HVAC reviews in Dallas, Texas

Good

Darcelle was great. Very professional but also personable.

Very good at sales - not so great with integrity and service after the sale

Isiah was phenomenal, he detected the problem got the part overnighted and cane as soon as he could to fix it. Isiah is the man!

Mario is awesome. Highly recommend him . Knowledgeable, professional, thorough, goes the extra mile. I would never use anyone else.

This company is exceptional because of the man who leads it.... most knowledgeable and compassionate beyond expectations gentleman I have met in a very long time! Very fair on prices.

Fantastic to work with! Darcelle and Jeff were focused, professional and great at communicating. I highly recommend working with this team!

Came out the same day I called for service. Was only a small short in wiring from thunderstorms the previous day. Great job and ice cold air again!

They were the third company we've had geothermal service from, and also the best. They caught mistakes the other two made, their service was prompt, one-time, professional, quick, thorough and priced as I would expect given the industry.

Wow! Amazing service and very fair with their pricing…my builder uses them and they did all of my HVAC and top notch premier service

Excellent, professional service. Mario is outstanding and I was happy to meet Isai - another good guy! 5 stars!

We are so thankful for Excel Geothermal for getting out A/C back up and running. Mario is always a joy to work with- he has a smile on his face and ready to work until the job is done and done right.

They overcharged us for something that they caused. When I called to clarify the problem a woman I wouldn't mention here gave us the worst customer service ever.

Someone came out to do a walk-through and provide a quote 3 months ago. Never heard back from him, several emails to a separate person who scheduled the service - no replies. Called them 2 weeks ago and they said someone would follow up the next business day... Nothing

As a LEED certified green Architect in the DFW metroplex I have found it next to impossible to work with Excel Geothermal. They have a nice website and are eager enough for an initial consultation. After that however they quickly rush on to the next customer. No follow up from staff and very basic technical knowledge during design which is extremely concerning!! Luckily I have found a different geothermal installer also in DFW that is not only much more knowledgeable but also understand the importance of timely communication as well as dedicated commitment to delivery. Please be aware as you are making a big financial investment. I hope your experience differs from mine

ISAI ESPINOSA was our tech today. He was both professional and friendly. He came prepared for the work and represented Excel in the best possible way.

Sadly, another example of a construction related company that has learned during an uptick in home sales and growth, that's you can just ignore customers and blow them off because they can afford to loose you right now: Ignores emails, blows off requests, and zero follow-up. I would love to support this local business with all my dollars, but this one specially stank. No referral from me - But maybe your experience will be different.

Isai was my HVAC technician and did a great job. He was on time, and was able to quickly service my HVAC unit. He also answered all my questions I had about the unit and provided recommendations to extend its life. Highly recommend.

I love this company so much. I’ve had trouble with my AC for years and they were the only ones to figure out my problem and get it fixed for good. They just came out again today for a service call and again, it was a great experience. They know their stuff and will get it fixed correctly the first time. You won’t be disappointed. Thrilled I found them!!

I had another company come out and do almost nothing. They tried to convenience me that my compressor was bad. These guys came out saw quickly it was just electrical wiring, a much less expensive issue and nothing to do with my compressor. Highly recommend Excel to anyone.

Mario
Was on time, he was a professional and diagnosed our problem quickly and repaired the issue. In addition he pointed out a problem we were going to have in the future and we wanted him to go ahead an fix that problem before it went out. He is absolutely the man you should request to solve your HVAC issues. He gets five stars!