Plumbing reviews in El Paso, Texas

The word on the streets is Dan's the man! Dan really helped me out finding what I needed. Thank you sir perfect place for plumbing needs.

Guys very rude .they only help (Cash people) cant answer questions.

Salesperson was very helpful and knowledgeable about the products he sells. A little pricey but the service is top notch.

Good customer service! awesome place

Terrible. The guy basically said that he did not have the part. OK, so how can I acquire this part? Online? Sure. Any particular part number? No. He tells me to take a picture of it and send it into the Delta Company and maybe they will replace it for free. The other guy pipes in, or you can just buy a whole new faucet. They need to look up the word "customer service." They did not want my business and had no wish to help me. So, they go on my BOYCOTT list. Boycott Ferguson plumbing!!

Sold me defective electric heater. Would not take it back within 30days. Kept giving me faulty replacement heaters (two of them, I'm convinced they knew they were bad!) until I got disgusted. Then it was to late for a refund/credit. You'd think they'd want to keep a happy customer for only $45 bucks. Guess not!!!
Be careful & read their policies!!! It's not like HD & Lowes!!

Mike aka (5 minute Mike) took 5 minutes maybe less to fix my plumbing problem! Lowe's I love you but your fired as far as plumbing. Ferguson's has all the special order parts DONT WASTE YOUR TIME AT LOWE'S FOR SMALL PARTS! Thank you Mike! Will be coming here for plumbing here on out!

Had a great experience 2/20/2020 with David and Mike. They were very helpful and got me on my way quickly. Props for the good customer service which is becoming harder to find. Thanks again for helping me get those laundry line valves!

We are in the process of renovating our house, and we went into Ferguson Plumbing Supplies to shop for three bathtubs. Over one hour later, we left empty-handed, and not because we did not try.

Upon arriving, the receptionist welcomed us, friendly enough. I told her that we were there to look at bathtubs for three bathrooms.

I asked her for information on one free standing soaker/bathtub, and two alcove bathtubs. I gave her the sizes, and she went to her computer, and started looking for what I thought were the specs on my request.

After about 15 minutes, nada! She continued to type, so I figured that she was compiling information on bathtubs.

I continued to take photos, many photos, while we waited.

We continued to wait, and then she directed me to a showroom consultant. He was friendly, and a very fast talker.

He proceeded to tell me that he would want to schedule an hour or more, with me and my contractor, to discuss our renovation.

I had already told him that we had purchased all fixtures, sinks, etc. ALL we needed were 3 bathtubs! Geez!

He berated me and quizzed me as to whether I knew if I purchased all the necessary components to the faucets, toilets, sinks.

I asked him for the specification sheets on the bathtubs that I had looked at. He refused, ignored me, and we left without any information, and frustrated!

Had a very bad customer experience. Was called a liar in front of a couple of employees and even the managers little kid.

The guy that helped me originally was great very nice and helpful.

When I went back with an issue is when the original sales guy was no longer there and the guy in charge, let me have it.

Think I'll stick to ordering off the internet or driving to the eastside.

When I saw that they have almost a 4.8 star rating I was shocked. Then I noticed a pattern that I see quite a bit. For every poor 1-2 star rated review, that is generally very detailed and personalized. There will be a slew of very vague and general 5 star reviews.

The customer service is fantastic. I am accustomed to being ignored at the big box stores. However, when I called the customer service line with questions about my toilet the CSA asked me to please email photos so she could identify my exact toilet in order to be able to recommend the correct replacement parts. I’m deducting one star from this review because I ended up making 4 calls to customer service, and ended up at two wrong locations before leaving with the proper part. Though the telephone CSAs were very nice, they are not completely clear on where inventory is located. Even so, when I was in my local store, the associates helped me find just what I needed. And I didn’t have to drive an hour round trip to the other side of town for this non-standard part!

Very disappointed, store manager ( Daniel) provided terrible customer service and awful attitude, seemed like hates working there. You’re supposed to help customers and provide good customer service, not making them wait two hours for material that your store shows to have in stock and that all you need to do is take it out of the box, I’m sure that doesn’t take two hours.
Attitude is the key to gain or loose customers.
Remember you’re a customer service employee!!

I want to let you know Andrew helped me out on delivering my water heater on time like he said he would. I want to thank him for all his hard work when I go to the store. He helps me all the time.

Always had good customer service there guys are very knowledgeable. I can call and have something set up as soon as I pull up and they’re ready to load it up in my pick up always have something cold to drink and always have popcorn my favorite thank you guys.

Very good service at this location. They've helped me out more than once. Very knowledgeable staff. Their expertise is second to none. Keep up the good work 👍🏻👍🏻👍🏻👍🏻👍🏻

These guys are what make Ferguson Fantastic! Very knowledgeable crew, always willing to go above and beyond to help you out. Just great experience, would definitely recommend them to anyone for Plumbing, HVAC or even appliance issues at your home.

a very special, thank you to all the staff customer service is the best thank you Freddie.
Check out the filtration system.I'm amazed of the items they have.🌹

They have some specailty plumbing tools you cant find in the big box stores. They have plenty of plumbing supplies.

We needed the ceiling lights replaced. We had called a few electrician with no replie. We found that Innovative Trades, LLC was near the northeast. Called and received an appointment. I was sent a notice informing me of the appointment. Also, a picture of the electrician that will do the work and the time they would show. Electrician showed up at the right time and started to work removing the old light fixtures and replacing them with the new ones. The job was done to our satisfaction. The co-owner and crew was polite, professional. They took the time to explain the process and installation procedures. During the evening the microwave was used and the ceiling lights flickered. I repeated the the issue several times. Called Innovative Trades that night and left a message. I received a call the next morning. The co-owner and a co-worker showed up to check out the lights and discovered the LED bulbs were the problem. The all repair were completed in an outstanding manner. When you have electrical issues try Innovative Trades.

I had an excellent experience with Innovative Trades! Their team was professional, punctual, and highly skilled. They quickly diagnosed and fixed the electrical issue in my home, ensuring everything was up to code and safe.

On top of that, their customer service was exceptional—clear communication, transparent pricing, and a genuine effort to make sure I was satisfied with the job. I couldn’t have asked for a better experience.

If I could give this company a higher rating I 10000% would.
You get a text when your technician is on the way, along with a picture of who you’re expecting to arrive.
Chris R., Victor S., & Andrew E. came out to fix a few issues we were having & provided estimates that were also sent via email. Every time we’ve scheduled the technician has been great & been able to solve our issue. Definitely recommend them.