Appliance Repair reviews in El Paso, Texas

A COUPLE OF HIGHLY TRAINED SERVICE TECHNICIANS WITH SUPERB TROUBLESHOOTING SKILLS. THEY ALSO PROVIDE DAD JOKES AT NO CHARGE! WOULD I CALL THEM AGAIN? BOY, WOULD I!

I highly recommend Tom’s Appliances for any microwave repair! My microwave started flashing or overheating and then completely stopped working, so I needed help right away. I called Tom’s Appliances, and they were able to come out the very next day. Tom and his colleague were so kind, professional, and efficient. They quickly diagnosed the problem and had it repaired in no time. Excellent service from start to finish!

Won't deal with these guys again. No showed on us 3 times on returning to repair our refrigerator. My wife took the days off to meet them. No decency to call us to cancel. Learn professionalism.

Excelente servicio

Very clean refrigerators

Fast and friendly service!!

A+ service, wide knowledge on the field. Highly recommend.

Didn’t help. Literally asked me to send pictures and told me to just buy a new one

Never showed up to do service and set up appt don't call back

They came to my home and repaired my refrigerator in one day . Great service!

I looked up Gabriel in google to fix my dryer. It broke down only 2 months later and even though I was given a 90 day warranty, he refuses to fix.

It’s a scam. Guy comes over charges service call fee never comes back or answer calls or txts. Fraud.

Called at 9:30 am on a Saturday to schedule an appointment to repair my dryer. They immediately called back and appointment was scheduled for between 1 and 3pm. They never showed up nor answered calls or texts asking if they were going to show up. At 6 pm closing time, still no response from them. IMHO, very unprofessional. Will not call them again.

Our refrigerator stopped cooling overnight and we were worried about losing all the food inside. The technician diagnosed a faulty start relay and replaced it during the visit. The cooling system came back to normal within a few hours.

From the initial booking to the final repair, everything felt smooth and well-managed. My dryer had reduced airflow and overheating issues. The technician cleaned internal components and restored proper ventilation. It’s now working efficiently without any problems.

Bad service

Muy mala experiencia. NO recomiendo pedir reparación con ellos ni comprar sus productos. NO respetan tu tiempo y el servicio deja mucho que desear. Vinieron a revisar la lavadora, y como no sabían qué tenía, se la llevaron con la promesa de no hacerle nada sin consultarme. Luego me dijeron qué tenía, acepté el mantenimiento… y pasaron semanas sin solución. Solo daban excusas. Si mostraste interés en comprar una nueva, las excusas se alargan más. Al final, me cobraron $40 dolares por HACER absolutamente NADA. Me sentí totalmente engañado como cliente.

Very BAD experience. I DO NOT recommend requesting repairs from them or buying their products. They don’t respect your time and the service is very unprofessional. They came to check the washing machine, and since they didn’t know what was wrong, they took it with the promise that they wouldn’t do anything without talking to me first. Later, they told me what the issue was, I agreed to the maintenance… and then weeks went by with no solution. They kept giving excuses. If you show interest in buying a new one, the excuses drag on even more. In the end, they charged me $40 dlls for doing ABSOLUTELY NOTHING. I felt completely misled as a customer.

DO NOT BUY FROM THEM! THEIR PRODUCTS ARE BAD AND THEY DON'T RESPECT YOUR TIME!!!! BOTH DAD AND SON. I WAS RECOMMENDED TO BUY FROM THEM BUT NEVER AGAIN!!!! THEY TOLD YOU AT ONE HOUR AND THEY END UP DOING WHATEVER THEY WANT, SO DON'T WAIST YOUR TIME

Part of a family of people that overcharge for parts. Take parts from old machines and call them new. Even when given a warranty or guarantee. Once they start to lose profit because they are unable to fix your appliance cheaply. They will then ignore your calls. Use these places at your own risk.

Called early AM on Monday 4/14, they said someone should be out by 10:00 - 12:00 AM and Manny showed up early, 9:15, which was a pleasant surprise. Manny had my LG refrigerator/freezer diagnosed within 10 minutes, the loud noise was the fan in the freezer. He order the part and by Friday he had it and came back to install it. Could not be happier with the service, and he's a real nice guy, too. I will use them again. Just an FYI to anyone: Manny said that LG is one of the most unreliable brands and I am better off in the future sticking with the standard older brand names: Maytag, Whirpool, GE, Frigidaire. The LG is only 3 years old and the freezer fan went out, which Manny said is typical of LG.

Billy came out during the Holiday weekend to diagnose an issue with my dryer. He had the part I needed on hand and the job was complete in not more than 20 minutes. His prices are reasonable and the service is great. Thanks Billy!