Appliance Repair reviews in El Paso, Texas

JERRY - from E-Square Services was excellent very professional and understanding he made me feel good about getting the warranty for my washer machine. 5 stars I give him.

I do not recommend this company. I used them for my Lowes Warranty, to fix my washer and dryer. 08/22/24 they came to fix my washer and dryer but only looked at the machine and ordered parts. They came back out 08/29/24 to replace parts but they left the washing machine worse off. They stopped answering my calls. Lowes finally got a hold of them and they scheduled time to come back out 08/31/24 but NEVER showed up. They didn't call me back to reschedule or apologize for not showing up. I tried contacting them multiple times 09/02/24 but they don't answer. I'm left without a working machine. Poor communication from E-Square Service and are No Shows.

Jesus came through to fix our dryer that suddenly started making a loud metal on metal grinding sound. He clearly communicated the issue, ordered required parts and got it fixed quickly. Would highly recommend him!

Great service very quick and efficient. Jerry was the tech that came out to look at my dryer and did an amazing job. Would be calling again in the future.

The tech was great. Pleasant and was able to fix the dishwasher without having order/replace any parts. He was here for an hour. Price came out to 129.

Expensive for not needing to order part/extra labor.

Do not recommend. Go elsewhere and save your money.

Jesus was very diligent in finding the issue with my washer. He kept me updated on the status of my ordered parts as well as getting my washer working as soon as possible. He left my washer working like brand new! Thank you Jesus

This cautionary tale of a malfunctioning fridge is one that stretches for two plus months. They responded relatively quickly the first time around and came out to check the fridge. They notified us with a few steps, including turning the fridge off and waiting for the parts (a thermostat and a defrost sensor) to come in, ("parts" that's important later). They state it would be until about Wednesday of the following week for the parts to arrive. To this point it is no big deal.

Wednesday comes and no response from the company. I call them multiple times throughout the week only to finally get a response on Friday, about 10 calls later. They schedule an appointment for the following week. By this point it has been nearly three weeks of a fridge not working. The next technician comes as expected but brings only one part. I tell him that we had paid for two parts. He's confused and calls the company to clarify. They tell him it was only one part that was to be installed. After another week of the exact same issues persisting, I call them back and ask for them to come back out to see what the issue is. The original technician comes out to check it. Him and I communicate about the two parts....two....that we had spoken about the first time.

As it turns out my memory was correct. He installs the part and directs me to disconnect the fridge for half an hour. I do, and I think everything is good. Fast forward another week and it's still not any different than when I first called the company. Needless to say my family had been getting sick due to the food not being properly cooled and us not knowing that it still wasn't working as it should. When I find out it's still not working properly I call them back to repair it once more. They say they'll be at the house on Monday. Monday comes and they don't show up. My girlfriend missed work to be there and there wasn't any courtesy to be prompt. She calls them and they agree to refund us for the parts. I say they can even have the fridge and the parts if they agree to the refund. I've still been calling them back each week since we bought a new fridge, which is now three weeks.

*Edit: Below, the owner has stated they've reached out to us, and as I write this, we have not received any call, refund, etc.

Very happy with my repair, from scheduling the appointment and service delivery everything was very efficient. Jesus was friendly, courteous and very knowledgeable. My washer is now working great!

E Square Services gave very fast and reliable service for my dryer repair today. Technician was very professional and knowledgeable. I look forward to using them to service my appliances in the future!

Lousy, amateur service.

They were scheduled for a service appt through Lowe's warranty program. Not only did they NOT show or communicate anything to us in the first 4.5 hrs of the 5 hr appointment window, but when I called them to ask why, the girl answering the phone was only able to "pass the message along". Our other calls to them were not answered, and eventually they let their voicemail pick up the calls. This was all before they closed at 5pm. No communication, wasted our time, issue with the washer not fixed.

Don't waste your time. Look elsewhere.

Edit: 15 mins after this review was posted, the service technician, Jesus, a very kind young man called me to let me know he was running late, the ONLY technician working and still had 2 more calls after mine, and was trying to get to everyone. Kid has a heart of gold and strong work ethic, much appreciated. Shortly after getting off the phone with him, I received a text stating my appointment had been canceled. I called Jesus back to ask about it and apparently his manager had seen THIS GOOGLE REVIEW and canceled our scheduled service appointment with the mindset of "...well, why would we go out and provide service if he gives us a bad review?" Furthermore, I asked Jesus to ask that manager to call me directly to talk about it (because reviews can always be edited) and to keep the employee out of the middle of it. Get this: the manager said "...have him take the review down and we will go out there. We won't go out until he takes the review down."

So, nameless manager, this review is just one example of how a review CAN be edited. Either in your favor, or against. And as a person who knows what integrity is, I find you absent of any, and I fully question your sense of business ethics.

Also, spend more time communicating with your customers, quit overscheduling your techs and worry less about scouring the internet for your business' reviews and being reactive. If you are as good as you think you are, you won't have very many negative reviews to worry about.

I wish I had read the previous review BEFORE calling them. I was NOT told of their $95 diagnostic fee (very steep if you ask me) I had two other service people, one for my garage and one for my water heater come within the same week and they only charged a $25 diagnostic fee if you don’t use them. Well, their employee came on a Friday, took my dryer apart and told me what the issue was. Because they had to order the part, they went ahead and collected the diagnostic fee. This was a week ago today. I called on Monday and they told me they would call me to let me know when the part came in and they would schedule the service. Well… it was Thursday early afternoon and I hadn’t heard from them so I decided to give them a call, they never answered although I started calling them at 3 pm very well within business hours until around 5 pm. I received a message, as per the attached picture that they were coming out today between 1-5 pm. That’s a very long stretch of time so I took time off work. I waited for them, and kept calling to see if they could give me a more precise time frame, my first call was at 1:11pm and I kept getting the answering machine saying that they were now closed because their business hours were from 9 to 5 PM Monday through Friday. It was well within the timeframe of their business hours. I needed to pick up my son from school and’s wanted an answer so I did keep calling. Finally someone called back at 1:31pm and I spoke to a woman who told me that they would be at my house between 3-5 pm. I did have to get someone to go pick up my son for me so I could stay home and continue waiting. Well, it is now 6:42 pm and no one showed up to fix my dryer. I’m livid and will NEVER recommend them, seems like they made an easy $95 out of me because now I’m going to have to look for someone else to come repair it. This has cost me not only money but a lot of my time as well. Time I will never get back. This place is very unprofessional and now I’m wondering if what they said the problem with my dryer was, is even what is wrong with it. I wish I could give them zero stars.

Completely horrible experience. Company was dispatched through my home warranty and I have been without a/c since May 14th. It’s almost a month now, he has came out to my home 4 TIMES over these weeks and each time has messed around “attempting to repair” my air. They never answer the phone when you call, it’s in the 100s outside everyday this week and I AM STILL WITHOUT AIR CONDITIONING. I’ve had to contact another company and pay again to receive help. Look elsewhere for hvac issues and do yourself a favor please.

The only reason I have utilized their services is because my home warranty dispatches my appliance work orders to them. As far as the men who show up and do the work, I feel that they do a good job.

That being said, this company is not run well! They are difficult to get a hold of and to get them to return a single phone call. They have been dispatched to my home for 4 different jobs, and it takes them forever to move on to whatever step is next in the process. On 2 of the jobs, they told me they were going to order parts and that it should take 5-7 business days. Those days come and go, and I will call and call and leave messages over the next week or so. They don't return my calls. I will FINALLY get a hold of them, and they will tell me that they can dispatch someone the next day. One of the times they told me that they couldn't order the part and NOW they were going to inform my home warranty company that a replacement was needed. Whoever is in charge here clearly isn't following up on open jobs to make sure that they are on track and continuing to advance these open work orders. I shouldn't have to follow up constantly for weeks in order to get them to move on to the next steps. But perhaps the biggest disappointment was that i voiced my concerns and frustrations to the owner/manager, and he didn't care. He didn't try to correct anything. He simply told me to conplain to my warranty company. What a shame! I WILL be calling my home warranty company to tell them not to dispatch E-Square Appliances. It shouldn't take 2 months to get my dishwasher fixed!

Contacted Saturday for issue with my dryer. Was contacted Sunday for an appointment first thing on Monday morning. They arrived diagnosed the issue and fixed it same day. Very happy with the service. Eddie the technician was very professional and polite. I will be using them in the future for other appliance repairs.

I had broke my dryer doing my move here to El Paso. I called them and they came quick and repaired and replaced anything in my dryer that needed it for a good price. Completely worth it and they work hard. Fixed my dryer in an hour and they gave off good energy and attitude. The guys name was Eddie. I will be calling them for anything else I need.