Plumbing reviews in Dallas, Texas

Horrible experience, negligence, incompetence, theft and lies. Wrong water heater installed, installed it incorrectly, blew my breakers and damaged them. Sales tech said they wouldn’t install a Home Depot water heater and did exactly that. Initial installers lied about how they messed up, but I was there so they couldn’t get away w it. If I hadn’t been I would have had to pay for the first round of electrician charges for the damages to my breaker box. The “Manager”Alan Torres kept trying to divert the fact that they had messed up big bc the technicians were “good guys”. He insisted he would take care of me once the dust settled but he really just ghosted me. I was told they would charge me for the second half when the work was done, I was charged while sitting in my house with no power or water. Initial techs stole my flashlight that I lent them bc they were doing the instal by their phones and couldn’t see well enough. You’re told you are being put on their service plan to save you hundreds, but the reality is it’s a contractual year that you can’t cancel early and you must give a 30 day notice by email. I strongly recommend using another plumbing company. Lucky I can’t give zero stars.

Geo, Dustin, and Chris cleaned out a very nasty clogged drain and did a great job of explaining the repair to me. Before that, another crew from Reliant came out and installed a tankless water heater in my home. Everyone from Reliant was very professional and did a great job of communicating with me.

This is a company you shouldn't trust. They go for your throat with their estimates and lie to your face. They left a mess at this property. They cut and dug holes in places that was unnecessary trying to find a slab leak. It was like a treasure hunt. They didn't use a slab detection device which they didn't have.We were charged for this service and they failed to deliver the right way. It took about a
month for these guys to complete their work. They are not consistent with their work. We had to call multiple times and beg them to finish the work. This is a company you should avoid enter at your own risk.

I had an excellent experience with Reliant Plumbing. My technician Cullen arrived right on time, was very honest, and gave me all the information I needed. He took the time to answer every question I had, which made the process smooth and stress-free. I truly appreciate his professionalism and highly recommend him for anyone in need of plumbing services.

I would like let you know about a wonderful young man named Chris. He did a wonderful job and is a vey caring person! I want Chris and Dustin to do all the service work at my house.

If I could give negative stars, I would. This was by far one of the worst experiences we have ever had with a company. This work was to move our faucet water lines 2 feet.

It started with an incompetent appraiser who significantly underestimated the scope and cost of the job. The appraisal was completely wrong and far below the actual work required. Once they found out my wife had been approved for financing, their attitude immediately changed and they tried to squeeze every single dollar out of that approval.

Things went from bad to worse when another extremely incompetent worker showed up with an oversized jackhammer and broke our pipes, creating damage that left us no way to back out because we were already too invested. From that point on, it was constant chaos—people coming in and out of the house, standing around on their phones, and barely doing any actual work.

The job was reappraised from $6,000 to $9,000, and then suddenly we were told—multiple times—that they “had to dig from under the house.” We were repeatedly promised the job would take one day, then two days. In reality, it dragged on for an entire month. During that time, we had a massive hole in our kitchen floor that filled with water whenever it rained.

Management was just as bad as the workmanship. I had to repeatedly change managers, and the one we dealt with most was rude, unprofessional, and dishonest. He aggressively tried to convince us that we had to pay an additional $20,000 to dig under the house—damage that was caused by their own mistake. When I firmly refused and pointed this out, he suddenly “agreed” not to charge us. It felt like a clear attempt to scam us, assuming we would give in under pressure.

To make matters worse, they even tried to charge my wife for something as simple as soldering a copper pipe—something I later did myself for about $50 in materials.

This entire experience was exhausting, stressful, and deeply disappointing. Had we known what we were getting into, we never would have moved forward with this company. The original appraisal was wrong, the execution was worse, and the management was dishonest and unprofessional. I would strongly warn anyone to stay away

Great experience with Dustin today. He Came out to address some concerns I was having. He diagnosed the issue and seems to have located a small leak that could have started causing big problems. Happy he caught it before it got worse. Great guy.

Can't say enough great things about Reliant! We needed a kitchen faucet and garbage disposal replaced and they got us worked in almost immediately. Our technician Zen was here on time for the estimate and was able to return the very next day to complete the work and perform a full house inspection. Everything is better than new! Five stars.

Didn’t charge me anything to unclog my disposal. Showed up within 2 min of appointment time. Very polite and understood the assignment when I met him at the door doing sign language! Thank you Dustin.

We have an old house with all kinds of issues so this was our 2nd time using Reliant. Dustin quickly got our kitchen sink back up and running. The team is responsive, responsible, and more than capable.

Dustin,Chris and Mark and the whole team, did a great job! They started a job right before the winter storm and finished a day before it started. Dustin and Chris even came back after the snow storm to finish cleaning up without me having to call! Talk about great service! Definitely will call them again. We'll done!

Really appreciated the work and customer service that came from Dustin and Chris. They were honest about our options and we can tell they are hard working. I suggest requesting them for any work you want done.

I can’t believe this company has a 4.4-star rating—if I could give them zero stars, I would. I had the worst experience with Reliant Plumbing.

Back in July, they came to my home to install a Flow Tech descaling device. Just a few days later, I noticed the device had completely shut off, so I called the company and was told a technician would come the next day. I waited the entire day and no one showed up. I called again the following day, and they told me the same thing—but once again, no one came.

After several attempts, I decided I no longer wanted to deal with this device. I called Reliant Plumbing and specifically asked if I could receive a full refund. They confirmed that yes, I would get all my money back.

The next day, on August 15th, someone finally came to remove the device. Today is November 20th, and I still haven’t received a single dollar. I’ve been calling them almost twice a week, and every time they tell me a manager will call me to discuss the refund. No manager has ever called. The only thing I’ve gotten from them is excuses and false promises.

At this point, I don’t know what else to do. We are talking about $3,000 that they took from me, and I urgently need my money returned

My husband and I are very pleased with the work done by Dustin and Chris. Where able to correct the issue in a very professional, knowledgeable manner. Should we ever need Reliant Plumbing services in the future, we don’t want anybody else but Dustin and Chris!

Asa was great and very professional. The job was finished fast and I would definitely recommend Reliant to all my friends and family. Chris and Dustin came back and did a awesome job and I would highly recommend. I love Reliant plumbing.

James and Mark did an absolutely amazing job on my toilets. From start to finish, they were professional, knowledgeable. I couldn’t be happier with the service and would highly recommend James and Mark to anyone needing plumbing work!

The technician James, that was sent out was very polite and very professional. Even put on protectors to protect my floor I called them because I had a warm spot on my floor he asked me a few questions. And it turns out that I have had several slab leaks from the research that he done, and he gave us a few different quotes.We went ahead and proceeded with a whole house water supply repipe and i could not be more happy with the services that I was provided. James walked me through everything and made sure that there was no lack of communication, I highly recommend reliant, pointing for all of your plumbing knees in the DFW area

⭐⭐⭐⭐⭐
Mark and James did an exceptional job replacing our water line. From start to finish, they were professional, knowledgeable, and incredibly efficient. They took the time to explain the process, answered all our questions, and made sure everything was done right the first time. The work area was kept clean, and the job was completed on schedule with great attention to detail. It’s clear they take pride in their work. I highly recommend Mark and James to anyone needing water line replacement or plumbing work—top-notch service all around!

James and Mark did an absolutely amazing job on my water heater. From start to finish, they were professional, knowledgeable, and incredibly efficient. They took the time to explain what was going on, answered all my questions, and made sure everything was working perfectly before they left. The quality of their work was outstanding, and they left the area clean and tidy. It’s clear they take real pride in what they do. I couldn’t be happier with the service and would highly recommend James and Mark to anyone needing water heater or plumbing work!

Outstanding Service from Reliant Plumbing!

Mark and James from Reliant Plumbing came out to replace my water heater, and I couldn’t be happier with the experience. They were professional, friendly, and very knowledgeable. They explained everything clearly, worked efficiently, and made sure the job was done right before leaving. The area was left clean, and the new water heater is working perfectly. I truly appreciate their great attitude and quality workmanship. I highly recommend Reliant Plumbing, and especially Mark and James, for any plumbing needs!

Asa from Reliant Plumbing has been out here a lot over the past couple of weeks, and he’s been great every single time. He’s incredibly kind, always explains what’s going on, is honest and genuinely helpful. Even with repeat issues, he stays patient and makes the process way less stressful.
Booking an appointment is also super convenient. The representatives do a wonderful job getting someone out ASAP, which we really appreciate. Overall, great experiences all around and I know they’ll always deliver 😎