HVAC reviews in Fort Worth, Texas

Excellent company to deal with from purchase several years a go and service check yesterday. Fairly priced and knowledgeable techs. Greg and Gilbert answered questions with knowledgeable information, well done gentlemen!

After a long battle with the pump of my mini split ductless air conditioner which was always malfunctioning, Greg and Alex came to the rescue with a new solution which seems to have done the trick. Turns out it was installed improperly (by another company) and the tiny pump inside was fighting against gravity to rid the unit of the condensation which would pool up and spill out of the unit itself because the pump couldn’t keep up with the high humidity here in recent Texas summers...! Greg and Alex ended up drilling a hole in the wall where the condensation could drip out bypassing the pump itself. I’m grateful to them for their courteous service, a reasonable price to fix it and I would recommend this company, and especially these two knowledgeable technicians to others who may have a mini split which not everyone knows how to install or to even work on! Thanks Greg and Alex!

Got here same day but charged me 294 bucks for a capacitor that sells for 25 bucks on Amazon(I asked for the faulty part upon replacement). Plus the additional 89 dollar service call. It is late July in Texas but still....294 bucks for a 25 dollar part plus the service call? I didn't even call this company. They came in place of Raffertee AC. That's who I called. I understand pooled resources and quick responses but jeez.....

Greg & Alex very professional, friendly and courteous. Great technicians - explained services performed and future maintenance to be done.

Erick was prompt and communicated very well, from his arrival time to his service details. Appreciate that so much!

I am happy to give Modern Air Services a top rating. Eric Diaz is a knowledgeable and professional technician. I have used Modern Air numerous times for service with good results

Excellent service. Arrived early. Gave details of service prior to work being performed. Final price same as quote. No surprises. No mess.

Modern Air Services in Fort Worth, Texas, deserves a 5-star review. With over 40 years of experience, they are a trusted HVAC provider. Their honesty, fair pricing, and reliability set them apart. Owner Mike's dedication and expertise make him an invaluable asset to the company. From start to finish, their team delivered exceptional service, ensuring transparency and no hidden costs. I highly recommend Modern Air Services for their outstanding HVAC solutions.

I was so excited to work with Modern Air because they helped me with my air condition problem years ago. When air condition went out I calle Modern Air formally Ratterre Air. I was told that I needed to give them two payments one for the unit and labor; the other check Moden Air was supposed to hold (2 or 3 months) until I received the rebate from Oncor. The the day the job was scheduled I gave the worker the two checks we agreed upon. Modern Air worker then went straight to the bank with both checks and attempted to cash BOTH CHECKS. I called and Lucia told me that it was a mistake on their part. I was contacted by Modern Air informing that I need to schedule a final inspection. I did as asked; we scheduled an apt with a (4) hour window. The tech came 1 hour AFTER the apt window time. I scheduled a 2nd apt and the tech DID NOT EVEN SHOW-UP. When I called to speak to the office MGR Lucia, she was defending the company by saying that they are busy and the tech on the first apt wasn’t allowed to come in and do the inspection. After an hour late I fell asleep with my dogs. The tech was 1 hour late! NO CALL NOTHING! The 2nd FINAL INSPECTION. NO CALL NO SHOW! And the Office Mgr. has an attitude when I called to bring this to her attention. I WAS in love with this company! BUT NOW ITS CLEAR TO ME THAT MODERN AIR DOESNT CARE ABOUT ITS CUSTOMERS, AND ITS NOT IMPORTANT TO MAKE THEIR APTS I A TIMELY FASHION. The office mgr LUCIA, wanted to argue with me about her company failing to arrive and complete two SCHEDULED final inspection apts. I PAID MODERN AIR/RATTERREE AIR FOR AN AIR CONDITION UNIT AND THEY ARE REFUSING TO COMPLETE MY FINAL INSPECTION! I was floored at the UNPROFESSIONAL BEHAVIOR, and DISRESPECT FOR MY TIME AND MONEY SPENT WITH THEM! PLEASE BEWARE! THIS IS HOW COMPANIES HANDLE THEIR BUSINESS IN 2024. I PAID THE MONEY BUT THE COMPANY OFFICE MGR LUCIA DOESNT FEEL I DESERVE THE APPROPRIATE MATAINENCESERVICES THAT FOLLOW

Amazing service! Had a control board fail on a furnace and they were available to come out same day over the weekend. Communicated well and were well within the 1hr window provided for the appt. Their customer service has already given me the confidence as a long term customer. The tech was courteous and offered many solutions none of which were pressured sales pitches.

We have been using this company since 1987. Never had an issue they couldn’t fix. The employees of this company are fantastic. Would recommend them to everyone.

They came out for a regular service call in May 2022, but didn’t complete the job as they said they needed to get filters and belts. 2 weeks pass and they call to collect the bill at which time I state that they hadn’t finished the job yet. The manager Julie was very rude and pushy saying I could pay now which I reiterated the work was not complete and they hadn’t returned in 2 weeks so far to finish the work. Another 2 weeks go by and I had to call multiple times to get them to come out and finish the work. So for a basic service check up it took over 4 weeks to complete the work which is normally done in 1-2 hours max.

Awful customer service and communication from this company. It was like pulling teeth to get them to finish the original work. I would not recommend them.

So, our office building is serviced by Ratterree- as that is who the landlord uses. I can say that I am THOROUGHLY impressed with the service Mike & his guys give. We had a few problems with our system due to its age and Mike was on top of it every time with excellent communications. While I should have written this review sooner commending him, todays random call just to check on us personally by Mike made me think this was the time to let everyone know what a great job they do.

If you need a company that won't leave you hanging, I suggest you call Mike and his team.

Greg just serviced our two heaters for the winter. I asked about installing a damper in our master BR. He spent time tracing our ductwork & informed me a damper was already installed & showed me how to use it. He also helped with several issues that were not part of the discounted winter service. I ask if he had always worked for Modern Air and learned he had worked at a big service provider but the focus was on the numbers. He wanted to help people so joined Modern Air. Thank you Greg. You always do a great job and I appreciate it!

I have used these guys for years to maintain our ac, or for unexpected repairs and they promptly respond. The office staff has always been polite and responsive. When a repair was needed the technician (Erick) diagnosed the problem and fixed it at a fair cost. I highly recommend them for repairs and service.

Excellent work and fair pricing from the technicians. They came out and did everything they could do to avoid having to add more to the current issue. They even replaced the thermostat that was fried due to my mistake of incorrectly wiring it causing all of the issues in the first place. I found them on the Good Contractor's List and would HIGHLY RECOMMEND this company for any HVAC needs.

Amazing people! Very honest! Highly recommend

Found a problem in drain pipe when doing maintenance service. Fixed the next day. Very timely work. Erick is top flight and has always been so for the past 20 years.

Erik was on time with same day service - found the issue immediately and fixed at a very fair price!!

We had an issue with our home’s HVAC system over the weekend and Modern Air’s team called immediately and had a tech out to analyze the situation on Monday. Ended up being an issue with thermostat and they helped us submit the device for warranty claim to save us on the replacement. Highly recommend their services!

I appreciate the the service that Greg and Alexis performed on my A/C very professional thank you.