go-to company for heating and cooling services has been a godsend. Trey is very responsive and goes above and beyond in satisfying his clients. They follow up and follow through.
Alex is always professional on the job, has a great demeanor, is patient with my questions and always explains what’s needed. I would recommend Blue Ribbon without any hesitation:)

Our system went out the day after we closed on our home and our new home warranty policy would not cover a new system.

Blue Ribbon was quick to respond and walked me through different size and pricing options to help me make the right choice for our home and layout. Installation went smoothly and pricing was fair.

We have called them only once to check on a potential issue for us and again, they were quick to respond and super helpful.

We couldn't be more pleased with our system and their service.

Blue Ribbon did a great job for us this last week when our AC went out. After calling in, Trey came the next day to inspect and had a plan for us that day. He prides himself on being a “repair” man rather than a “sales” man, which I truly appreciated. The prices we received were very fair and he was able to give us a discount on several things because we had a lot to be done. When the team came to replace one unit and one coil (the unit was more than 30 years old!), they were on time, respectful, and cleaned up after themselves. There was essentially no trace of them other than the working AC 😅

Trey was there twice that day just to check up on the progress and make sure everything was up to their standards. So glad to have found this company, and they will be taking care of any future issues we have!

Blue Ribbon provided excellent service during an AC tune up, educating me on each step of the check up and how it affected the system. Cody was very helpful, I look forward to working with Blue Ribbon in the future!

I called Trey at 9am and he promised me a timeframe between 1pm and 3pm the same day. He was actually here earlier than that. Provided same day service in this horrible Texas heat. He wanted me to see exactly what was the issue while he investigated the problem, I really appreciated that. I actually got to learn a bit about my air conditioner. He was very honest, great personality and trustworthy. Look forward to hiring him for my future air conditioning needs. Thank you Trey.

Joel our tech was wonderful. He quickly diagnosed the issue and got us set up so the house was cooling again. He recommended maintenance things we could do as well but we never felt pressured to do them. Affordable pricing. We will use again :)

Trey Tucker is probably the best AC guy I have dealt with. He was was prompt, friendly, and very knowledgeable. He explained everything to me as he went through the diagnosis process for my AC. He was honest and affordable. He also did a great work for my Dad. I will definitely use him from now on.

When we discovered icing on one of our units, we called our current ac company. Although our unit was only 6 years old and repairable they pushed us to replace it at almost quadruple original cost. I called Blue Ribbon at my neighbor's recommendation and spoke with Trey. He came out and walked me through everything. Stressed in no way did I need a new unit and gave me a repair quote lower than the first company. He and his staff were very polite, knowledgeable and performed all the repairs in a timely matter. Can't say enough good things about Trey and Blue Ribbon!

I honestly don’t know where and how to start as I don’t know how this company can possibly give the time, attention, and respect they offer to each and all of their customers. But they do and much more than that. I have never experienced anything like it, and it is the most refreshing and reassuring feeling.
I dealt with Trey, the owner of the company and from the reviews I am reading today, I can see he was successful at spreading his business model/philosophy to all his technicians: something that is extremely rare and can only be obtained by true leaders: the ones who share not only their knowledge, but also and most importantly lead by their very own actions.
In few words, below is what I experienced with Trey:
1. Responsiveness: he called me back within 20 min,
2. Timing: He came as soon as he possibly could. In my case it was the same day.
3. Punctuality
4. Knowledge: Using facts and science, Trey’s knowledge is impressive.
5. Professionalism and Respect: Trey took the time to show me what he was checking and why, sometimes taking pictures for comparison.
6. Transparency: When patiently educating me, my trust in him quickly grew high as he was SHOWING me the cause of my issues.
7. Honesty: He never tried to oversell me anything
8. Dedication and patience: Trey worked with my issues until he was sure I was 100% satisfied.
9. Fair pricing: Who would have guessed, after such a wonderful experience, that his fees would be as reasonable and competitive as they were.
I wish there were more companies like Blue Ribbon Heat and Air of Carrollton. I wish more business owners were like Trey: with such a business model/philosophy, he is sure to build a strong and lasting relationship with his customers while giving his technicians the satisfaction to work for a company they can be proud of.
Thank you TREY!

Had an Issue with AC at home. Called Blue Ribbon and spoke to Trey who’s a really nice guy. Family owned Business since 1964 with high ratings! Jeff came out same day and replaced a bad 7.5 Cap to get my AC working again within minutes! He explained what the problem was. Great service and friendly, down to earth people. I plan to call them again and highly recommend their service!
Raelene Douglas - Carrollton, TX.

Trey and Ruben were very honest and professional. They checked my equipment to make sure that it really needed to be replaced or could be fixed. They explained to me step by step for me to make the decision to buy a new ac unit. The installation took 4 hours and during all this time I saw Ruben working very carefully checking every little part of the equipment. They are great and I recommend them 100%! Thank you Blue Ribbon Heat & Air!

I had isues w/ the fan on the exterior unit. Trey came out same day and provided exceptional service. He walked me through the entire service process which isn't typical and I appreciate the level of detail and transparency. I highly recommend Blue Ribbon Heat and Air to anyone looking for honest and exceptional customer service and repair.

Blue Ribbon is amazing. Trey communicates very well and explained what was going on with my AC unit having issues. He charged less than expected and got us back up and running fast. I’ll def use him for any future issues.

Trey was so great! He was very informative and explained everything he was doing showing me how my furnace works. He went above and beyond my expectations. Will definitely be using him again and he is a good communicator very responsive on the phone. Great work!!!

I have been using Blue Ribbon Heat and Air for over 5 years for my home and rental properties. Trey is always very professional, has fair pricing, and gives great advice. He doesn't try to sell you items and services that you don't need. He is on time and responsive especially in the summer time when he is needed the most. Blue Ribbon is always my first and only call when it comes to my heating and air needs for my homes.