Reviews of local pros in Decatur, Texas

Wow. I got a response to my inquiry within minutes. When the rep called, she gave me the name of the service man who would be coming. Justin was here, along with Chris, within 30 minutes. They thoroughly went through my long-term clogging issue with one bathroom. And finally
found the root cause that other plumbers didn't locate. Justin explained everything as he progressed and was professional and friendly.

Cody did an exceptional job, got it fixed and was very polite

Justin was amazing - I called around all day to try and find a plumber without luck. I tried Benjamin Franklin and they were friendly (wish i could remember her name) professional and really seemed to care that our problem was resolved that day! Justin arrived and he too was polite friendly and got the plumbing resolved! Because of the professionalism and caring Benjamin Franklin just became our go to plumber! Not sure why anyone would use another plumber!

Brandon and Nate were awesome. Very friendly and knowledgeable. Answered all questions glad they came out.

Shout out to Justin for being punctual despite some hiccups, he was very patient when he had to wait for the city workers to turn the water on and off. While he was working on his project, he never failed to inform homeowners of every step along the way. I'm very please and satisfied with the service provided. He deserves recognition.

Benjamin Franklin came out to fix two leaking toilets. Syres was very friendly, professional and courteous. He showed us the issues we were having and fixed the issues quickly and neatly! Will definitely use them again. Highly recommend .

Brian was great. Great communication on what he did and status of our sewer.
Thank you

Micah did a very professional job and was only on site for 1.5 hours. I would guess he had about 1 hour of travel time and I don’t know what your mileage rate is. He also had “helper” with him who really didn’t contribute a lot but I am assuming that he is a trainee. I am no please with the flat rate charge of $1215 labor for this relatively short period of time on the job. Having been a service manager for Caterpillar dealers over 40 years, I certainly understand how flat rating works, with customers paying the same price when a job takes longer than average as customers do who received a larger for a relatively simple job done in a below average time. ‘Nuff said.

Very fast and professional! Highly recommended. Brandon was great. Thank you for the fast and professional service.

I was very pleased with the service from Benjamin Franklin Plumbing. Justin was on time, a little early in fact, and communicated clearly. I live in a bit of a remote area and was concerned with finding a plumber that would provide service at my location. No problem with Ben Franklin. As a first time customer my only caution is that this is not an inexpensive option. All pricing was communicated in advance so I knew exactly what the charges would be.

Brandon saved me again . I hope he's getting paid a lot because he's worth a million . Would call him again in a heartbeat . Put my gas stove in , had to do adjustments he's wonderful 💯.

Great communication throughout the whole process, friendly and knowledgeable plumbers (thank you Brandon and Carson!), and quick service which they completed shortly after quoting us.

Brandon and Nate were fantastic. They checked out our tankless water heater and fixed the problem in less than an hour. Luckily it wasn’t anything big or expensive. Super friendly and helpful gentlemen.

Brandon Watts was excellent and quick, got our water up and running in no time! Whole experience was a breeze

Brian was very professional appeared to know his business. Did the same as I did and the water heater lit and stayed lit.

Unbelievable experience. Great service and so professional. They will be who I call for any of my plumbing needs. 10 stars in my book

Brandon took care of us and he was very honest about the fix. Really enjoyed his service!

Brandon and Nate were super friendly AND very patient. They assessed the water leak issues and provided amazing information on the repairs. Would definitely recommend this company for repairs. They will be number 1 for ALL of my plumbing needs! Thanks to Michelle as well for the amazing communication and willingness to provide assistance!

Brandon and Nate where punctual on-time thumbs up 👍. They where friendly and polite. We had an issue with installing a new toilet that was bigger and longer than the original area allowed so we had to modify the floor space near the toilet edge and move it back away from the area to allow for the toilet to fit properly in place. Thank you to the crew for a great job. We reside in a modular home with wood flooring.

This is my second time using these guys- they do great work! Honest and straightforward. No frills or bs just here’s the issue, he’s what we would charge. Also let me know that I might be able to get it done cheaper via who did the work initially- I have absolutely 0 complaints

After multiple calls for same day emergency service, Benjamin Franklin Plumbing answered the call. Brandon arrived (earlier than expected, which is good), took care of the issue at hand in a timely manner. After discussing w/ him our water situation (we have a well system) he offered some suggestions and even provided a couple of quotes for our well. Will definitely be using Benjamin Franklin Plumbing for any future needs/services.