Appliance Repair reviews in El Paso, Texas

Mr Stady was responsive, punctual, and gave us the best advice for our own interest. Very reasonable price. Would recommend to anyone!

Very impressed! All the reviews are accurate.

Tom was communicative, on time, and efficient.

Reliable service. Affordable price.

Search no more; if you need appliance repair. This is the number to call!

Thanks for helping us out 🙏

I can’t recommend Tom enough. I was staying at a friend’s house while they were out of town and accidentally left their built-in freezer slightly open. It was a high-end unit, and by the time I realized, all the food had spoiled and the freezer had stopped working. These are very expensive to fix, especially since it was built in. Of course I felt terrible, especially since it wasn’t even mine.

I was just days away from moving out of state and started reaching out to appliance repair people. Some were rude, others didn’t show up, and a few clearly just wanted to overcharge. Some were booked out until the following week, but I didn’t have that kind of time. I was leaving town. I started to panic. Then I found Tom.

From the very beginning, he stood out. He gave me honest advice over the phone, no charge, just trying to help. He told me exactly what to try before even stepping foot in the house, which most people would have charged for.

When that didn’t work and I called him again, he wasn’t even in the area but still found a way to come help, knowing I had only a day left before I needed to leave town. He showed up with his wife, and both were incredibly kind and professional. She was also very helpful and just had a calming, supportive presence that made the whole experience feel a little easier. Tom spent three hours working on the freezer and I could see the effort it took. I was blown away by his work ethic.

But what truly blew me away was his integrity. You just don’t find people like him anymore. You can tell he genuinely cares about his work and takes pride in doing things right. It’s not about the money for him. It’s about helping people and doing the job with honesty and heart. That kind of character and work ethic is rare these days.

And the price he charged for the time, effort, and care he gave? It felt symbolic. Considering everything he did, it honestly felt like a gift.

People like Tom are rare. I’m so grateful I found him.

Thank you Tom!

La ubicación es perfecta para mi lugar de residencia,aunque aún no experimento el servicio,ya que estuvo cerradopor COVID19 las dos ocasiones que fui.

Very friendly and fast customer service. My stove was purchased with a faulty igniter, unfortunately. However once I activated my warranty 1 week later I had a service call to get the part special ordered. Mr. Pugh installed the part and had us back up and running in no time. The receptionist Lorena was also quite informative supplying status updates without my having to reach out or ask. Anything goes wrong with our appliances, we know who we're going to call. In-home Appliance Repair is top notched from my experience.

Great service, Mr. Adolph was very professional, and polite. I truly appreciated him coming out to my house and taking care of an issue with my washer. It was under warranty and I didn't have to jump through loops for him to help me. Thank you.

Run arounds

Very honest.

Great Customer service

Great service! Highly recommended.

Strauss Heating & Cooling. On time trustworthy & reasonable priced.

They never have anything in sports that you need..and they call them selves a sporting goods store.

When calling here expect the following:

Rude

No follow up

A call with no voicemail message .......the end. Do not recommend you using them at all.

The service men were nice and were able to fix my microwave in my house right then and there. Great Service i would defiantly use them again and will recommend the to my friends.

Im very unhappy with In-Home Appliance Repair. 4727 Hondo Pass. They didnt fix my refrigerator problem, I called them 3 times in 5 months. They dont guarantee their labor obviously their parts. Also The secretary is very rude

UPDATE—Adolph was kind enough to reimburse my full amount of the service call. I appreciated it very much...I would call on them again if need be....DO NOT WASTE YOUR TIME WITH THIS COMPANY...First they had my phone # wrong, then they send this “professional” named Jerry who had all my information wrong. He looked at problem and I could tell he had no idea what the heck he was doing. Told me it probably needed a switch kit. Jerry said he would call office to see if they had it in stock. Company didn’t hesitate to charge me the service call just to tell me he would get back to me. This happened on October 15th and I’m still waiting on that call back. What a bunch of POS!!!!!!

The rudest most dishonest people, Starting from the receptionist that calls you to the techs that go and check out your equipment. They will give you lame excuses and not service your equipment if its on warranty, but they do that so that they can charge you after your warranty ends. STAY AWAY FROM THIS COMPANY!

Maytag should not use this company for anything! Maytag has a very high reputation and this company should not deserve to have them service them on their behalf.

the receptionist is very rude. i called this morning to ask when someone would be available to check my washing machine and she said she would call me back if she could get someone out today, if not then next week. i called right now to see if she was able to find someone to come out today or which day next week and she said "NO i told you next week but i dont know a day i will call you back" like i have kids and we need clothes washed. sorry but a business lost. (i have used you all in the past fyi)

This business has no integrity !!! For starters everything that transpired was recorded in my home, I have blink cameras for property safety purposes .The owner is a liar and wants easy work done . Claims the warranty company only pays him for one visit but that’s a lie . I spoke with the warranty company and they paid him for two visits , one which he never showed for . So technically that’s stealing from the warranty company . The warranty company now claims to be investigating him. He replaced the same parts for my appliance more than once and was at a loss as to what was going on . He’s a parts changer is what he is . Finally I was able to have my appliance replaced by my warranty company while he was here ,they realized how incompetent and dishonest he was . After, he called the warranty company saying that I detected my item so that they can void my warranty . This owner is a joke . Needless to say the warranty company didn’t believe him and still replaced my appliance item . Please avoid this business at all costs. Im expecting a silly response from the owner , completely denying everything even though my blink camera caught all his lies he tried to tell me.

If you want rudeness, poor quality and unprofessionalism, this is the place for you. They had to come out twice and fix my dishwasher because the first "repair" didn't last and then they had to order a part that took 2 months to get here. Then they had to fix my oven combo. When it was time for the appointment, they called the wrong number, after I verified that they had my number. I waited all day and when I finally got in touch with the repair person, he hung up on me because he did not want to come to my house..which was fine. They rescheduled and it took another month for them to send someone; this was February. Of course they had to order the part. So in May they came out, repaired my oven. In July it stopped working for the exact same reason. When I called, the lady was so friggin rude. They want to charge me to come back to fix the thing they just repaired because they only warranty their service for 30 days! This is the best racket in town. Just provide substandard service and keep charging the customer. What do they care, we bought our appliances through Ferguson and as long as they keep paying them, they will stay in business. DO NOT WASTE YOUR TIME AND MONEY!

Do Not Use This Company!
First the receptionist needs to be fired. She is extremely rude and lied to me multiple times. She would say I'll call you back this afternoon and I wouldn't hear anything for days or even at all and would have to call back myself.

Our compressor on our fridge went out. They told me the part takes 7-10 business days to come in. I was told they would pick up the fridge before the part came in and that was a lie. After more than 14 business days I finally had to call. They said the part was in but because the next week was a holiday week they were only working 3 days and couldn't come pick up my fridge. No one called to schedule the pickup even when the part was in! We were without our fridge for almost three months.

This is the company whirlpool appliance gave us to use. I also called and made a complaint with them. Again do not use this company unless you want your repair to take forever and be lied to constantly.