Appliance Repair reviews in El Paso, Texas

This was the first time I have used Modern Appliance Repair and I am so happy I found them. Atruro came out the same day I called for a dishwasher repair. Very pleased with the fast service and excellent communication. I will use again.

So happy to have found Modern Appliance. We had to decide if our washer was good enough to repair or buy a new one. Arturo checked it out and presented our options. From that point, he continued to answer all questions until we knew what we had to do. I’m so grateful for Arturo’s expertise and highly recommend Modern Appliance. I’ll definitely be calling them for future repairs.

Arturo was great! Looked at my appliance and knew immediately what was the problem. I had a previous company come and look at and it was no where near what Arturo had said. I love honesty and good costumer service and that’s what I got. Thanks Arturo we will be calling you back again.

Arturo and his team were great to work with. They were extremely responsive and knowledgeable. We had an old fridge that had not worked for some time. They were able to repair it and shower me in details all the issues it was having. Arturo pays attention to detail and made sure everything was working. We are already hiring him again for two more appliance repairs we need. I HIGHLY recommend them!

Called these guys and they came out the next day! Took all of maybe 20-30 minutes. Fixed my dryer and gave 90 day warrantee. Easy payment over Zelle. Saved us from buying a $460 new dryer. Highly recommended.

After making several calls for quotes and pricing, Modern Appliance was the best choice I made. The repair was done quickly and way under other estimates I was receiving. I was about to purchase a new refrigerator but was saved from the expense by Modern Appliance. I have already recommended them to several friends and family. Technician very knowledgeable and professional and most important honest.

Arturo is my appliance guy. He's fixed just about every appliance in my house that I couldn't tackle. Hes honest. If he can repair it and save me money he will. If he suggest to not throw money into an appliance and replace (he loses money), than I take his suggestions. He's not here to rob you. He's professional and extremely accurate when diagnosing and repairing appliances. His work is top notch. Highly recommend

Initial appointment for an estimate was quick and easy. Our repair tech Maurice was prompt and let us know it might take some time for the part to come in as we had an older model. That's where things got a little dodgey. We set up an initial appointment of a week later as a guess to when the part would be available, this way we at least had the appoint on file and of they needed to reschedule they would notify us. I was sent an automated message confirming my appointment, the day and time came and went and I had to call to ask what was happening. They stated the part was still in processing, they co firmed its arrival date via tracking number and we rescheduled. I them started receiving multiple automated messages with different appointment times with some not on the same day. The day of my original appoint came, i made someone available for the appointment window, no one called or showed up. I had to call to confirm, they said it was a system issue but they will call me back with the correct time. Nobody called me back, so I had to call again a few hours later. The tech confirmed a time for me, showed up, was quick and efficient and even gave us tips to prevent the same issue.

Our tech Maurice was great the whole time. I think this is more an efficiency and management problem. They might need to hire a few more hands for setting appointments and follow ups for communicating with customers. Overall it wasn't a bad experience and they did the job well.

Excellent service! My dryer was making a horrific sound, and they came right away to inspect it. Parts needed to be ordered. Within a few days they returned and fixed the issue. Fair price! I will call them again.

Leaving 2 stars because my initial interaction was fast and effective. However; I contacted to help with what I had already paid to get diagnosed. Arturo was initially polite but then didn’t respond to my text when he wanted to charge for another estimate, his worker told me the estimate was good for 30 days. I called and text and got no response. I also looked online for costs for a compressor and are no where near $700 of what they want to charge. I called sears and they quoted me $400 for a compressor and labor. I think this could have been handled a lot different. Even a text or call back from the voicemail I left, to let me know he did not want to work on my fridge. I was going to share his company details with relatives but not sure I trust his trustworthiness.

I called for a washer repair and had a great experience. They were professional and knowledgeable, Arturo showed up on time, did a great job and was able to fix my machine quickly. Highly recommend using them for any appliance repairs

We are extremely pleased with the service provided by Modern Appliance’s Arturo. Arturo solved what we feared would be an expensive problem with our washer quickly and charged us only for the diagnostics visit. His experience working with today’s machines was evident. He was also very punctual-and he is bilingual, which is a plus.

No one showed up for my scheduled appointment. I left several messages but no one got back to me. And because they only have an AI answering their phone, I have no way of actually getting a hold of anyone from the business.

What’s the purpose of creating a online booking system, when you can’t be committed to the appointment requested? I made an appointment for today from 11-1pm and not one single person came, not a text, call or email. I am truly disappointed, and honestly surprised this place even has good reviews on customer service. It’s really disrespectful to me as a possible consumer for wasting my time waiting on someone to show up, when I could’ve done something more productive in that time I made the appointment for. I’ll be notifying people to stay away from this business.

Arturo came for appointment he let you know he was in his way and was punctual. I was very pleased with services they provided and he was very honest. He told you exactly what was happening and what the issue was. Great service!

Arturo came within the 2 hour window he had scheduled . He was very professional and polite. He knew exactly what he was doing and best of all fixed the issue with my microwave in less than 10 minutes , saving me hundreds of dollars in buying a new appliance . I would definitely recommend him any time.

My refrigerator is not cooling properly so I called Tom's Appliance, they came as soon as I called them. They were able to figure out the problem right away and fix it within 20 minutes. Very impressive.

I found Tom in Google. He answered my phone call right away. I sent him a photo of the problem with my refrigerator's digital board. 10 minutes later he sent me the solution. Thank you a million.

I was very pleased with his customer service and professionalism. Came out and fixed the problem less than 1hour!!! Would highly recommend his service to anyone who has appliance issues. Thanks!! again for your loyal support .
Very satisfied customer!!!

Darrell Warren

Great service, called to see how much it’d cost to fix my fridge, was honest about what he could do, but did recommend replacing unit
Very knowledgeable and not looking to make a quick buck

-Thank you again

Tom and TJ Valdez can bring just about any home appliance back to life. Personally, they’ve repaired A/C units for me, clothes dryer, washing machine, water heater, wolf stove, wolf oven, and an ice maker. With a list like that, you can tell I’ve known and trusted Tom’s Appliance for many years. These guys work hard, they’re fast, trustworthy, they work late if they have to, and are good at what they do.