Reviews of local pros in El Paso, Texas

Jorge the sales rep was great! Unfortunately, I cannot say the same about the technician. They had to come to my house a second time to install a vent cover. I was told they were going to be home around 4:30 PM, but they got here an hour later. My son let them in and started to look for the vent in the garage, but didn't find it. He stepped away for 2 minutes to tell me that techs were here and to ask for the vent, but the technician said that he found it. This means they (the technician(s) )were in my garage searching for the vent without supervision and without permission. The technician installed the vent in less than 30 min. The problem is that he didn't tell me that they were done, they just left!
I was expecting a better services for the $9,100.00 I paid.

Great service, they installed my new HVAC last year and it went out this year, no fault of their own. They came out within a few days of me calling despite being booked and quickly got my unit up and running. Cold A/C worths it’s weight in gold in Ep summers. Thanks Gonzalez!

Gonzalez Mechanical did an excellent job installing my heating and cooling system. They were very courteous and professional, and very clean. When they were finished our house is so comfortable now. Great service and system!

Christopher helped us though a very stressful process. After having an AC installed by someone else, and having to remove it (which Christopher’s team did), the guys installed a new one. It works great. He’s been extremely responsive and communicative.

Well done!

I agree with the comment below about the company being shady. They are awesome when they are getting your money but when theres an issue with the unit they LIE and become casper. My unit messed up 7/14/23 and we sent pictures. Rachel said that she would send someone Saturday to fix it (was under warranty) just needed to pay labor under 200 i said ok. They came Saturday said that it wasn't only the conductor but the compressor went out and that they would have to order it because no one had it in town. Rachel said she would send portable units Monday due to high temp. The 2 units that they bought were the ones that have vent hose that goes to the windows that should have a vent to close the hose so cool air stays in and hot air out. I tried calling Rachael to advise her and she said that she was in a meeting and couldn't talk (those were her excuses either in a meetings or driving SERIOUSLY 21ST CENTURY BLUETOOTH) texted her that the portable units werent working and she had the guy trying to cover the hose with carboard and duct tape. SERIOUSLY. She said thry didnt have anything else. I asked her if the part will be here Friday and she said yes and it would be close $1000.00 for labor. She advised that the guys would be at my house between 9-10 on 7/20. I texted her a couple and times and no response then called her. I was ghosted on Friday and Saturday. I called the office numerous times. David/Chris stated that nothing was scheduled for service at my house. I asked to speak with management and they said no one was there and that the owners were out of town. I was heated as much as it was outside. I kept calling Rachel and the office no response from anyone. The guy that came to service my house last Saturday called me around 3 he said he was going to the house and see what he could do. He said he went to the part store and they were going to call him back. I texted him after 4 he said he probably wouldn't get an answer till Saturday. Blew up Rachel's phone Saturday no answer or text till 1030am and guess what her excuse is SHES OUT OF TOWN no signal. The vendor states they wont have the part for 3-4 weeks due to backorder. I have family from out of town, my daughter works at home, and a 2 year old grandson with asthma and my house is over 90. I am going to have to book an airbnb to be comfortable in this heat. I wouldn't recommend this company for any service whatsoever.

I'm considering posting their text/lies.

Holy Cow!!! I want to thank everyone at Gonzalez Heating and Cooling for making my A/C conversion such a great experience. All throughout the process everyone was very courteous, from the front desk to the electricians and installers. I would definitely recommend their service to anyone. Ask for Rachel Navarro, her jaw-dropping knowledge of their products will leave you at ease knowing that your're dealing with professionals. Also, thank you Roberto and Lino for being so punctual and for working so diligently. Congratulations on such a great team!

It was time. We made the switch to refrigerated air, and went ahead and got our furnace replaced with a new central heating unit. This system already feels amazing this summer. And I am looking forward to a cozy winter also. The team that installed our unit was prompt and did a great job. Awesome customer service and professionalism.

My son had his AC unit not functioning properly a few months ago. The air handler unit is up in the attic. The outside compressor would kick on, but it was not communicating with the inside unit. “Christian” came out to check and and just barely poked his head up through the attic trap door, heard some clicking noises, and then declared that the air handler had to be replaced at a cost of $5000, or they could do the entire system to include the outside unit for $8000. He did not even bother to check the unit itself. I told my son that seemed excessive and he should call another company. He did so, and that technician went up into the attic to physically check the unit. A new blower motor and a couple of relays later, everything was fixed for 800 bucks.

I used this company for routine spring maintenance about 3 years ago on my 2 units. The lazy tech did not bother to clean out the condensate pumps. He said it was not needed, just poured a bit of bleach down the tube into the reservoirs.

Service Technician Octavio was incredibly nice and professional. Our AC stopped working and we ended up having to wait for a part to be ordered before it could be fixed under warranty, our two year old son was not happy and we were miserable. Octavio brought us a small AC unit that we were able to put in his room until our central unit could be fixed. He went the extra mile and was super helpful. 10/10 recommend.

I have called Gonzales Heating and Cooling 3 times this month to handle 3 separate ac installs and each time they were on time, professional and so nice. They even traveled to our house in Ruidoso to install. Will be recommending them to anyone I know for future work needed!

This place is extremely shady. They are great to get their new system installed, but disappear after that. I called in late June to have a routine maintenance performed on it. I agreed to a date over 3 WEEKS LATER. Because their mornings are filled with new installs, their only appointment time is 3:30.

Their phone voicemail says they’re open until 4, which is a total lie. Try calling after 3:30, which I have done many times, and you are sent to voicemail.

This is the second time they have no showed and didn’t call to say they were late or to reschedule.

Do not even think about using these clowns. You will be sorry!

DO NOT USE THIS COMPANY! This company is on it when coming to install new units and take your money and then just like many other comments have mentioned, they GHOST you. My downstairs unit has had problems since install, the condensation pump has been changed a total of 3x, now I need a 4th change. I made numerous appointments last summer for the pump to be fixed and when I kept getting no-showed I gave up because it was already getting cold out. This summer I’ve made over 3 appointments and have been no-showed every time. I have taken days off of work to wait around all day for someone to show up on appointment days and they never do. I’ve texted, emailed, called, and used their website to get someone to my home- NOTHING! Without the condensation pump, the entire unit shuts down. Both my units are leaking and have rust and build up all inside of them, it’s ridiculous. Do not use them unless you want to be baking in your own home, have water damage and broken units!

I had called several heating and cooling services, and when Gonzales heating and cooling came, I knew then that they were the one the representative Christian Lazcano was very helpful, explained everything and answered all my questions when the crew arrived to install my heater and AC they were very professional and quick. Their work is second to none and the warranty was awesome. The unit itself the AC unit all summer. My bill was less than half to half of what my friends were paying for their AC bill so the AC that I was recommended was awesome. I would highly recommend Gonzales heating and cooling on a sidenote the AC that was installed was a two stage AC unit.

If I could give them zero stars I would. My mother and father-in-law who are both elderly. Had an HVAC system installed about 14 months ago in their home. They were advised that it came with a 10 year full warranty. After about a year, the AC system was only blowing out hot air so they contacted the company for them to come out and fix it under warranty. When they called, they were advised that they no longer worked on residential HVAC systems. That they would have to find another company to have the system looked at and fixed, with no assistance from this company. No reimbursement offered, even though the system was purchased with a full warranty, they would have to pay out-of-pocket on their own. If a company no longer provides a service but yet offered/provided a full warranty they responsible for any installs during that period. I have checked the website right before posting this review and its still lists that they provide installation of HVAC systems in residential homes. Company would not recommend this to anybody cause you will be swindled out of money and when an issue comes up, they wipe their hands of it.

Company installed 2 new units on my house. Process went pretty smooth. Good units at a good price. Installation went ok. Never came back to repair drywall that had to be cut. 2 years later had a unit that wasn't cooling. Called to make appointment and was told it would be three weeks before they could come. I felt this was a long time but wanted to have company who installed service the until. The day came and no one showed up. I waited weeks and took time off from work to be there. When called about it they saw the appointment but couldn't answer why the technician never showed. I waited 3 weeks! Called another company that came in a few days said that Gonzalez didn't solder a joint right. Cost me a thousand to have the coolant refilled. Never using Gonzalez again.

I’ve been a resident of El Paso for 15 plus years, and for every home I’ve lived in I had the pleasure of using Gonzalez heating and cooling. They provided a range of services whether it was simple maintenance or a complete system upgrade, I’ve never had a problem with their service. They always go above and beyond to ensure I was satisfied with their services. I would recommend using them for any job big or small, I love supporting local businesses, Gonzalez heating and cooling is as local as it gets. 🎉

We purchased two new refrigerated air units for our house in 2021. The conversations we had regarding the quote were for the brand Trane, but they installed two Champion units instead. Be very careful with this company.

We purchases a unit in 2019 no problems, October 2020 called for maintenance and unit not working. They said they were backed up for a month and to call someone else. We got someone the same day and it turn out Gonzalez never turned in the 10 year warranty for the unit. So that’s why they didn’t want to service us.

I had a different HVAC company come look at my A/C unit. They recommended work that wasn’t necessary. I called Omega for a 2nd opinion & they got me up & running in hours saving me money & discomfort to my family in this El Paso heat. I highly recommend this company.

Omega Air is professional, and they get the job done. Had a complicated issue with my unit and even the owner came to my house to ensure everything was working properly and gave me his personal number in case I had any issues. The price and warranty cannot be beaten and we are enjoying our unit! Thank you Omega Air 😎

Service was great very professional new thermostat installed and looks amazing