Appliance Repair reviews in El Paso, Texas

Today I called Mr. Tom (calling him that out of respect) after seeing the great reviews. I had diagnosed my refrigerator repair issue already when I called. He chatted with me for awhile about the diagnosis, the age and make of my fridge and he told me what to do. He said to call back if that didn't fix the problem. IMAGINE someone being so nice and not out to just make money for a service call. Hopefully, my problem is fixed but I now know that Mr. Tom will ALWAYS be the person I call for any future problems. Thank you, sir.

I called Tom for an estimate to repair my washer. He is very nice, attentive and willing to help over the phone! He asked me to give him some information on the make of my washer then made an honest recommendation according to my style of washer. Saved me time and money! Highly recommend Tom’s Appliance!!! THANK YOU MR. TOM!!!!!

My ice maker stopped working and after reading all the good reviews I called Tom's Appliance. He advised me to order the part myself so I would save money. When he and his son Tom came to install the part I ordered they were very friendly and professional. Tom Jr. had the part installed quickly and efficiently. They also demonstrated a good product to help keep my refrigerator looking clean and new. I will not hesitate to call them again if I need help with any other appliances. I highly recommend Tom's Appliance.

Highly recommended!! Tom and his son were fantastic. I had an issue with my home refrigerator getting warmer by the hour. These guys showed up the same day, on time and corrected the issue in a half hour. Definitely will be calling for all my future appliance needs.

My refrigerator was not cooling, I called Tom's appliance after seeing positive reviews on the Neighborhood app. He was going to come by the same day but he was very knowledgeable and ended up helping me right over the phone. Once I read him the model number and explained the issue, he figured out the problem and sent me prices of the part needed and checked to see if it was in stock. I would definitely recommend, he was very helpful, friendly and knowledgeable.

I first met Tom when our Sub Zero freezer malfunctioned. Since it was still under warranty Sub Zero had us contact Tom. We considered him the best appliance service man we’d ever used! Interestingly, we bought a new Lynx barbecue grill last month and when we had a problem Lynx said they would notify an expert in our area to come to repair it. We were pleasantly surprised when we were contacted by “their expert” who turned out to be the same Tom who is Sub Zero’s expert! Both these companies manufacture upscale appliances so we think Tom is truly an expert. Both our problems were resolved quickly by “The expert”!

Tom really knows how to fix an appliance. My freezer was making an odd noise, which I took a video of since I would not be able to reproduce the sound for Tom on his service call. He listened to the video twice and was able to figure out what was wrong with my sub-zero freezer. He even had the parts that he needed on the truck to resolve the issue and was able to complete the entire job in an hour. Both Tom and his Dad are appliance experts and can assess and fix your problem quickly and reliably. There are many so called appliance repair shops here in ELP, but if you need your repair done correctly the first time call Tom's appliance!

Although Tom was very nice and professional, I was a little disappointed at my end result. After the initial free evaluation, the day came to fix the dryer after the needed parts were ordered. I was told that a bigger issue had been overlooked from the beginning. I was advised that getting a new dryer was going to be the best thing to do. Tom and his son took back the new parts and charged me $80 after apologies of not catching the issues from the beginning. I gave 3 stars because I appreciate the manners Tom has and I paid the $80 because I also understand gas is expensive but I truly feel it was a bit steep and could've been avoided.

The best customer service I’ve experienced in a long time. I have never given a Google review but after dealing with Tom, I felt compelled to leave a review to ensure that he got the five stars he deserves. I called him in the morning about an issue regarding my refrigerator. Instead of just setting up a service call appointment, he wanted to assess the problem over the phone. He asked me what the problem was and recommended I try a couple of things before he came out. He stated it might save me some money if I tried his recommendations. Sure enough what he recommended fixed the problem. A few hours went by and he called me back to get a status. I told him that what he recommended fixed the problem. He told me to keep his number handy so that in the future if I ever needed a part that he would gladly meet me to deliver whatever part was necessary or for service. I thanked him and told him that I would definitely be calling him back if the refrigerator started acting up again. Highly recommend you call him if you’re looking for an honest and responsive service technician.

Tom came highly recommended when I had a problem with my fridge. I called him, and he walked me through a fix over the phone in about 10 minutes. He didn't even charge me! He was very knowledgeable and friendly and not just trying to squeeze money out of you. I know who I'll be calling next time I have an issue.

I called Tom after receiving his name as a recommendation from a friend for an issue with my ice maker. He responded quickly and came out that very same day. He was courteous, very efficient and super professional. He listened intently and was able to explain the problem, how he was going to fix it and walked me through it as he did it. And then checked in with me the very next morning to make sure that all was working properly. I would highly recommend Tom and his crew for any appliance repair or maintenance!

Found Tom on Google and chose him based on reviews and location. My 15 yr old fridge wasn't cooling as much and freezer was not freezing. Called Tom on a Friday afternoon and after discussing the issue he got an idea of what could be wrong and said he would be there the next morning. He was able to fix the issue under an hour and my fridge/freezer was back to normal. I was so happy I did not have to buy a new fridge and will be calling Tom again for any future issues. Thank you!

I call this time himself on a saturday for a samsung.Refrigerator he was a guesser.Forget about him

My freezer and refrigerator stopped cooling as of yesterday. I found Tom’s appliance this morning on Google and chose his business based on location and the reviews. I called first thin at 8am. He said he could be out between noon and 3pm. But he was able to make it to my place at 10:30am! Talk about speedy service. He was able to get it fixed within the hour. My fridge is 20 years old and I was worried that I’d have to buy a new one. But nope, Tom found the problem easily, had the part needed, he cleaned it up and defrosted and it’s working beautifully. He also gave me pointers on how to use the cold-coldest dial in the freezer (summer vs winter months). To top it all off, my other appliances are 20 years old as well but in good shape but nape gave me pointers on those too! He was friendly, informative, warm and very reasonably priced. I’ve found my repair man! So glad I called.

What a pleasure to have had Tom and his son provide service for us. Exceptional service as well! It was impressive the way the two of them worked so well together repairing our Wolf stove. I highly recommend the knowledgeable service they provide.

Tom installed a new stove and duct work for us. He was fast, efficient, and affordable. He was honest and I formed us of everything that needed to be done.

A fellow repairman referred me to Tom's to repair my wonky refrigerator. Tom was able to come out the same day and correct the issue. I would not hesitate to recommend Tom's or use them again in the future. With customer service being so elusive these days in the service industry, it's fantastic to work with a provider who still runs his business with the customer in mind.

Very efficient and helpful with dryer and washer install, knowledgeable on warranties, machine parts, and much more.
Would definitely use their help again!

I had an issue with my washer. Tom said he would take care of it and he and his son came out at 6PM. Talk about work ethic. They replaced a pump. I though the price was very fair.

I called Tom about my over-the-range microwave oven that started making a horrible noise, and asked whether he would recommend fixing it or buying a new one, in which case I asked him if he would install it. On the phone he seemed courteous, knowledgeable and professional. He asked me to send him some pictures of the microwave, which I promptly emailed to him.

Then--nothing.

A month later (and counting), and after I sent him two more emails asking whether he got my pictures, and left two phone messages, I've heard nothing back. He seems to have ghosted me for no discernible reason.

He may know how to repair appliances, but what good is that if he ignores potential customers who try to engage his services? I recommend giving him a hard pass and finding someone more reliable and responsive.

Tom and his son came over to check on my Amana washer drum that was making loud noises and was moving all over the place. He said everything was fine, all he did was recalibrated the washer and said make sure you balance the load and place the setting on deep water wash, so the next day I did but it continued with the same problem. I called him back and explained to him that I did as he said but I still have the same issue. "He said I'll take care of it with some rings". It's been a week and I have not heard from him. He charged me $80 for just making a calibration that did not work. Be careful out there, you never now. I should have washed a load of cloth to test his calibrations but I waited a day. Oh well. Don't make the same mistake I did.