HVAC reviews in El Paso, Texas

Also efficient and available as needed

Dependable techs and fast service.

Did not seem interested since it was just an evaporate cooler

On time, reasonable prices and the man who came was very knowledgeable and nice.

Horrible customer service. Not too bright of a team, especially Hector and Mary. No response to calls or emails.

Cooperative & hardworking salespeople but need some product education & abiliry to think outside the 123,123 box.

Very impressed with the service man that provided the service. Informed us of everything he did to the two units.

Was wonderful a gentleman would not give up until he could found the problem and then repaired it with a smile. I couldn't be more happy.

DONT REQUEST THEIR SERVICE THEY TELL YOU THEY WILL CALL YOU BACK TO MAKE AN APPOINTMENT THEY NEVER CALL I REQUESTED THEM FROM HOME OWNERS OF AMERICA THEY ALREADY FILED A REPORT BECAUSE THEY DID THAT TO ME 6 TIMES

I always choose them for my heating and cooling needs. They don't overcharge and get the job done efficiently and quickly.

We were very pleased with Chris and Joush , excellent and very professional. I would recommend them to anyone anytime

Called them up about a broken split unit and it was fixed a few hours later for a reasonable price. What more can you ask for?

They came right away to an estimate, but having to wait 3 weeks to get a unit, and I am a return customer

Converted our home from a swamp cooler to refrigerated air in a little over a day, awesome great, friendly service.

Drivers driving erratically not a good first impression

Don't use these people! Their reviews speak for themselves! The manager is very rude and technicians never arrive on time. I had to tell the technician to leave because I had already hired someone else. Research the company before you hire them!

Excellent service and knowledge and work done by these professionals. I highly recommend them to anyone who needs their swamp cooler started up or shut down and heater started or shut down. True quality.

Very Competent and Professional. Technician identified and resolved problems with our Air Conditioner and got everything back up and running again. Will use again in the future.

Professionals all the way. I had an installation here at my home. Everything went perfectly. These guys know there stuff. I fell like a satisfied customer should feel. Thank you Gray!

ONCE THE tankless water heater was installed and the $3,000.00 paid,
Grays lost interest in returning to paint the outside pvc pipes that stuck
up on the roof, or the pipes (vent) coming from the Heater.
I was also interested in getting (and paying for) an addition to the
Heater to speed up the time it takes to get the hot water faster.
I was told by GRAY that there WAS the ability to do that.
I was also told on 2 separate days that “they were running late” and no one
ever turned up. The second time I waited from 11am till after 4pm (when they
were supposed to come)....Finally I called to make sure that they were
coming and told that “one of the men had called in sick” and “they were
running late but WOULD BE THERE......At 4:30, I called again and they were
closed. ...In over 20 years of living in Las Cruces, I have NEVER been treated
so disrespectfully.
Stay away from GRAY ......they are completely disorganized and have no
respect for their customers....especially little old ladies and especially in completing
the job once you’ve paid the money.
Daphne Wirthlin
696 Mesa Point Road
Las Cruces NM 88011

If I could do 0 stars I would. They lack professionalism from the receptionist to the techs. Tech supervisor was supposed to order a part and return to install and never heard back from him. Would call the office and would not get calls returned. Had to call another company and pay another service call fee.