Reviews of local pros in Denton, Texas

Such an amazing company, Richard is a master of his craft along with his son who he is passing on his vast knowledge to. It’s a shame that this type of repair is a dying art, but thankfully, there are still families like this, keeping it alive to help with all of our service and restoration needs. I’m currently located in Virginia and with one phone call Richard was able to help me with an issue, I was having with an antique appliance don’t know where I’d be without these guys. I hope their family keeps us going for a very long time and generations to come thank you guys so much for your knowledge and experience and I look forward to working with you again

Richard and his team did a wonderful job getting our 1964 Fridgidaire Custom Imperial Flair back in working condition. They were engaged, professional, and informative. We could not be happier with the results. Thanks!

Last week y’all were supposed to come out and repair our dryer, but something happened & you didn’t show up! Y’all didn’t call or anything!. You just rescheduled our repair date up 5 more days!
It was good to finally get our dryer repaired today though! It only took 3 weeks but it was worth the wait. Now I don't have to go buy a new one!

Technician Philip C. Campbell ID 5967 was excellent. He took the time to check the dishwasher thoroughly. Discovered the issue, ordered the needed parts and ordered them. Thankfully after many calls to the customer service he was able to come back today and installed the new parts. We give him a 5+. I want to add that we are very dissatisfied with customer service, it is the worst we have ever encountered.

My technician arrived on time. He was polite and professional. Did a very nice job getting my dryer fixed. Greatly appreciated would recommend to anyone with appliance problems to give them a call.

The technician could not work on my AC system due to a service order mix up order was tied to another customer and when he closed out that order my order was also closed out. Unfortunately he could not contact any one from his office so the work was not done, It seems to me that a responsible person should be available to sort the problem out and continue with the repair, We had to wait a week for the service and now we need to wait again.

William was prompt, personable and very efficient in assessing the issue with the leak in the refrigerator. The part was ordered, arrived before the appointment and replaced on the date of the appointment. William answered all my questions, did great work and I would recommend him for service repair again if necessary. Thanks!

The technician was polite and seemed knowledgeable, showed me how the parts fit in and out of the appliance.
Downside, he had to order a part from the manufacturer, so we will have to reschedule an appointment for the installation of the part when it arrives. But that’s on the product manufacturer not the technician.

The gentleman that came to fix my refrigerator was very kind, respectful and informative. He made everything very plain and unlike some services I've used he cleaned up perfectly when he was done!

Angel was polite and professional. Very easy to talk with and he was a fresh of breath air after the horrid experience I had on June 30 with a no-show; cancellation with no explanation.

Phillip was great. Super kind and professional. Giving 4 stars because you guys wanted to charge nearly $500 for a $60 part replacement. I’ll just do it myself.

The Technician, Stephen/Steve, did an excellent job. He explained to me and spoke to my adult daughter about the pros and cons of me purchasing or keeping the Clothes Dryer he came to asses.He was extremely thorough.

Steve did a great job listening, diagnosing and solving our problem. Carlos also did a great job when it needed more attention. They are both very professional, knowledgeable, and a pleasure to work with.

We were fortunate to have Steve repair our washing machine. Working with him was a great experience. He is knowledgeable, personable, efficient and terrific at communicating schedule updated time of arrival (which is very important when you have an entire day appointment schedule) Couldn't ask for better service. Thanks Steve!

Tyler was great on letting me know he was on his way. I Appreciate the Cleanness in the working area to protect my cabinet top and Left the area, very Clean, after working on my appliance.

Collin was extremely knowledgeable and professional. Excellent representative of the Sears brand!!!!

My technician Steve very nice and got my washer back to working.

My Home Warranty Company scheduled my refrigerator repair. Honest, truth and I have the text messages and emails to back me up, we made about 15 appointments. To their credit they showed up once. My Home Warranty Company paid for a part that I never received. Worst company I ever dealt with. I will never call them again.

He was very professional and knowledgeable. Enjoyed talking with him. He's a keeper 😁

Steve came to repair our four-year-old Maytag. We had our laundry room flooded by what we thought was the washer. Steve tested all systems and found nothing wrong with the machine. He then persisted in solving the problem by deep filling the washer as well as turning on our sink faucet to see if the machine flooded. To our surprise, water started coming up from our floor drain as a result of recent rains which stopped up our drain lines. Problem solved. He was patient and thorough. Thank you, Sears Appliance Repair, for sending an experienced repair man. Steve is great!

The initial schedule service was a no show and we waited all Saturday with no communication from Sears. None of the phone numbers allowed you to speak with a live person. The technician that finally completedthe job "Phillip" was rude but he did apologize for it. This repair took too long due to the no show and they are all AI, not very people. Not a good experience.