Reviews of local pros in Decatur, Texas

First, when I called the company to have them come to our house, the lady was very polite and upfront with me on what they would charge to come out and look at our air conditioner. Second, the technician that came out was very nice and professional. He knew what he was doing, was upfront on what it was going to cost to fix it, had the part in his vehicle, was able to fix the problem and our air conditioner works great. Thank you Decatur Heat & Air!

Our drip pan over flowed and Shannon was very helpful in getting Cole and Josh to our house same day. Josh and Cole did a great job in finding the issue and getting fixed. All 3 are great to work with and are very helpful and knowledgeable. If you need any AC work done, give Shannon a call and ask for Josh and Cole to come fix your AC issue.

This company is FIVE STAR ALL THE WAY - from scheduling to maintenance performance. A technician came out the next day, performing troubleshooting and required repairs. He was polite, professional and extremely proficient. Scott was a pleasure to work with. We will definitely request their services in the future. Many thanks, Gary and Gay Holt - Newark, TX

I wanted to say what a great AC Technician Scott is. I greatly appreciate his attitude and knowledge. He was punctual and right on the job. He diagnosed the problem and offered solutions for it.
I was impressed with Scott and how well he represented the company in a such a professional manner.
Having employees like Scott insure that I will call Decatur Heat & Air for any service or repairs in the future.

Nathaniel and Brett saved us from the coming hot days. Our blower went out sometime last night and we were scheduled for a service next week. They were able to get us in today before it hits 95 tomorrow. Always get great service with DHAC.

Decatur Heat & Air has maintained our multi-unit system for years and always done a great job. They have also installed a new heating system in our sanctuary that runs like a champ. They are honest and don't try to sell you what you don't need. Josh is knowledgeable and explains things well. Great company and great staff.

Within 15 minutes of my call to Decatur Heat and Air tech, Scott S. gave me a call and was at my door a half hour later. He diagnosed the problem quickly and let me know my options. He was polite, prompt and kept me informed on what he was doing.
I would recommend this company based on Scott’s performance and politeness.

At the recommendation of a friend, we had Decatur Heat and Air come to service our mini-split that was not working. Scott (technician), was very professional, knowledgeable, and efficient. The entire process was top notch - from scheduling to completion of repair. Great communication and quality of work!

This company is beyond amazing! We have used them several times always with a great result. They came out promptly at the promised time and figured out our issue of why our AC wasn’t keeping cool enough, it was a clogged P trap. They cleaned it right out and got our unit working right away. We were so pleased with the knowledge and courtesy of the employee Nathaniel that came out. Definitely recommend this company 100%! Thank you so much Decatur Air!

Decatur Heat & Air answered my call promptly and sent someone out within 30 minutes of me calling. They had my unit running in a short period of time. Scott was very personable, professional and polite. He walked me through the issues and options in an easy to understand manner. He cleaned up after himself and was overall great to work with.

Everything was handled professionally and promptly from the moment I reached Dedra with customer service through my appointment. Nathaniel is an excellent technician who broke down the diagnosis and explained the cost as it applied to my warranty coverage. He got my system up and operational in less than a half an hour. Job well done.

Casey came out to our house with in an hour and got our unit back up and going. He recommended a surge protector for our AC unit and it was reasonable priced. Next purchase is going to be a silver maintenance package through them. Thank you Casey for your quick response and knowledge of the problem and fast fix on a Sunday morning.

Decatur Heat and Air was easy to deal with. Got us scheduled and stuck to it. Plenty of reminders and opportunity to reschedule if we needed. Josh was great. He was energetic and patient with me as I have lots of questions. It was clear he knew what he was doing and never hesitated except to answer my questions. Presented options and was easy to work with. Much appreciated!

I am very impressed with Decatur Heat & Air. They installed my unit in 2019 and came out the same day I called when I needed a repair that was my fault. They really saved me from my procrastination and I know they were busy. My Tech Josh was very Helpful, professional and patient. The cost was more than reasonable. I was expecting much higher. I highly recommend them.

They keep the small-town feel while bringing professionalism and expertise. Emergency call is affordable and quick. I highly recommend asking for Josh when possible!

Dont use these people you will be sorry no fair pricing mark up there parts is double any one else and if you will notice they will not itemize there bill . You would think local folks would be fair. Really take advantage of people. Heads up ask about priceing of parts and labor before you comet

I've called Decatur Heat & Air, Inc. two times since I bought my home in Decatur in 2017. Now, I'm on a twice yearly plan to have them come out and make sure everything is running as it should be. Such a nice, professional group. Scott explained everything about the repair in terms I was able to understand. I can relax knowing this reputable company took care of my heating unit as winter is around the corner. I've recommended them to family members already.

They’re the best on scheduling and gathering the information. Very professional technician. Brett knowledgeable and has one great attitude of willing to help people not do his job only I give 5 stars for the everyone.

What a great company! They came out figured out what was wrong and had us up and running again fast. Our technician was very polite and helpful. He took the time to explain what was wrong and show me what was going on. Thanks again for the great service!

A really terrible experience. At 8:30 in the evening, water began to drip from the AC unit in our attic through our ceiling, and flood our kitchen. We purchased our HVAC from Decatur Heat & Air and pay for their regular maintenance of our equipment…including this summer.

I immediately called their number, I explained to their employee who answered my call exactly what was happening. She assured me that they offer 24-hour emergency service and a technician would call me when he was on his way. We never got that call. I called back an hour later and explained again, and an hour after that, and was promised each time that their 24-hour emergency help was coming. No call, and no help, ever came.

Finally, I drove to their office when they opened the next morning so I could find somebody to talk to. They told me that no technician was taking calls for their “24 hour emergency service”. They hadn’t even seen the messages that I had left with their employees 3 times the night before…and who had promised help was coming. Several hours later they finally sent somebody to help us.

We have been faithful customers for many years. I have recommended them many times. To say the least, we’re done doing business with them.

I initially had high hopes for this company when I called to address a leaking AC issue. Unfortunately, the experience has been nothing short of frustrating. When I first called, the technician missed the actual problem, focusing on an overflow issue that wasn’t causing the leak. Despite paying for a flush of the lines, the leak continued to leak onto my ceiling the next day.

When I called back, a second technician came out and pointed out that the first technician had left off a cap, which was crucial for allowing proper drainage while the system was running. The second tech also diagnosed the real issue—a hole under the plenum bag that the first technician had overlooked. However, despite their assurances that the issue would be resolved, it took over a week to schedule the proper repair, and when I called to confirm, I was told the original technician—who had failed to fix the problem—was being sent back. When I raised concerns, the representative dismissed my request, insisting the technician had enough experience to handle it. With how everything has gone down, I declined the service as I stated I didn't feel comfortable with him doing it.

The lack of professionalism and poor communication has completely turned me off from this company. It’s as if I’m being blamed for the issue, when all I did was call for help to get this fixed. I spent money on a solution that didn’t fix anything, and now I’ll have to look for another service provider to finally resolve the issue.