HVAC reviews in El Paso, Texas

Let me first say no one and I mean no one use this place they will rip you off. Needed a new fan for the blower and supposedly a new capacitor which the capacitor cost $200+ when you can easily find one for cheaper. Anyways they charged us over $500+ including the estimate fee that they said is free then to find out it’s free if you spend over $500 in repairs. Paid the amount just to have the ac break down not even 2 days later. Then have Dmitri who is friendly as an angry hornets nest, said we need a new motor because the bracket of ours broke and couldn’t be fixed, but that the there was nothing wrong with the motor that it worked fine. So they were going to charge another $400-$600 for a new bracket and motor. Our friend fixed the bracket that was not fixable as said by Dimitri and our friend put everything together except Dimitri kept the capacitor that was already paid for. So about 2 weeks later without ac Dimitri brought the capacitor to my father who was at the house, Dimitri was about to walk away until my dad asked him if he was going to install it. Dimitri rolled his eyes and said well you all didn’t pay for the install when we had already paid for it the first time, and all Dimitri had to do was install the capacitor because our friend had put the blower and motor back in already ( our friend installed all of that in like 10-20mins that took Dimitri 2hours to do and charge over $200 to do it ) all that was missing was the capacitor. Dimitri after being rude finally put it in. So if you want people who are going to take advantage of you, overcharge you and milk whatever money they can from you then please call them. Also they have a talented front desk lady who knows absolutely nothing about any of the equipment or prices. The first estimate that we got the price changed from $600 to $300 to $400 then ended up being charged $580. This whole place is just horrible 2 weeks without air for a simple fix with a 4 year old and 7month old sweating while they were asleep to the point where they couldn’t get a good nights rest because Delta t wanted more money for a fix that our friend did in like 20mins. Please do not call them they are frauds, save your money and go find actual professionals that will do the job right the first time.

I have been using this company for heating and cooling maintenance for a few years now. I appreciate this company for the customer support they provide and their willingness to make things right. It shows the values of respect, care, and humility the owners have which a lot of business lack these days. Thank you to technician, Abraham, who was very knowledgeable and efficient in fixing the issue I had.

Miguel was amazing from start to finish as well as Nena the office manager, very attentive and communicative. The installers Matt and Rick were very polite, cleaned their mess and made sure everything was in working order before charging me and before leaving. Very nice guys and I will always use them for maintenance any other heating and cooling needs!!!!! A project manager came and double checked all of their work and walked me through the system and how to change filters and when to change filters and everything! Strongly recommend and CANT BEAT THE PRICE!

I strongly recommend Delta T Heating & Cooling! Claudia and Mari Elena provide excellent customer service! I have used this company twice and the technicians are very knowledgeable and professional! I strongly recommend!!!!

Do not call them unless you want their techs to have to come out five different times to find a leak that was there the entire time and charge you over $2000 because their techs don’t know what they’re doing. They show up late they do not call it has been the worst service I have ever received. All because they don’t know what they’re doing, but yet we have to pay for it. If you wanna waste your money and your time, use them if not, go anywhere else. This is now the fifth time they have been to my house. Hopefully this review will save other people money in time and frustration.

Had my AC unit installed last week and I gotta say all techs involved (Victor, Aaron, and Abraham) were awesome. They answered all of our questions in detail. I would certainly recommend Delta T to everyone!

Had a scheduled window and they failed to show up. Called an hour after window and claimed they had trouble on their last call so I gave them another shot. Two guys show up in a van (company van), 20 minutes later still sitting in the van outside my driveway. I went to talk to them and they were just having a great conversation and laughing while I was waiting for them. I have things to do other than wait all day, and a whole lot of other businesses that do the same service. Thanks for not making me a priority, I sent them away.

Great service! Favier is very professional and explained everything very well when our hvac system was not cooling the house well. He fixed it and the hvac started to work immediately.

Jessie and Xavier always provide excellent customer service, always on time and very professional.

Thank you for the excellent service, highly recommended!

Delta T half fixed my AC then insisted I had to put in another work order for the new problem found that kept it operational. I did as requested and they scheduled me an appt for Sunday between 10 am - 2 pm. Instead of our usual Sunday events, we sat home waiting and desperate due to the near 100 degree temps outside. They no-showed. I called several times and for the first time ever, they ghosted my calls, not showing, not calling back. Complete ghost. We had to contact another AC company, who were AMAZING by the way, who fixed the problem within 5 minutes. Delta T - shame on you. I was so impressed with my first interaction with your company, but then you fell flat and stiffed us - you left us waiting for something u had no intentions delivering on. Do better. That was EXTREMELY unprofessional and disrespectful.

Amazing customer service! Jessie and Xavier were very informative and team did an excellent job!! Will recommend highly to friends and family.

Jessie came out to troubleshoot and repair our furnace. He was fast, friendly and thorough. Cleaned the furnace and set up a maintenance schedule. Felt very confident with his skill and knowledge of my issue. 5 ⭐'s 🏆

Technicians Jessie and Xavier were a pleasure to deal with. Professional and really showed their experience and expertise in their trade. Thank you for the great service provided!

Ricardo was great. Very fast in finding the issue, getting the part and fixing it. Definitely will be contacting Delta - Ricardo services again.

I just want to recognize Delta Heating and Cooling especially the tech that went over Ricardo very friendly very professional knows his business he took his time and he did the job right and AC in the house is working terrific did a very excellent job and if it was up to me I'll give him 10 Stars he did everything right clean the whole system out it was freezing on us it wasn't cooling or nothing he cleaned everything took everything apart even the outside he did an excellent job he even checked the freon make sure there was no leaks or needed any Freon or anything that's the way it should be I would recommend him and the whole crew from Delta just want to get everybody's attention if you're looking for a good AC Tech don't matter what time of day or night 7 days a week they will take care of you I'm very happy once again all good👍👍👍👍👍😎

Very good service technician Recardo Carreño and his partner very polite and explained everything that they where going to do and when they where done he showed us the final results

I have worked with many electricians and these guys are the best. From the staff on the telephone to the people who work on the units, always very kind and professional.

EDIT: They did end up sending someone to "fix" the specific thing a good month later that I needed in the first place. Technically, I guess he did except now my water bill is twice as high because the part was put into the wrong place so water was dripping constantly. Thank God my dad figured it out. I didn't want him on the roof in the first place which is why I had called this company. Save yourself some grief and find somewhere else.

Maybe they are good to their repeat customers, but if you are a new customer, stay clear. Honestly, I could have avoided a bad experience if there was proper communication or any sense of accountability. They seem like nice people but, unfortunately, they are absolutely not efficient.

Series of events if interested:
- My appointment was for 8-12, tech showed up at about 4. No call, no apologies. I had to call the office multiple times to get an ETA and the woman in the office would be very polite "yes yes he's on his way. oh you're next on schedule he'll be there in an hour". The tech didn't come the next hour so called again. She was very apologetic which I appreciated. She said her manager would call to apologize, never called.
- Tech finally arrives no acknowledgement he's late or anything, which was annoying. I point out a specific thing I want fixed on air conditioner, which did not get fixed. I called back at a later date and the same woman told me she would get a tech to me that day and said she'd be in contact with me to ensure he'd go. I never heard from them again.
- I am understanding of certain circumstances. I gave the tech a burrito when he left that first day because I know it's rough in the work force and he probably worked all day so I gave him a break even though I was annoyed.
- I am not understanding to false promises. Don't say your manger is going to call, when they won't. Don't guarantee a tech is on his way if he's not. Don't promise a call back and say "yes we will make sure to get to you. We're so sorry. Yes ma'am I promise I will be keeping in contact with you" when you won't. I expected better because I was promised better.

Think twice about hiring this company, Delta T Heating & Cooling. Jessie, the HVAC tech, told me, without having the necessary information, that the compressor wasn't the right capacity to keep my house air-conditioned. It only confused me. He sent my insurance company a quote for $3,700.00, including opening and closing a sheet rock wall to replace the distribution line. According to him, it was damaged when the house was built 6 years ago. My home repair policy didn't cover it because of the diagnosis Delta T Heating & Cooling gave, which was damaged due to construction. The people at the Delta office showed no interest in the service provided. I asked for a second opinion under my policy. They sent another company. They ran the tests and told me, "We don't understand why you gave that diagnosis. There isn't enough pressure to provide a true diagnosis. The unit also had newly installed seals." My policy covered the diagnosis and repair with the second company, and finally, I have air conditioning in my house after 7 weeks of having temperatures above 80 degrees Fahrenheit inside my house, all due to a poor diagnosis by the Delta Heating & Cooling technician. Think carefully before hiring this company.

Jesse and Xavier did an excellent job of trouble shooting and making sure the right parts were changed out without overcharging

Delta T Heating and Cooling recently helped me with both HVAC and plumbing issues, and I had a great experience. Erik, the plumber, did a wonderful job—his work was clean, efficient, and within my budget. Ricardo came out to fix my AC unit the same day I called. He not only resolved the issue quickly but also took the time to explain the importance of regular maintenance.

I highly recommend this company for anyone needing HVAC or plumbing services. Their professionalism and prompt service really stood out.