Reviews of local pros in Channelview, Texas

Brianna is the absolute best! I ran into an issue, my own fault, and she was so nice, helpful, and knowledgeable! Service was quick and the problem with my oven was corrected. I would recommend ASI based on Brianna alone!

My ASI Appliance Technician Alex arrived promptly as scheduled. He was personable and easy to communicate with. Alex read warning tags attached by my natural gas provider - then handled and moved my stove/range with care. He examined the appliance connections and immediately identified the source of the gas leak. Alex advised me that a plumber would be needed to replace a cracked "flex pipe." At my request, he provided me with a toll free phone number to contact the appliance manufacturer - because I actually prefer electric appliances. For now, a plumber has replaced the flex pipe and the gas stove/range is operable - but still not my preference. There was no service charge for either maintenance visit, arranged by my home builder. Thank you ASI, Alex and my professional builder.

Gary the service Agent is always very professional and amazing. I only wish ASI would ensure that parts are brought out for the reported service the first visit, instead of having to schedule a second visit. If I'm stating that I have issues with my Ice Maker, it would make sense to have ice maker replacement parts on-hand to ensure that a 2nd service visit won't be required.

As a new homeowner and having to "fix" my first problem... Lol You all made this such an easy chore. From the first call to Donald showing up. I even had a quick question. Called and answered. Great experience. Thank yal!

We had our washer repaired by Dadrick w/ ASI appliance. He was very professional, upfront and honest. ASI kept us in the loop every step of the way. We appreciate it!

Raul came to the appointment on time and ready to work. He was very thorough, explained what he was checking for, and finished his work in less than an hour later, and my dryer works great today! This was a warranty job so there was no charge.

The only reason I am giving one star is because every time I have called the front desk people are actually really nice and professional. We moved into our home October 2024 and our fridge has not been cooling properly since then ( on and off ) it will work for like a month and then stop etc. They come out each time, I believe four now, and they literally stay here for 4-5 minutes ( I have video camera proof of this) assessing the issues. They have ordered the same part twice hoping to fix the issue. It is now April 2025 and we have been dealing with this since. I also have a daughter who I pump breast milk for and the first times this happened I was storing my milk in there and GIVING IT TO HER until we realized hmmmm this doesn’t feel very cold. That’s a safety hazard in itself. We don’t have anywhere to store our cooled things. I have asked to speak to Allen once and they said he would call but nothing so I am hoping this posts gains some traction from the business to please resolve this issue. I would think after 7 months and multiple visits they would replace the fridge but not sure of the logistics behind their relationship with whirlpool so might have to contact them soon. Horrible service, they don’t know what they are doing. In the pictures you can see the freezer ice has completely melted and the drinks in the fridge part are completely warm no condensation at all.

My washer broke wirh a tub full of clothes on a Sunday evening. I contacted ASI Appliance the next morning and made an appointment for Tuesday am. The technician arrived on time and within 30 minutes had fixed the machine and checked all of the operations to make sure it would operate correctly. I used it when I got home from work that evening and it was good. The tech answered all of my questions and even showed me operations on the machine that no one bothered to show me when I purchased the machine. I really appreciated his help.

Very positive experience! We were assigned this company by our Protection Plan (at no cost), but I will use them for repairs even without a plan. Accurate diagnosis of problem at first contact. They were great at keeping us informed about the appointment and any issues that came up. Professional; efficient. Repairs were completed as promised. Absolutely would recommend!

Done an awesome job was very professional polite informative neat clean and toke his time as a result of that hard work I now have ice to enjoy.Thank you so much I'll recommend SSi Appliances to others.He deserves a raise. I rate his work 10 out of 10

The repair process could not have gone more smoothly. The technician was friendly, very easy to work with, and really knew what he was doing.
My only small suggestion was that since this was a common repair (approx. 3 times per week) the parts could have possibly been on the technician's truck to avoid multiple trips.

The repair company texted, emailed and called me to say, since the oven was 10 years old the parts may not be available and they required the service fee to be paid up front. The oven stopped working after using the cleaning function on the oven.

Repair person arrived and said he couldn’t move forward without the model and serial number. He opened the locked bottom oven and searched for the information. It wasn’t there. Searched the top oven and found sticky residue on the door frame where the info used to be. He left after that.

My frustration with my repair is the repairman wasn’t ever interested in fixing my oven. Only one guy to fix a wall double oven? He wouldn’t be able to remove the oven by himself. How many 30” inch wall ovens did Kitchen Aid make 10 years ago? Didn’t even try to fix it. As far as I’m concerned they owe me $161.

My Whirlpool side by side, had an issue with the ice maker not dispensing water in to the ice tray properly. The water missing the tray was cascading down the back of the freezer compartment affecting operation of the blower along the back wall.

ASI sent out their technician Sarom to troubleshoot and fix the issue. Sarom arrived promptly and sorted out the issue in 10 mins, noting the water tube extending out of the freezer wall had recessed. He secured it back into its proper position, tested the system, and completed the work.

Thank you Sarom for your efficient work. The service was coved under warranty as I had purchased the Refrigerator only 10 months prior.

ASI appliances serviced my washer. I was very pleased with the service provided.They showed up on the date and time that they agreed to.
The technician was potelite and very knowledgeable as soon as he knew what the problem was, believe it or not, he actually had the part on his truck, which is very, very, very rare. That alone was so impressive that I would definitely use them again and recommend them.

The communication at this company is a joke! If I could’ve given zero stars, I would’ve….

ASI made me miss three days of work for their mess up. No one can come out, no one offered to accommodate me for their mess up.!! I tried to speak to the manager, Alan, who was worthless. His dispatch Team whatever ladies answer the phone absolutely need training on communication and scheduling.

Not one Person took accountability in this company for their mistakes.

2 missed appointments, and now I have my husband at home waiting for them to come today for the 3rd time for ASI ,Ladies and Alan to say the appointment is tomorrow !!!! Alan the manager said he will pull the recordings to see if I was telling the truth about the appointment for today. My response was OK and when it proves that it’s today who is coming out? His response is no one the earliest is tomorrow. Alan proceeds to laugh at me like I’m a joke and for me to get over it basically because it was absolutely nothing he could do.

Scheduled for last Thurs for The afternoon, They came out in the morning with no phone call.
Alan’s response it wasn’t their fault it was Whirlpool’s fault.

Scheduled for Friday they stated someone would call me when they were there.
Received a call from ASI stating someone is at my door. I explained I didn’t receive a call with a three hour window like you said no one is home. She rescheduled it for today the 13th.

Allen’s response can’t pull the logs from his employees to see if call was made or not.

I’m so pissed because this is not right!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service!

Our experience with our repairman through ASI was absolutely top-notch. Michael was extremely knowledgeable and immediately diagnosed the issue with confidence and precision. He was also incredibly courteous—respectful of our home, professional in every interaction, and took the time to explain what he was doing throughout the process. The repair itself was quick and efficient, and he made sure everything was working perfectly before leaving. On top of that, Michael was super friendly and genuinely pleasant to talk with, which made the whole experience surprisingly enjoyable.

We couldn’t be happier with the service and would highly recommend ASI and Michael to anyone in need of appliance repair. It’s rare these days to find someone who combines expertise, efficiency, and such a warm personality. Thank you, Michael—you’re the best!

We requested a technician for a dryer repair. We called on Monday and were set for an appointment on Tuesday. Tuesday morning, Roosevelt called and gave us a window of arrival time. He arrived within the time frame. He was polite and we described the issue. He diagnosed the problem & replaced the part within an hour. He is very professional & our dryer works perfectly.

The young man came early and was very efficient and got the work done in a timely manner. He was very courteous. I greatly appreciate the job he did. He did a really good job!

Louis called ahead to confirm the appointment and a 2 hour window he would be arriving.
Had an issue with one of our gas burners not lighting. He inspected the stovetop and quickly diagnosed the problem.

Luis was very professional and had a great attitude about resolving our issue

Donnie was extremely helpful, professional, and knowledgeable. I was very impressed with his service. My brand-new washing machine was not turning on initially, though it began working again just before he arrived. He was very understanding, took the time to check for error codes, and made sure everything was functioning properly. He also encouraged me to call back without hesitation if I experience any issues in the future. My visist was covered under warranty.

We have a Maytag that's not two years old and broken already. We called Maytag that charged us $400 for a service call. This was on a Thursday. The first available appointment was the following Monday. ASI appliance came out, very nice man and diagnosed a cheap plastic part that failed. We expected it to be fixed today. BUT NO. We were told the part has to be ordered and it will be 1-2 weeks before we hear from them again. ARE YOU KIDDING ME? $400 TO WAIT 2-3 WEEKS? FROM THE MANUFACTURER? COMPLETELY BLOWN AWAY BY HOW RIDICULOUS THIS IS. NEVER AGAIN.