Appliance Repair reviews in El Paso, Texas

Having problems with a motor they installed for my mother, not working in over 100 degree weather. They told us someone would be out from 1-5, no one ever showed up. We called them in the morning to reschedule and they stated they wouldn’t be able to make it out till the following day.
The woman on the phone started claiming no one was home, when we we here all day and night, doors and windows open.
She says the technician showed up at 7:30 PM, however we have no missed calls and it is impossible to reach them past 5:00 PM.
I asked to speak with a manager and was denied the ability to so. Asked for technicians number, was also denied. We have no way of confirming anyone ever came out.
Terrible company, terrible customer service! If my mother didn’t have a warranty with them, I would go to absolutely anyone else!
I would never recommend this company.

My air conditioning started to leak water all over the floor. I called them because a friend had recommended their service. The repair guy showed up and right away started to work. He was very nice and within a few minutes told me the problem. A little while later it was on a working. I’m glad I called them.

I was assigned to them by GE to fix my washer. The part was backordered for months they called GE and got the part earlier and got it all fixed and taken care of under warranty!

The only negative I will say is their communication could be better but I made sure to call first thing in the morning and they always answered and took care of me! The technician was great and so freaking knowledgeable bc we have like a crazy smart washer and he knew the issue within 5 minutes.

Beware of this company. They take your money and provide the service at THEIR convenience. They supposedly ordered a fan motor but they failed to show back up to install it. A competent company got the job done the same day. Alot of time and money wasted because of E SQUARE.

PS: Don't bother replying saying you tried contacting us, WE did all the work to get a hold of YOU. Save the headache and keep the same attitude on here.

We have a policy through Lowe's Protection Plan, our refrigerator broke 9/23 and we scheduled services for that following Monday. The company then called to reschedule us for the following day, 9/26. Upon arriving at our home the technician stated he was unable to repair our unit. However, it has been almost a week and Lowe's is saying they have yet to receive any paperwork from the repair company and we are still without a refrigerator. If I had my choice of repair services I would not choose E-Square Services, because they clearly lack a genuine ability to deliver on their expectations.

My GE washer was not draining. Jesus came over and was very knowledgeable about the washer. Had it working same day.

I want to take time to thank this company for the services that they provided for me and my family. I know nothing when it comes to heating and cooling and I don't know anything about how to care for it or how to fix it. Thanks to the great professionalism and amazing work ethic I will be recommending them to my family and friends. The cost was reasonable and the front desk lady was really nice and helpful. I tried other companies but they were very expensive. So thank you Esquare Services for the great job and helping me with everything including all my crazy questions. 5 stars is an understatement for the great workers and the amazing services that this company brought to our home!!

We had a problem with our AC turning on but nothing was coming out. I called and they had an available technician that same day. He was nice and professional. He quickly found the problem,corrected it and gave me a few tips on preventing the situation. Very cool. I recommend you call these guys if you have problems.

I have dealt with other appliance companies but by far this one takes my 5 stars. They are very efficient, responsive and great customer service. Mr. Ebar was our on site tech and his expertise surpasses any company we have used in the past. Thank you Ebar for your dedication in this field that gives us as clients trust in a good company like this one. I will definitely pass the word around and recommend this company over any other. E-Square Home Services will definitely have our repeat business in the future.

Wonderful customer service by Karina. She was able to turn a bad day for me into a positive one by quickly scheduling an appointment for my dryer to get fixed. Definitely will recommend E square services to all my friends and family.

E square repair came to my house the same day I called. The charge was $ 75 for the service call. Which is a little high in my opinion but I thought I was paying for quality. The repairman misdiagnosed the issue with my refrigerator. He sent me an invoice for just over $800 to replace the compressor. The invoice was not same day but in-fact days later. I had modern appliance repair come out the next day. He diagnosed it was the relay. They would replace the relay for $200 with no service charge since I am doing the work with them. The relay is replaced the refrigerator is working great and Im glad I didn’t do my work with them. E squares is either incompetent and doesn’t know what they are doing or knew it was the relay and wanted to overcharge. Either way it’s damming

My freezer quit working on me.. I called the E- square service at 11 a.m. they were at my house by 2 p.m. the price quoted was not the price that I was charged ..the price I was charged was half as much !! I appreciate your professionalism and their honesty and they're promptness.😍 thank you so very much Guys.. Luis you were wonderful.. I promise I will be calling again.. hopefully not too soon 😜 but I will call again. thanks again all of you.

Be prepared to be disappointed. They showed up, collected their fee and never returned to complete the job. When the warranty called and emailed them, they finally sent us a text. We scheduled the appointment l, they failed to show up and when we contacted the manager, he cancelled the appointment after they had missed the appointment. Poor service and incompetent.

Outstanding customer service. Technician arrived 5 mins early and was quick to fix my refrigeration which had been out for the past 4 days. He was very thorough in explaining everything that he was doing and made me feel comfortable with his knowledge. Very polite and professional, I would recommend to anyone.

Eddie and his team have great customer service! They were prompt, made me feel like a priority and were Onsite the same morning. Quick, clean and efficient. Would highly recommend to anyone for their AC needs every time

Service was great just had to wait for parts but friendly and quick. Dryer was very loud now so quiet I didn’t even hear it when I turned it on 😊😊😊. Jesus found the problem quickly

So far I will give this company 2 stars. The only person they have to answer the phone in the office lacks costumer service and communication skills. I'm sure she feels better after hanging up on me just to get back at me. I was trying to get clarification for what parts of the A/C unit that's INSIDE THE HOUSE would get cleaned because it has 3 compartments. I was on hold at least 3 times. The technician himself cannot talk to the costumer on the phone in order to clarify questions. I maintained that I would be making an appointment but because I was not given clarification other than; "the inside coil will be cleaned", "the part the technician said needed to be cleaned", I will be asking before any services are rendered on the day of my appointment which parts of the A/C unit that's INSIDE THE HOUSE will be cleaned and if the expected parts of the unit to be cleaned are not the same ones that were discussed during the technician's initial visit I will not use their services on that day. Furthermore, I will not be incurring in any costs if the technician needs to be sent away since I was trying to get clarification before someone showed up and Karina was not able to provide any. I would very much like to speak to the technician who I saw so that hopefully an unnecessary visit does not need to happen. Depending on what happens that day, I will be revising my review.

Edit: I have decided to cancel my appointment with this provider. Thank you to the technician who did the home consultation. They should really improve the way communication happens with costumers in order to provide a better service.

Excellent service. I live in San Antonio but needed work done at my parents house in El Paso. Looked them up on-line. Within a couple of hours, they went to my parents house and took care of the problem with their refrigerator. Best price. Thank you very much you all are awesome. I highly recommend this company.

I'll give a 5 star review after Oscar had to come back to alien and remove the dishwasher door of which the soap dispenser was the original issue. The previous tech was rough in bending the brackets and not knowing how to open the door to replace the dispenser and the door didn't want to close. Well thanks to Oscar for doing the removal of the door alignment of it and brackets re bend to it's original way where the door closes like it's brand new. Experience is the key in which tech knows what's he's doing and others just need to take the time to know where and how plus not be so rough with people's property. We all work hard just like you to have what we have. Thanks again Oscar! Much appreciated 👍

This company was arranged through my protection plan from Lowe's. I'm giving 2 stars because the first technician that came out was wonderful, however absolutely nothing has happened since that first visit. He came out discovered the issue, showed me everything that was going on with my washer. He had to oder a part and said I would have a technician available the following Saturday so I wouldn't have to take time off from work, again. I have reached out to the number provided in my dispatch email but can never get through. I only ever been able to reach an answering machine. I have yet to get any information in regards to my repair or the status of the ordered part. Every time I call I get a message saying something along the lines of "Thank you for making us El Paso's #1 repair service." , followed by the business hours being listed, which includes Saturday hours. I am so frustrated with the circle they've got me running. A Google search of the company lists only M-F hours while the message that is given when calling them says Mon through Sat. The first technician said they have technicians that alternate Saturdays. This statement makes it hard to negate Saturday hours.

My dryer went out and they sent Jesus tech to repair my unit and he did an amazing job! He installed the part that was needed was helpful communication was on point!