HVAC reviews in Dallas, Texas

I am a first time customer and would definitely use Nature's Own Chimney Cleaning again. Zemaric was prompt, professional, and did a thorough job, including showing me what he was doing, taking his time, and doing more than prior Chimney services had done. Thank you!

It had been years since I had my chimney inspected in my rental property in Dallas I was getting ready to put it back on the market when I realize it was way overdue luckily for me Natures Own chimney was extremely flexible and was able to make it out quickly to inspect and sweep the fireplace. We are extremely happy with the overall service thank you once again!

Great experience! Henry was so nice and explained exactly what was wrong with my fireplace and how to fix it if I wanted to fix it myself. I asked him to go ahead and make the repairs. Honest and quality work! Would recommend them to anyone & will definitely use them again.

The folks at Nature's Own Chimney Cleaning were very courteous and professional. They were happy to answer all of my questions (I had several), showed up during the scheduled time-frame, and got the job done right the first time! I would without a doubt use their services again. Thanks!

Wow awesome job done by Nature's Own Chimney Cleaning. We had them clean and inspect the chimney for the house we just purchased.They had nice staffs and price so reasonable. Will use these guys again! i highly recommended them.

I had never used the fireplace since we bought the house. When I scheduled with Nature's Own, Dustin Badger was very professional and thorough with chimney inspection. And he got our fireplace up and running in no time. Excellent service I would highly recommend.

I wish I could leave positive feedback for this business but the truth is that working with them has been my biggest headache in all of the renovations of my home.

I had a leaky chimney and called for them to come inspect it. The guy came and seemed professional but of course found far more needing repairs than just the leak. I was quoted about $800 for the repairs. When the repairmen came the cost was over $1400 (and they conveniently forgot to deduct the initial consultation fee as had been previously promised).

The next time it rained, the chimney continued to leak the same as always. I called for them to come back to inspect it and on the scheduled day they never showed up. I called that afternoon to see if they were behind schedule and was told someone was on the way. No one came.

I called again to once more try to schedule someone to come inspect the chimney and when he came he told me that the entire chimney topper (which they had supposedly repaired) needed to be replaced because it was sagging - something that should have been caught at the first inspection. Even more frustrating this means that the work they were paid for was unnecessary because that was the part I had called them about in the first place. Of course they do not offer this service.

I would highly recommend going elsewhere as I am having to do now. But if you are thinking about hiring this company (my first mistake), make sure that you get every detail about the quote in writing (my second mistake). They are about as trustworthy as a shady auto mechanic.

I am a busy person but I must take my time to express my gratitude towards an exceptional and prompt service delivery of Natures own chimney cleaning/repair service. They came fully kitted, worked with my budget price, they appeared as professionals and above all they delivered. I confidently give a 100% thumbs up and hereby endorse you for future jobs anywhere and to anyone. Indeed you fit true nature. Many thanks to you.

We are in the middle of purchasing our new home when of course a road block hit. The inspector found some damage to the fireplace and was going to hinder the sale of our new home. So based on the awesome reviews I contacted Nature's Own Chimney and spoke to John Britton. He was able to diagnose the problem over the phone and gave us a great quote and had a technician out the same day to fix this problem. Long story short we are now in our new home. Thanks John and Nature's Own your team is so great.

Ryan at Nature's Own Chimney is a great technician! He was very detailed with the inspection and answered all of my questions. He even gave me a couple of options for repairing the back reflector panel at a reasonable price. I will call on him and Nature's Own Chimney from now on for my annual inspections. EGraham

I called in for a consult. I have never needed a service to clean a chimney before, but we were considering a home that included a fireplace. So I wanted to check around to get more information on what the upkeep cost would be before committing to anything. All of my inquiries were met with honest and easy to understand answers. Making my decision making so much less stressful. If this company can appreciate a client even when they are not buying anything. I can only assume that they go over and beyond expectations when they are actually being paid for it! Nature's Own Chimney has a future customer in me. I couldn't imagine taking my business anywhere else after I was treated so well.

Updated post: Chimney box looks clean, but I didn't look beyond the flue when the technician was still present. There is still a ton of build up beyond the flue. Jason was very personable and seemed very knowledgeable. I scheduled additional services due to a much better experience today. My initial experience was comprised of the wrong service being booked and then a no-show incident after receiving same day confirmation. Today I had initially upgraded to 5 stars based on customer service, but I am not convinced about quality. I plan get a second opinion. The service charge was significantly discounted due to my initial bad experience, but quality should not decrease along with price. I can't even see the majority brick beyond the flue due to the remaining build up in most areas. Remains 1 star for quality.

Stephanie

We bought our little get-away cottage several months ago and we loved the fact that it came with an authentic gorgeous looking fireplace but we were warned that it had not been used in quite a while and the chimney could be in need of some cleaning. We were advised to call Nature`s Own and it was a good piece of advice indeed. The customer service was very friendly and efficient. And the workers who came in were punctual and did a very thorough cleaning job, having explained to us many things we have not known before. We would definitely call up Nature`s Own again if any issue arises!

I highly recommend Nature's Own Chimney Cleaning. I needed to get my chimney examined and cleaned prior to using it. I scheduled an appointment and within 24hrs, I had a service specialist from Nature's Own. He was professional, highly prepared (came with protective measures to ensure no damage to my property)and gave me a reasonable quote for the service provided. I was highly satisfied by the service provided, and will use this company for all my future Chimney needs.

Very happy with scheduling to get my chimney cleaned and inspected. They were thorough with explaining the process and their findings. When I was unsure of a recommendation, they didn't push me for a sale and allowed me to do my own research...leading me back to them for repairs. Cost, quality, and customer service are definitely top rated.

I moved into a house late this summer with a fireplace. Having primarily lived in apartments before now, I had zero knowledge about fireplaces and chimneys - this is my first experience with one. Since the home is older, I called Nature's Own Chimney Cleaning to schedule an inspection and cleaning. The technician who came out was very friendly and helpful, and answered a lot of questions for me! I absolutely recommend Nature's Own to anyone in my situation!!

A week ago I ordered a chimney cleaning service with Nature's Own, and today, Ryan, came to our house to do the job. He was very informative and efficient. The whole process took about 15 minutes, and he vacuumed all of the soot out of the fireplace as well. I will definitely use this service again.

I contacted Nature's Own to clean my chimney since we just purchased a older home and the inspector recommended getting it cleaned asap since it was pretty dirty. Jason came out and did a good job. We also had them install some gas logs that look really pretty. So overall I am very happy.

The service rendered by this company was incredibly pleasant and prompt. Cleaning chimney seems like a dirty job but they don’t mind and they worked tirelessly and with caution without damaging anything else, they just got my got my chimney cleaned and fixed properly and now it’s functioning just the way it should, they also taught me on how to use the fireplace properly and as well proffer lasting suggestions on lighting fires and also recommends the types of wood to use. They have indeed provided an inspiring service to me so far and it shows they care a lot about their customers. They will always be remembered for their efficient services and I will always call them when the need to clean my chimney arises. I recommend this company 100%.

Brendan from Nature's Own came to perform a chimney inspection and cleaning on my masonry wood burning fireplaces. He said everything looked good and he only needed to clean one side of the split fireplace. Finished up in a short time. The quoted price did increase because he said the cleaning would be more because I was in Dallas County. Not sure why they didn't tell me upfront on the phone.. Otherwise, initially happy.
Moving forward 1 month, I decided to give the den fireplace a small test before cooler temperatures arrive. Things initially look fine as the fire begins to burn. But in a few minutes the front room is filling with smoke. Smoke is billowing out of the opposite side fireplace, staring to fill the room and hallway. I immediately run to the front room to put the fire out. Luckily I caught the issue before the whole house filled with smoke.
I then contact a separate chimney company to get a second opinion on the inspection. They come out and do a full camera inspection. This company, finds that the fireplaces are not safe at all to burn a fire. They found a laundry list of safety and structural issues. They walk me through the quote with pictures and all to show all the issues. This is thousands of dollars of issues.
I WOULD NOT RECOMMEND THIS COMPANY. Maybe I got an inexperienced technician, but this was absolutely not acceptable. My family and home was put at risk. Very upset and deceived.

We recently moved in to our home and were hesitant to use the fireplace prior to having the chimney looked at and cleaned. Henry called 30 minutes prior to his arrival and was right on time. He was quick and efficient and gave me a very informative review on what needed to be done. He was friendly and personable. I would recommend Nature's Own Chimney Cleaning in a heartbeat. Thank you for the great service, Henry!