Reviews of local pros in El Paso, Texas

We have used Longhorn Maintenance for two separate repairs on our AC system over the years. They spotted our issues right away, gave us a reasonable quote, and had parts within a day. They are professional, courteous, and did the job quickly and effectively. I know we can count on them if we have issues again in the future. Would highly recommend!

We are very happy we decided to go with Longhorn after several other quotes. We installed a 3 ton mini split unit into our 3 car garage. We are very please with this unit we chose. It works great and cools very quickly. Our Sales Rep was nice and on time and very informative. The crew that installed the unit were on time and new exactly what they were doing. We had a small cosmetic issue which was addressed immediately. Great customer service. We will use Longhorn for all our A/C services in the future. We highly recommend Longhorn. Thanks again Ian.

I had an awesome experience with the Longhorn Company! Ian was great and straight to the point at all times. Our machine took a bit long but it’s understandable because of the covid-19 which makes deliveries slower and I’m sure with this heat the demand is pretty high. They were responsive every time I called, and did a great job at my house! Thank you!

Outstanding service. Ian and his crew from Longhorn Heating and Cooling, just finished installing my new Rheum refrigeration system. They did terrific and outstanding work, very professional in dealing with all details, they even went out of their way to find me a custom made vent. Customer oriented. I am very happy how everything turn out and that me and my family are enjoying the new refrigeration unit. Glad I chose Longhorn for the job.

Ian was very professional and knowledgeable about our ac units. He took the time to explain the current status of our unit and discussed options and solutions for repair. Longhorn Maintenance is a keeper for all of our cooling and heating needs. They are timely, professional, knowledgeable and affordable! We highly recommend owner Ian Hicks and his customer oriented team! Thank you! We appreciate you and the continued outstanding service you provide!

Ian is great, he is easy to get a hold of and explains everything he does well. I was so happy with his work on my mother's heating and cooling that we called him back to replace our unit. His work is of high quality and he is very professional. I recommend him highly.

We had great experience with this company to replace our existing non-functional A/C unit. By the end of the day, new unit was fully functional. We got great price, on time delivery, professional work from start to finish. They came back a few days later to re-check the system, ensuring everything is working fine. You may ask for Ian, who is friendly and available to answer any questions one may have. Great experience. We would strongly recommend them.

Absolutely outstanding experience. They completed a complicated install in just a few days, upgrading our HVAC with a top of the line system that performs excellently. Professional throughout. They arrived when they said they would and completed the job when they said they would. The owner even delivered a box of filters in a hard-to-find size so we would have supply for the year and know they were the right type for the system. I would absolutely recommend them to anyone, and have to family and friends.

A friend of the family referred us to Ian. He responded quickly to see if we could repair our leaking, 10-year-old entry level A/C that came with the house. He advised us to get a more efficient, higher quality model so we could save on the electric bill instead of dropping hundreds each year to patch up the old one. They were able to work with us on financing at a good rate. Ian and his installation team showed up on time and prepared. They used drop cloths to protect our floors and did a clean installation. His team was professional and courteous.

When I was looking for great quality work I came across Longhorn and just read all the great reviews. This is really what made me call them.

However I definitely appreciated Ian and his crew at the company who were super professional, prompt and just knowledgeable regarding what I was looking for. Ian really explained the whole process, what I would be getting and just the advantages of switching to refrigeration.

One of the best things about this company is that they are local. They finished the job within and in fact earlier than they had told me. At the end of each day, they clean the work area inside which was super important to me as I have 4 furry kids.

I look for quality work, honesty and no BS. I definitely recommend them. I like how involved Ian is, who’s father started the business. He gives you the quote quickly, as at the job site, and follows up with you after the job is complete.

Was referred to by friends and family to this locally family owned business. I would recommend longhorn maintenance heating and cooling to all who want to change their systems from swamp cooler to refrigerated air. When comparing all estimates given, longhorn was proven to be the most cost-effective to my family. They were very professional, kind, and definitely on time. Was missing a few registers after the job was completed but was delivered the day Ian Hicks told me they were coming back, which was just over the weekend. Went out of their way to make a very cool and happy customer. Thank you

Very professional work and high quality materials. They arrived on the day of the appointment and promised to finish the heater and AC installation by end of day. They completed the work a few hours ahead of schedule and cleared out all the old equipment we no longer needed. They replaced our old vents with newer ones and we can definitely feel a difference in the amount of airflow to every room! Everything about the installation process and equipment was clearly explained and they answered every question we had. Highly recommend them to anyone looking for heating and cooling installation needs for their home.

I lucked into this company by doing a Google search for AC repair over the summer when my unit broke down in the “peak of heat” we all love and hate here in El Paso. Longhorn Maintenance had a lot of great reviews so I gave them a call. Ian showed up right on time, was courteous, professional, knowledgeable and completely prepared for the work that needed to be done on both of the AC units at my house. To be honest, the units are old and I really thought they were going to need to be replaced which I was dreading because of the expense that would be involved BUT to my surprise, Ian brought them both back to life and they work great! PLUS, the repairs were reasonably priced! No wonder this company gets such great reviews! I have found my forever AC/heating maintenance company and they have gained a loyal customer for life. Thank you Longhorn Maintenance for your excellent, prompt, efficient and professional service! I highly recommend this company to all those reading this.

Looking for AC maintenance and this business popped up with lots of positive reviews so I decided to give them a call. Abraham arrived at 4:55 pm to service my two AC units! They close at 5 pm but he still came by to take care of the units. He was very nice, professional and didn't try to hurry through the job. I will definitely be using this company in the future. Located in Horizon City as well so nice to be able to support hometown business.

Ian and his crew were amazing! Within a week troubleshooting old heating system led to purchase of new heating unit. As much as we hated spending the $$ having my mom stay warm while dealing with cancer and chemo and having snow predicted made for an easy decisions for that purchase! From the bottom of our hearts, we thank you for going above and beyond to help keep us warm! I would 100% recommend this company without a doubt!!

Called this company based on reviews and did not disappoint. Ian answered the phone and asked me a few questions about what was going on with my system, then told me he would dispatch a tech within an hour.
The tech arrived well within the time that was said and performed various system checks and was able to fix the issue on the spot. He was friendly and courteous as well as knowledgeable.

Will definitely use this company again for servicing my system!

Had them come out on Dec 11th for an issue I had with my heater. They came out same day and proceeded to tell me that some insulation had fallen and that was causing my burning smell and my unit to cease working. 5 days later of them coming to check my unit, Saturday morning I noticed again the same burning smell. They are closed Saturday and Sunday so no worries I understand everyone has their schedule. I was pleased that Ian the owner called me promptly this morning at 8:03am to ask what the reason for my missed call was. Ian sent out the team right away to remedy the situation and was willing to work with my warranty that I have on my unit. My unit is fully functional as of now and Ian has provided me with clarity on what was performed and what warranty I have on the recently replaced parts. Thank you Ian & Team for your professionalism in resolving all of the issues in a timely manner. Longhorn has definitely earned my business and trust for future transactions. A+ Customer Service 👍🏼

Ian and his team took great care of an emergency problem I had with my AC unit. They were very professional, explained what was happening and fixed it promptly. I would definitely recommend this company to all my friends and will use them again if the need arises.

I recently had Longhorn Maintenance convert my house from Evaportive Coolers to refrigerated air. This was a tough decision due to the cost and the extent of the job. Ian and his team did a thorough assessment of the condition of my HVAC, and gave me the complete understanding and quote before I made a decision. I had three quotes, Longhorn M. was the only one that explained "in detail" the conversion process, equipment performance (Rheem), warranty advantage, and extent of duct work repair that was needed. His team was fast, professional and kept my house clean through the process. It was worth every penny.

The most professional HVAC company I've worked with. They provided me with a full diagnostics of my HVAC unit issues. Prior to calling them I had requested 3 service visits from other locally owned companies. After inspecting my unit, those competitors provided me with full unit replacement estimates, they said there was no other option. Longhorn's technicians said all I needed was a new capacitor and a properly wired motor; saving me over $5,452 in replacement costs. Their honesty and product knowledge has made me a loyal customer!

This company is awesome my old air conditioner gave out Ian and his crew came out and took care of business they replaced everything they are very professional and their work quality is excellent they had me up and running in no time and now my house is nice and cold thank you Ian and crew