Reviews of local pros in Denton, Texas

Great response, as well as keeping you informed of when parts shipped as well as scheduling repair dates. My tech was outstanding and very knowledgeable.

Our AC technician Angel, was prompt, professional and personable. He diagnosed the problem quickly and resolved it to our satisfaction. I would not hesitate to request Angel to service our AC unit again should we have another problem.

Collins Was courteous and efficient at his job. I wouldn't have any issues working with him in the future.

Steven was our repairman. We had purchased a washing machine off Marketplace only to find out it would be nearly $1,300 to repair. Steven was extremly thorough and went over every detail of the issues and included pictures for me to review. I was more than happy with Steven and would highly recommend him for your service. We did not do the repairs but was greatful for the detailed service. Thank you Steven. You did a great job even though we didn't do the repairs.

Angel was professional, confident and explained what he needed to fix on the AC unit. He spoke to us like you’ve been in customer service for 25 years but he is young.

I recently had a technician come out to diagnose and repair an issue for the central air conditioning unit, but unfortunately, the problem was not resolved. Despite the lack of a fix, I was still charged for the service. Technician told me that they will reassign the service order to the another technician who can fix it but no has reached out to me and service order was completed, I expected more transparency and clearer communication about the charges - especially given that no actual repair was completed. It's disappointing to pay for a service that didn't provide any resolution.

Excellent job,did his job, was ok with me wat hung an asking questions. So 5 stars give him a raise

I scheduled an appointment on the website for a microwave repair. The website specifically says that the $248 diagnostic fee will be waived if you go through with a repair. I was definitely planning on going through with the repair because we need it . However, I was advised by the technician that I would have to pay that fee regardless of if I had them repair my device or not. I am very grateful that the technician called me ahead of time to let me know about this. However, this is incredibly misleading and blatantly false advertising on the business's part.

Alberto was incredible! He was punctual, polite, informative & so helpful in assessing & explaining any issues. He is extremely experienced & knowledgeable and I hope you realize what a great asset he is to Sears!
I was extremely frustrated dealing with your AI robots, phone queues and not being able actually speak with a human but he quickly made up for your company’s customer service faults! I would give him 10 stars if possible.
He is exactly the type of tech that made Sears great back in the day. Please hire more Alberto’s and less AI robots!

Service tech was great!!! Scheduling staff sucks. Arrival between 8:00 am-5:00 is evident no one on staff knows how to schedule service.

Bad customer service, did not complete job , made mass , very unprofessional people, took money and did not finished job. The technician was very rude .

Angel August 12 visit did great. He called ahead to let me know he was on the way. Clearly explained to problem.
Joshua for August 6 was horrible. He only texted when in route. He did not attempt door bell or calling. He just sent front door pic and said no one answered knock. Horrible service no real attempt to get someone who was home.
Angel good and Joshua bad

Steve is excellent. He checked my washer out thoroughly and I was so pleased he was able to come on the very day that it broke down. He is friendly and courteous and very knowledgeable. I highly recommend calling Sears Appliance Repair for all of your appliance repair needs!

Your tech never showed up for the job (AC repair) , I texted multiple times in reply to his text but there was no response afterwards. Extremely irresponsible.

Outstanding Service – Highly Recommended!

I couldn't be more impressed with the service I received from my AC technician. From the moment he arrived, they were professional, knowledgeable, and courteous. Angel quickly diagnosed the issue, explained everything clearly, and had my air conditioning system up and running in no time.

Refrigerated was repaired in timely manner. Scott was cool and professional. So far no more issues with refrigerator.

Robert was so professional and full of knowledge when repairing the oven in my home. He was very detail oriented and explained everything very well. He was also so nice and respectful.

The repairman called ahead to let us know he was on his way. When he got here he went right to work and was done in about 30mins. Very happy with he service.

Steve was amazing. He knew just what to do. My clothes are washing as I write this.
Thank you so much to wonderful Steve!

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My service technician was great. Found the problem and was able to fix it so I could use my washer! I didn’t give Sears 5 stars because of AI Samantha. This new way of using AI is terrible!!!

Harold was great, on time. Kept me informed and efficient this was the 3rd attempt the first guy did not diagnose correctly. 2nd attempt Harold came out and did diagnose correctly however the part had to be ordered.3rd visit the oven finally fixed. Maybe you should have common parts avail so cyst don’t have to go a month without the appliance.