HVAC reviews in El Paso, Texas

The owner Mr. Juan Ortiz is very
friendly and professional as are his employees. I highly recommend this place.

These guys are awesome.

Im sorry but poor customer service the estimator that came to my house to do a free estimation on my house for conversion for refrigerated air didnt even quote me after giving him info on my credit line. lol I give two stars because im being nice. Than i had once an evaporative cooler installed by this company only to see them slam it and bend the metal part of the ac from the bottom from not putting in right. I never paid them back what I had left owed because of bad business ethics i feel sorry for this company i cant believe their still functioning. horrible.

$60 for a custom fit louvered evaporative cooler panel. I was not only happy with the price and next day service but the staff was friendly and easy to deal with.

Very disappointed. Came highly recommended, but serviceman came out , looked at unit, said he would be back, left and never returned. Each day the office said I was on his list for that day, but he was a no show., gave up after the fourth day of waiting and called another company.

I have used Gateway Heating &Cooling for over 20 Years at my residence, rental homes and My 91 year old moms home, they are the absolute BEST in town. Honest, ethical and dependable! Outstanding customer service even after the sale. I recommend them very highly.

The technician was very knowledgeable, efficient, timely and friendly. He answered any and all questions as a true professional. He explained exactly what would be done and the price was exactly as quoted. My situation was last minute, when we had a sudden cold front go through and they were able to get to me the same day. I would recommend them.

They were scheduled to come at 10am. They c alled and said they will come later because they were installing another unit, which was fine. They said they would call us when they’re coming.

In the end they did not show up... they couldn’t get a hold of the technician and later the technician calls my husband and says “we don’t have a part that is missing” and that makes no sense because he never showed up...

We went with another company. It was an easy job to accomplish and the communication and answers we got were ridiculous. This should had been an easy fix but it was anything but that.

You know, I have done business with Gateway for many years! But after Laura left it seems to gone down! I had set an appointment between 08:00 and 12:00 to which they did not show! I called and got answering machine and left message. No reply! Called again about 3:30 p.m. and was told they were on their way! I told them to cancel and the lady tried to tell me I was wrong about the times. I explained that she set the appointment! WILL NOT USE AGAIN!

Showed up exactly on time, communicated the work they were going to do in command indicated to the work they did do outstanding service overall

I wanted to share how impressed I was with Gateway Air Conditioning. We had another company try to sell us an inferior unit which we didn't need. Gateway came out, identified a clog and water in the system, and fixed it in about an hour. They were professional, charming, and polite. I highly recommend them and am very grateful for saving us from spending thousands of dollars unnecessarily. I will be using them from now on in the future.

Updated July 2024

I want to express my sincerest gratitude to the customer service I have received, from Gateway. Eva was kind and helpful in getting my evaporative cooler fixed, by scheduling an appointment as soon as possible. Ernie was the technician. He listened to all my concerns and addressed them. He has great skills and answered all my questions. They both should be commended.I have used their services before, and they have used common sense and great customer service.

2018
Geronimo helped be get the correct items I needed. He was very helpful and efficient.

I received service on my furnace. The technician was knowledgeable and answered all my questions. He performed the service on my furnace and got it up and running correctly.

They were quick to come out and take care of my needs. Very professional and quick to what needed to be done . Definitely recommend

Tech Ernie was right on time and very professional.
Explained what was done to the unit to work efficiently.

Gateway Air has been our company to go to service our units.

Highly recommended company.

Very friendly service and very prompt with our tenants! Was able to go to two of my calls in one day definitely recommended!

David and his crew completed job professionally, quickly and reasonably. I will definitely call them again for any hvac issues. Highly recommend them.

Called David out for the second time in two weeks to check out my other A/C unit as the fan would turn on by itself and stay on (long running problem). Since the unit was over 20 years old, parts were not available. So he bypassed the defective time delay board, and now the fan turns off but with no delay. He knows his stuff. Highly recommend Texas Summer for reliability, knowledge, and honesty...

Very responsive and came out within an hour of my call. Got the whole problem fixed in less than a half hour. Friendly and communicated well.

Excellent Service. 5+ stars. David came and took care of my two AC units. He was very professional. I highly recommend Texas Summer. Thank you very much.

Excellent communication from start to finish. Educated me on HVAC issue. Showed up early-was very kind of him/them to do on July 4th holiday. Saved me money from initial evaluation. Cleaned up after themselves. I can’t say enough good things about this service. Thank God for people like him and this company. My family is extremely grateful. Extremely professional.