HVAC reviews in Dallas, Texas

Quick, hygienic, and effective chimney cleaning service. Extremely happy.

A firm you can trust. Now that we've fixed our fireplace, I feel more secure utilizing it.

Long story short: don't waste your time, unless you're looking to pull all your hair out. See below if you think you can handle the long version.

I come to you in frustration. I purchased a Groupon on 12/20/16. At that time I set an appointment for 1/27.
Well 1/27 came and went without so much as a call. I called on the next day to see what happened, to find out my appointment was on 2/27. This is only the start of the confusion.

I gladly accepted the 2/27 appointment and moved on. On 2/24 I received a call from the Houston office confirming my 4-7 arrival for Monday the 27th, which I validated.

Well my time window on 2/27 came and went without so much as a call. I received a call 15 minutes after my 7PM arrival time... only to be told that my appointment was added to the route last minute and he wouldn't be able to make it and that he could come 2/28 with the same 4-7 arrival time.

Well my time window on 2/28 came and went without so much as a call. AGAIN AFTER MY WINDOW I received a call to tell me they couldn't make it. I rescheduled AGAIN for 3/6 with the same 4-7 window.

Well my time window on 3/6 came and went without so much as a call. I called the office at 630 but guess what? Its after hours... This is literally the 4th time I have left work early, and been home at 4, and waited all 3 hours (patiently waiting to eat).

Well the tech calls me finally at 715 (after my time like all the other contacts) on 3/6 to tell me he will be able to arrive at 8:20PM... in an effort to not do this again I accepted this time.

Well guess what, no work done on 3/6 either. The tech calls me at 8 to tell me that somehow my city was wrong in the system and he just drove 45 minutes in the wrong direction. I received a call the next morning to reschedule for 3/11. Requesting a shorter window I was told 4:30-7.

FINALLY! they arrived at 7pm to complete the work. One very young man came to the door with tools, while I assume his boss sat in the truck, since it was still running. He put his little shoe protectors on and went to work. He finished in under 30 minutes. Then proceeded to offer me pest services. I laughed and told him to have a good day.

The employee was personable and I am grateful for the shoe protectors since he was filthy, but that part I understand. None the less that is the only positive thing I have to say about this company. The work was bad and dealing with them would make a normal person suicidal. To add a little salt to the wound, I sent them the above details (before the review) hoping for perhaps my money back, without so much as a response in 3 weeks. The first scheduling issued may or may not have been my fault but the other 4 where certainly your company's.

As you can see, I have had an exceptionally difficult time trying to get my chimney cleaned. Not to mention it is now spring, so I am not even sure I need it now. Now that you read all that, do you want to call these folks?

James did a great job cleaning our chimney. He worked quickly and effectively and was happy to answer any questions we had. Will be using Nature’s Own again in the future.

The service was perfect. The Tech called ahead and was punctual (early!). He was very professional but also very personable and informative. They will be our Chimney co. For many years to come!

Thank you Henry for being informative, professional, and friendly! As a first timer in owning a home with a fireplace, I have yet to use it due to the fact I've never used one and was unsure on the last time it had been used or cleaned. I'd recommend this place and will most likely use Nature's Own in the future if/when needed.

Amazing Chimney Company. Several of my neighbors used this company and all of them said they wouldn't use anyone else. I called them last week to clean my chimney they did a great job. Thank you I truly appreciate everything.

Henry is absolutely amazing! We've had a number of service companies at our house, and Henry was by far the most professional and knowledgeable of them all. Our vents our clean and we're happy customers! Thanks so much.

My wife and myself recently purchased a home in N Dallas. The inspection report confirmed the need of a chimney sweep service. I Google and came upon Nature's Way.
They identified with service call of a water leak based upon an outmoded chimney cap. It's important to note that we already knew about a leak but had not diagnosed where leak originated. Henry from Nature's quickly identified the leak which solved 2 problems for us, source of leak and the solution which was a new cap for the chimney.
Henry and Ryan performed the work. I found them to be professional in their approach and follow through. I also will add that they were respectfull as well.
Work was performed with pictures to show work completed.
I highly recommend their chummy services.
Merry Christmas.

I am so extremely disappointed in this company, I’d give 0 stars if I could.
I signed an agreement in early 2018 for 1 year, for quarterly service pest control, they came out one time (and charged me twice!!) then never showed back up. After almost 8 months, they randomly show up at my door with ZERO notification.
I received an email 2 days ago (AFTER my contract has expired) stating that I had a service appointment scheduled for 4/18/19 between 3 PM-5 PM. No one ever attempted to call me ahead of time to make sure that this time window worked. I have emailed 3 times to cancel this with no response, and have called many more times than that but can never reach a human.
Don’t waste your time and money with this company...I recommend finding someone that’s more reliable and knows how to handle basic paperwork.

cleaning the chimney at the house has always been tasky, and i felt no one would do it better, until i was asked to hire a professional service.They took the Chimney Cleaning work to a new level with their positive attitude and professional behavior. And they are offering their service at a comparative price. In a sense they are doing a great job in cleaning industries.

The natures own team arrived slightly before their scheduled visit. They were courteous, knowledgable and had the appropriate tools to repair our chimney.

Competent, timely and courteous. I couldn't ask for more! Oh, they fixed out Lennox fireplace too!

At best a very poorly run company, at worst a total scam service!! STAY AWAY!!!

* Product ordered and installed was low quality and too small for the space.

* In the two - three hour windows that were scheduled, the original service requested was not Complete.

On October 18 I had an appointment scheduled to cleaning, inspect and get my Big Tex log set operational for a party scheduled on December 3. Additionally, I wanted a new log set installed in another room. Henry showed up at the end of the 3 hour window, did no work, but asked for a $400 check to reschedule and install a new log set and complete all the work on November 30. .

Scheduled at the next available appointment on November 30 knowing that there was still time to complete the work and get both fire places ready before my party. The appointment was to be the first in the morning at 8:00 am and was given a window between 8 and 11. The technician said he would be out first thing tro complete all repairs, clean and install a new log set. The appointment, scheduled from 8-11 am window, began at 11:30 when a new technician came out who had never seen the system and was surprised to discover that the first technician had done nothing. He proceeded to spend the next three hours installing the new log kit. As it turned out, it was a tiny 18 inch log set in a box that is 34" wide X 28" high X 30" deep. The first technician ordered this log set without my approval.

Although friendly, and willing to tell me of their annoyance with their colleagues, neither Technician completed the work to get my original log set back and running, nor did they clean out the firebox, inspect the chimney or refresh the original log set. Instead, wasted a total of 9 hours (2 x 3 hour windows for me to wait for work to be done and 1 x 3 hour window installing a log set). All this to get one fireplace working with a log set clearly too small for my fire box.

As it is, there will be no fire in the fireplace for the Christmas party, and I will need to search out a new log set that will fit the firebox I have.

Don't use this company!!

I would definitely recommend Nature's Own for any chimney repair, maintenance and/or cleaning needs. I had my fireplace and wood-burning stove inspected/cleaned. The technician, Henry, was incredibly helpful, worked fast & was knowledgable.

We were dealing with a really bad rat problem at one of our rental properties in Lake Dallas and on the verge of losing our tenants, so we contacted the folks at Nature's Own. The fireplace was infested. They came out to the rescue and removed all of them and found a massive hole that they were coming in from and sealed it off so we wouldn't be bothered again. Our tenants are now happy and rodent free and can use the fireplace if needed. Thank you for the great service.

I've been with this company for a few years now and I think it's time for me to pay them back with a review. These guys are great. They got the job done. They are just wonderful and I hope they can help you too!

Thank you Nature's Own Chimney Cleaning!
-Rebekah G

I had a great experience with Nature's Own. We had them clean and inspect the chimney for the house we just purchased. Jason Davis was our guy and he was awesome! Very knowledgable and really courteous. Will use these guys again!

Dustin was on time and very efficient and professional. Most of all, and the reason for the review, he patiently and gladly answered ALL my questions. It was clear to me Dustin loves teaching about chimneys as much as I love teaching about Jesus. It is refreshing to find someone these days to be on time, do a good job, and love their work!

Ryan provided friendly, thorough, and professional service cleaning both chimneys in the home. He inspected the chimneys for damage. Seeing none, he efficiently went about the business of cleaning them. In addition, he made sure to protect the house from the mess that comes with this process. Couldn't be happier with the service. I will call Natures Own again when I need this again.

When I came to know that our Chimney need to be cleaned in a immediate manner, I called them, I mean I call Nature's Own. They came in time fully quipped. In a word I can described is, they are professional and highly efficient. I am happy with their service and will happily recommend to other.

Henry was fast and did an outstanding job. Came out fast and extremely friendly service all around. Asked several times if I had any questions. When he 1st came out I was sick and he asked me when he came back out if I was feeling better! He answered any questions I had and left no mess behind when he was finished with the job. I would highly recommend them to anyone and will have them back out to continue the service of my fireplace!