HVAC reviews in El Paso, Texas

My experience with EA Heating and Cooling El Paso was nothing short of outstanding. Communications with office staff was high and helpful. Technicians Gabriel & Javier performed required preventative maintenance of my furnaces and A/C units. They were helpful, courteous, professional and efficient. Highly recommend EA Heating and Cooling!

Gabriel & Mikey came to repair a sensor. They were very friendly and polite. Very knowledgeable, helpful. They provided recommendations and gave great explanations for what, how, why issues needed to be taken care of. They cleaned up after they were finished. Thank you, G & M.

EA Heating & Cooling LLC recently serviced the furnace in my 90-year-old mother’s home, and the experience was exceptional from start to finish. Even in El Paso’s mild winters, reliable heating is essential for her comfort and safety, and this company delivered on every level.

The initial technician, Michael, exemplified outstanding customer service. He was polite, knowledgeable, and treated my mother with the kind of patience and respect one would show a family member. After a thorough diagnosis, he determined that the motherboard had failed, even though the furnace is only a little over 20 years old. He explained the situation clearly, ordered the necessary parts, and advised us that shipping might be delayed due to the holidays. Michael followed up the very next day to check on my mother’s comfort and to let us know they were exploring quicker alternatives, which was greatly appreciated.

Throughout the process, the office staff kept in regular contact, providing genuine, courteous updates on the status of the parts and repair schedule. When the parts arrived—within the seven to ten days originally quoted—the office called to schedule the repair the same day.

Gabriel handled the installation and repair work, and his professionalism matched that of his colleague. He was technically proficient, patient, and polite, and he took several hours to complete the job properly due to the age and configuration of the furnace. He documented the work with videos, showed us the failed components, and offered helpful educational tips about the system’s operation and maintenance. When he finished, the workspace was clean, and the final cost was very fair for the scope of work performed.

In a time when genuine customer service can be hard to find, EA Heating & Cooling stands out for its skilled technicians, clear communication, and sincere care for its customers. I highly recommend them to anyone in need of heating and cooling services.

Guy

I strongly recommend this company. Emmanuel provided outstanding service — he was patient, knowledgeable, and took the time to explain everything in detail. I never felt rushed and all my questions were answered clearly. His professionalism and customer care made a big difference, and I genuinely appreciated the support throughout the process.

Gabriel was so kind and informative. He did a wonderful job explaining what was wrong with my heater and how my hvac was functioning. I was as told when I made the appointment with the (manager?) lady that the service call was $120, maybe $125 and that would be applied to the job. Then I was charged $160/hr? They were kind enough to give me an 8% military discount though so I appreciated that. Every dollar counts!! To replace a tiny valve was $165. Not sure if that’s normal or not, but $160/hr + $165 seems like a lot. BUT My experience with the technician was great. Just a little confused on how the company does their math. Either way, my child and I are no longer freezing cold and the repairs were done RIGHT in a very timely manner! Definitely recommend if you want it done RIGHT!!!!

Gabriel came was incredibly efficient and was very detail oriented with each step of maintenance and repair. He also took the time to explain what was tested and all the work that was done. I have had my AC checked by them the last two years in a row and have always received great service. Highly recommend for repairs and maintenance!

I had a great experience with this HVAC company. I called because my AC was blowing warm air and continuously running. From the first phone call, communication was clear and prompt. Javier, the technician, was courteous, respectful, and took the time to thoroughly explain what was going on with our unit. He diagnosed the issue quickly and completed the service efficiently. I especially appreciated that I was not pressured into additional repairs or services that weren’t necessary. The pricing was fair and reasonable, which gave me even more confidence in their integrity. I would absolutely use them again and highly recommend them to others.

Gabriel, our technician was great. Kind, courteous, and professional, excellent service Sir. Thank you for addressing our drainage line issue as well. As for the company itself, a bit shocked with the final bill, $500 more that I was expecting... thank you for the 5% discount. F.Y.I. disclosure of your credit card usage fees prior to scheduleling services would have allowed me the ability to plan ahead and save money...

No saben camellar

Todo super bien

Excelente calidad en el servicio, son muy amables y saben lo que hacen. Precios muy accessibles. Rapida respuesta.

Good service

Great service

Very rude and unprofessional.

I can’t even get someone to answer my calls. Called 20 times.

Horrible Maintance it’s been a week and every time we call they say their sending someone on the way but they never do I would not recommend using them

Awesome!! Adan showed up at 9:00am, Monday morning, he researched the issue, fixed it!! We have not had any issues, nice happy family with Fridgiaire keeping us cool, Thank you Reliable😁🤗👏

Terrible terrible company!!! Do yourself a favor and do not waste your time. This is the most unreliable and unprofessional company I have ever dealt with. When I asked for someone to come out to fix AC they said they would be coming that day but couldn’t give me a time. DID NOT SHOW UP. Then they actually came two days later still could not give me a time but the technician said it was frozen when it actually needed a new motor. BROKE AGAIN two hours later. Then they showed up again two days later still no appointment time and he said oh it needs a new motor like we had told them multiple times and Juan said he would be back at 8:30 am the next morning. DID NOT SHOW UP AGAIN. Had to call at 10:30am receptionist said that Juan would be calling us shortly and DID NOT CALL. Called again at 1pm and she said that she didn’t have an appointment for us and he was busy with other customers when he was supposed to be at our house first thing in the morning. Finally got a call at 1:30 from Juan saying he would show up at 3pm and get it all squared away. We were fine with that since it’s the middle of summer and needed the ac and would leave it at that. Once AGAIN DID NOT SHOW UP. The receptionist hung up the phone on me and was extremely rude. After 7 days they have still left us with no AC and can’t even call to tell us they weren’t showing up. PLEASE DONT WASTE YOUR TIME WITH A TERRIBLE COMPANY!

BECAREFUL!!! THEY INSTALL USE EQUIPMENT. NOT NEW. INSTEAD ELECTRIC FUSES THEY PUT WATER PIPE

A/C went out Wednesday night around 7 pm. Called Saratoga Thursday morning about it being under warranty around 9 am. They called "Reliable" Heating & Cooling and then they said they'd be here soon. After numerous calls and them saying "we're on our way" and "we're almost there" they didn't show up until after 5 pm. Then they said they had to get parts and would be back between 9-10 am. After now calling and going to Saratoga they finally showed up at 12:30. They worked for a while and needed another part and left saying they'd be back in about an hour. About two and a half hours later they finally got the part and started fixing it. Shortly after they left we went outside to look at the AC unit to find that they had trampled and removed one of our bushes near the AC unit and then didn't say anything to us. These people are completely unreliable and should rename their business. Do NOT hire them. You will be sorely disappointed. The guy who came here the most was very nice though. The company is terrible though. I'm not surprised they work with Saratoga because they're terrible too.

Update: my AC is back out. It didn't even work for 12 hours after they "fixed" it.

Very professional