HVAC reviews in El Paso, Texas

The technician said the flux capacitor was not working in my unit. So he replaced the flux capacitor and 3 days later my A/C stopped working! Now he said that the flux capacitor isn't the issue. Now it's the turbo break! Very unprofessional and unknowledgeable.

I’m very satisfied with your work thank you.🙏

I had a mini split system installed in my garage a year and a half ago. The guys that did the work did not know how to install this system properly, they were not knowledgeable at all on mini-splits. The work they did was messy leaving the copper tubing exposed. I had them come back to add refrigerant because it was not cooling properly, they came back another time for the same reason. The guy said there was a leak on one of the lines, and said he fixed it. Well two months later, my unit is no longer under warranty and my unit is low on refrigerant again. I had another company come in and add the refrigerant because I do not want B&G to make another cent off of me.

Called on a Thursday for an estimate on an evaporative cooler. Luis came out and quoted me a price of 1400 for the entire job and scheduled for Monday at 8:30 AM. Monday morning he calls me and says he did not realize the price of materials had gone up. He now said the new price was 1600 and he would go out on Tuesday. I said ok to the price but to please come out on Monday. After a call back he said Tuesday was the earliest and he wouldn't go down at least a 100 dollars. He said he wasn't getting rich off of evaporative coolers. This job was for my elderly father who has no air during 100 degree weather, is on a fixed income, and is a proud US veteran. So you decide if you want to do business with Luis and his company.

B&G has been a great company, I can always count on them for my house needs, they are always attentive, I love that they always talk to me and explain with honestly what is going on and what needs to be done to fix the problem before they do anything without my concern, they are real professionals. I cant say nothing but good stuff about them. Thank you for your service.

Very good pricing for conversion to refrigerated air. I was initially going to choose this company as my first choice but I couldn't choose them because I didn't have the cash or credit at the time I got approved elsewhere. Still a very good company. highly recommend for first time customers looking for competitive pricing and financing through synchrony and wells fargo, credit, or just cash.

Without a doubt the worst service I have EVER received on anything. Guy came out to replace my pump, and I have had nothing but problems with my HVAC ever since then. It has been a week and some change now and after 4-5 promises that they will send someone out, they have not. To make matters worse they want to charge me $105 again (service fee) even after they havent fixed my issue. I would've preferred to call someone else because this is ridiculous. Save yourself the hassle and call another company.

Absolutely disappointed with this company. Been given the runaround for two weeks. 1st service call should have fixed the issue right then and there after replacing the capacitor.. Had to call 4 days later for the same issue. Now they're saying it's the compressor that needs to be replaced even though the tech said it was a faulty capacitor that he replaced. Now they're refusing service to us because my wife was being stern and understandably upset at the situation. The service order for the first time the capacitor was replaced states it has a 30 day warranty for that service call. They are now refusing to honor that warranty. I recommend not to deal with this company. Sure they'll sweet talk you when it comes to sales and installation, but once the work is complete you won't matter to this company anymore. My
wife is 8 months pregnant and El Paso is going thru excessive heat warning . This is not acceptable.

Great service.
Alan is a great tech. I recommend B & G great pricing !!!

Worst experience ever! I had an expensive unit installed and my house is hotter than ever before. Carlos dictates to his workers what to say and write on the work orders. Said my house is old and duct work is required; blames a hot house to a bad duct. Shouldn't the duct work be addressed before installing a ten thousand unit in your home. And shouldn't the overall function of switching to refrigerated air be guaranteed? All I know is I had always had air in all rooms before with the replaced swamp cooler. Never had problems with duct work. Even when they were testing the unit, there was air in all rooms but by the time they did and re-did taping and all that because of leaks, there is no air in my kitchen area, there is no air in our TV room, and there is no air in my bed room. Carlos wanted to charge me additional thousand and some to tear the sheet rock to see the duct work problem and I would have to hire a contractor to repair sheet rock. Not everyone can afford refrigerated air and when I finally saved enough to switch, I end up totally dissatisfied. Carlos told his technician to write on order receipt, "The unit works, duct work is needed." Yes he'll install a unit in your home but he doesn't care if the refrigerated air you paid for in your house works or not.

Good Company. Installed 2 new units replacing swamp coolets. Did good clean install, this was a few years back. Been out to service units as capacitors seem to go bad after a year or two but a 200 repair. Overall b&g is responsive the guys are very nice and polite and the office support is the best.

Great company and service

Great experience with this company, the service and attention were excellent, they were very friendly, highly recommended.

Had a great experience with them all around. I would really like to mention Aaron who I dealt with throughout. It was a cool experience since we share a name haha but it was even better to experience how he was super friendly, professional and honest. He made the switch over to refrigerated air really easy and was very thorough with all my questions and concerns. Their pricing was very good as well, I had received quotes of all ranges but Southwest was the best all around. I knew they were using a great and reliable brand and that their pricing made sense and didn’t try to get with me gimmick pricing and promotions. I really appreciated that. Aaron and his team were very efficient and clean on install day and he made sure to take the time to show me how to use the system even after a long working day. Don’t hesitate to work with them and make sure to ask for Aaron.

Juan did a phenomenal job at covering the opening in my kitchen ceiling .

Derrick was very professional in conducting himself. Very knowledgeable in his trade.

Your service to clients is terrible. Nobody answers the telephone and you did not arrive to render services as scheduled.

Tony and his team fixed our A/C!! Very grateful and highly recommended!! Thanks!!

Called this morning and their service was fast and wonderful. Really appreciate it. Thank you so much for your wonderful service..

I forgot to share my experience here on Google as well. Very great team! I would recommend them any day.

Worst sub-contractor experience I have ever had in all of my 54 years as a general contractor.