Appliance Repair reviews in El Paso, Texas

My dryer stopped working and I needed someone to come look at it same day. Billy was able to come to the house and FIX it same day. He’s very affordable and will explain to you what exactly happened and how he will fix it. Dryer works like it’s brand new and he gives warranty for his work which is awesome. Didn’t leave a mess and cleaned up after he was done fixing my dryer. I highly recommend!!! I will definitely be using him for any future repairs and recommending him to everyone I know who need appliance repairs or I may need in the future. 5 stars!

Amazing service! My washer was stuck on the spin cycle, and Billy said he was in the area and came right over. He quickly determined the problem and fixed it. He worked very cleanly, and the whole repair took less than an hour. He even stayed until a new load finished to make sure everything was running smoothly. On a Labor Day weekend, I didn’t have much hope of anyone coming to the rescue—but Billy did! I would definitely recommend him.

Very happy with their work. They responded quickly and arrived on time. They were very helpful, professional, polite and knowledgeable. They diagnosed and repaired our washing machine quickly. They came prepared for various possibilities. Billy was especially helpful in explaining the problem and the solution. Best of all, they are very affordable. Thank you!

Called them out they made repairs to refrigerator/freezer. However unit stopped working that night again. Called them got recording again that sounded like they were asleep stating that they were sorry but not working that day, called again next day same thing same recording and msg. No return call, no one bothered to even update if or when they could come out. Had to call new repair company, reported AAA to BBB and placed hold card payment to bank! Don’t trust or use this service! Very unreliable and unprofessional!

Billy was great with our repair service. Came on time during the agreed appointment. Fixed our washer real quick and found some other issues that he also repaired. Our washer then started leaking and he came back to double check his work and found that it was a whole different issue which he also ended up repairing. We are very thankful for his work ethic and availability.

Billy was fantastic! He showed up on time, worked quickly, and clearly knew exactly what he was doing. On top of that, he was funny and genuinely kind, which made the whole situation feel less stressful. It’s rare to find someone who is both skilled and personable. I would definitely call him again!

Paublo has been excellent at repairing our refrigerator. He repaired it 5 years ago and we were so impressed with his knowledge, efficiency, and professionalism that I hunted high and low for the receipt to get him back when this GE refrigerator once again needed repairs. The appointment was prompt. He was in, diagnosed the problem, made the repair and done in 1 hour. My refrigerator is now working!

Jerry was awesome and very knowledgeable on our fridge issue. I would highly recommend him and E-Square for your appliance issues.

They came 2 times to fix my furnace the third time they left in a huff because I made it clear that I wanted it fixed right this time. I have been without heat for over almost 3 weeks. I gave up on this company and am now waiting on another company to come. Good luck if you call them!

Giving a 5 star rating for how professional and really helpful the young man Jerry was. Really recommend this company if you need anything fixed or worked on!

E-square services,
Repaired my Frost free freezer and diagnosed my ice maker, Very rare to find good service, and very humble. The service was unbelievable, they went above and beyond, very pleased, I have already recommended them to my family and would highly recommend them to everyone. Richard Collier

Customer service and professionalism is lacking. Made an appointment a week in advance. At the time I was given an 0800 Tuesday (6 July 16) appointment. I was specifically told by the receptionist that it would be a 0800 start...NOT at range 0800-1200. I took the 1/2 day off. Tuesday 6 July at 9:15 I called only to be told that the tech was running behind and that they would provide a call when they where on the way...at 1100 i called for an update and still no word on an approximation. I called again at 1pm and they stated they would call me in 10 min with a update. At 1:40 pm I called since they had not called with any update. At that point there was still no clear approximation other than sometime today. I asked to speak to the owner. "Eddie Jankowski" is the person that identified himself as the owner and said that i should have been given a range of time between 0800-1200. regardless it was 1:40 and i had yet to receive ANY call from them on an update or an approximation in time of when they could be there...other than sometime today.

Needless to say it was a complete waste of time since the appointment was cancelled. Outside of not keeping the appointment...The main issue I have is the fact that they do not UPDATE or provide any type of customer follow up that keeps you in the loop. All the calls and info were initiated by me. If I could rate them lower than 1 star I would. Good luck with this company. I'm sure the techs are superb but the ownership/leadership accountability and overall customer service is not there.

Awesome service ! I've used this company for 2 years and it's way better than the old company I was using . They work in a timely manner and very considerate about their costumers . Extremely satisfied with their work. I'm appalled at the reviews I'm seeing here stating this company is bad service when they themselves have never received service from E Square. All in all I highly recommend this company before any company in El Paso.

Unfortunately for myself and my tenants this company was assigned by my warranty. It has been now two months for them to fix an AC issue. They keep canceling their appointment and their latest Shpeel was that they can’t show up until end of the month because they got a flat tire.

Update - they remedied their error by scheduling an appointment for today.

Admittedly, I did not have a choice about working with them. They were the contractor my home warranty company sent out. They were supposed to call me within 24 hours and did not. I called them Repeatedly to set up the 1st appointment. It took five days for them to come out. The tech did not open either machine, the tech did his "diagnostics" by taking pictures of the appliance serial numbers. They did not order the parts until 3-4 business days after the visit. The office staff, Joe, use a ton of words (I.e talk a lot) to make terrible excuses. If I had a choice, I would go elsewhere.

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Terrible service! They were the service provider appointed by my home owners insurance. First, good luck with them picking up the phone. Second, they called 30 minutes before they arrived for service so I could leave work and open up my house. I was 5 minutes late and the technician just left. They called to apologize and reschedule which upset me even more and ended up cancelling their service.

Jesus came and fixed our washing machine today. Great service! Super nice, knowledgeable guy. Couldn’t be happier!

Repairman that came to the house was very nice and helpful. However, office staff is extremely lacking in courtesy and customer service. Had a repair on Thursday afternoon that didn't end up working, so I called the office to get the repairmen back out again. I was ignored all Thursday afternoon and all day Friday. The staff answering the phone kept saying she would call me back, but never did, not even once. I left multiple messages on the answering machine as well that were also never returned. I had to go to the office and stand in the doorway while the secretaries called the repairmen so that I could get my AC repaired. So after a week of sleeping on my couch, the repairmen came back out and fixed it no problem and apologized profusely because he didn't even know there was a problem! I had been calling the office for 3 days and nobody had even told him there was still a problem. Hate to say I will have to take my future business elsewhere.

WORST PLACE EVER. First of all they send an “estimator” then schedule you a week later. And get this... they charge you 65 dollars REGARDLESS of whether or agree with the estimate or not. It gets better. My estimate for a simple piece of plastic, which I looked up only costs 20 dollars, they wanted to charge me 400 dollars. Additionally, I needed the fridge moved into my kitchen with the doors off. The technician was being hired to do this. They REFUSED to give me anything but a 4 hour window. How am I to schedule a paid mover with a 4 hour window? To top it all off the estimator they sent was highly aggressive and intimidating. GOOD LUCK IF YOU USE THESE PEOPLE. There are many in El Paso, I would STAY AWAY.

The service was fast and efficient, I took the day off from work thinking the repairs would take most of the day. Repairs were done as fast as breakfast was cooked and halfway eaten, I can now take care of other business. Repair man was professional and courteous. I will use their services again.

Would give zero stars but unable to do so. Throughout experience office staff consistently lied to the point that lies happened mid conversation. Office staff rude with zero customer service skills. Examples of blatant signs of incompetence include specific instructions to have technicians call 15 minutes prior to arrival, as 4 Hour window is an unrealistic time frame for me to be sitting at my house waiting for them to arrive. Towards the end of 4-Hour window I would place a call to the office only to find out that technician had already attempted visit but I never received the phone call, voicemail or text message so that only goes to show you that no communication was happening between office or technician with customer. Technician was sent out on six different occasions and was unable to resolve issues at hand. Only positive from entire experience is that technician was courteous but with issue's not resolved that doesn't really matter. If you like to gamble use company and hopefully you will have a better experience but with all the choices I would just choice another company.

Update-horrible company lied to my home warranty so I would have to pay deductible. Don't trust company they will completely take full advantage of the system.