Home Services reviews in Garland, Texas

From the estimate, to packing and moving, to delivery, every employee I had contact with was professional, knowledgeable, and courteous. They treated my belongings with great care. Would definitely use these folks again. Not one complaint.

Ward North American recently took care out our move out of state. We have moved multiple times in the past and without a doubt these guys were the BEST! Beginning with Jim, our sales rep, to Scarlett, our service rep, to our driver, Dax, and his crew ...everyone was fantastic. Our moving crew cared for our items as if they were their own. The packers and loaders/unloaders were courteous, professional and did such a great job. If you are planning a move, be sure to call them, you will be glad you did. I would give them 10 stars if I could, because with Ward North American, Dax and his crew you will definitely get 10 star service!

After picking up my items, they waited for two weeks before even packing to deliver them. Once delivered, all of my items were present and there were some additional items that were not mine as well. They didn't deliver inside of the window as promised, and the crew was unprofessional when loading and unloading my items and lost my key I let them use to get into and out of my apartment building. I still ended up getting all of my furniture and belongings for a reasonable price, just much later than I was originally told I would and by a crew that did not seem to respect my time or belongings that were labeled "fragile."

I would give them 3.5 stars. I engaged North American based on my relocation experience in 2017. I had a great experience back then. Unfortunately, I was disappointed this time: 1) did not meet the delivery window and 2) several damages to my household goods/furniture (e.g., floor lamp was broken, back panel of the armoire was broken, head board legs were broken, etc.). The driver who delivered the household goods to my new residence noticed the damages, he glued the head board so that I could have a bed to sleep on.
However, I did have a good move coordinator who helped me through the end-to-end process and an efficient claim team.

I had high hopes for this mover however they're horrible. Lack of integrity in communication, lack of integrity on change orders and lack of integrity on resolutions to issues. Robyn Jackson was our point of contact for Ward. I had to pay $800 extra due to her not including crating for something on their list that she missed in her estimate. Along with other lies and misses I would recommend not using her. If you're looking for a mover I would recommend anyone else. Unless you want to pay for services that weren't provided and have to fight for the refund you should use anyone else. If anyone else had the same experience let me know and we can team up on litigation.

I chose North American because of Kris A. Came to my house to give me an accurate estimate for cost to move across the country. He was also responsive to changes I made to the inventory.

Although there was breakage to some of my furniture with tight packing, the company was responsive and hopefully it will be settled soon.
The gentlemen who unloaded the truck worked very hard and were successful getting some large pieces up some tricky steps!

From start to finish, great experience! Moving is awful, but they answered every question, returned every call and were very flexible. Robyn,Scarlet from office were great! Truck crew & Driver so nice, unpacking crew great too. Thanks for great service!

We made a cross country move and Ward North America provided outstanding service beginning with our sales person (Jim Swan), inside person (Scarlett Mayberry) and drivers on the loading end (Texas) as well as the team who delivered (Illinois). We also used the storage facility for two months. EVERYONE was professional, efficient and courteous. The whole process was easy and flawless, and less expensive than other moving options we looked into. I highly recommend Ward North America!

Armando and his crew were AMAZING! This is our first move out of state and is was so stress free with these guys!! Packed us up and unpacked us! Absolutely no damage to anything!! If we do move again we will use these guys!! Very professional and super friendly guys!! From working with the office to the movers we received excellent service!!

I was more than satisfied with the service I received from Ward North American - Garland.
When the movers arrived, conditions were less than favorable, as there was already another van line unloading at the address. But Kelley immediately began unloading. The space he was allotted was small but he did an excellent job of utilizing what was there. Again, Kelley was great. He knows his business and it shows.

This was a wonderful company to work with. They were cautious with our furniture, and the move went very well. We traveled from Texas to South Carolina. The team on both ends of the move were cordial and polite and efficient.

Very responsive on initial inquiry. Very professional service throughout the moving experience. I highly recommend Ward’s.

Roger Suarez and his HARDWORKING team made our move such a great experience. Moving is never easy and can be dreadful but Roger and his entire team provided us with the absolute best customer service, very personable and friendly every day. They took such great care of our belongings but also work efficiently. We will ALWAYS recommend Roger and his team to family and friends! Make sure to specially request Roger Suarez for your next move. Trust me, you WON’T regret it!!

I had the worst experience using Ward North American. They arrived completely unprepared to pack up pictures and other specific items even though it was discussed beforehand and listed in the contract. That was nothing compared to the experience I had receiving my belongings though. I had been told that I only needed to let them know a few days ahead of time when I would like my belongings to arrive. So when I gave them a week’s notice and was sent a contract, I expected my things to arrive on the date that I requested. However, they had worded the contract to be able to deliver items at any point within over a week’s timeframe and were unwilling to work with me to have items delivered when I requested or could even be home to receive. I had to stay in my new home without any of my belongings for over a week. They also scheduled the move on a day that I could not take off, and therefore I had to ask someone to come to my house to let them in. I payed around 11,000 dollars and could not even be home to facilitate my move since they were unwilling to let me choose my own move in date. As if that wasn’t bad enough, they lost parts, put together beds incorrectly, broke hardware off of one dresser, broke a drawer off of another dresser, and broke one of my lamps. If I could give this company negative stars, I would. Beware if you are looking for a moving company. Stay far away from Ward North American!

Everyone we worked with and spoke to was very professional. There was great communication from start to finish. The movers and driver worked very efficiently to get us loaded and unloaded. Highly recommend for your next move!!

My packing and unloading was amazing. Im still unpacking, however, thank you Maria, no glassware or precious items were broken so far! Thank you Franky and Alma for a great delivery! There was a mishap with two pieces but I was informed and will call insurance next week. Last but not least, thank you Scarlett for keeping me updated about the delivery date.

I would like to commend the exceptional customer service and the remarkable responsiveness of the coordinators, making me inclined to give a 5-star rating. However, I feel compelled to share my overall experience with the delivery service, which unfortunately was not as positive. One of the significant challenges I encountered was the loss of a considerable number of items during the move. Despite my efforts to seek assistance, the company has been unyielding in replacing the lost items. Their assertion that all boxes were delivered, coupled with a warehouse check that yielded no results for my missing belongings, has left me in a state of frustration.
This situation has been particularly disheartening, given the trust I placed in the assurance that all items were included in the delivered boxes. Looking back, I now recognize the importance of meticulously counting every box on moving day and capturing images of items before packing as crucial evidence. Unfortunately, I overlooked these steps, assuming this unfortunate scenario would not happen to me, having never experienced missing items during a move before.
Despite this setback, I must acknowledge the moving coordinator (Cassandra) and customer service for their exceptional performance. They have consistently demonstrated responsiveness and courtesy throughout the process. My sincere hope is that others will not encounter a similar ordeal, and I strongly advocate for the practice of diligently COUNTING EVERY BOX on moving day and documenting items for evidence.
While I've seen a similar recommendation in a prior review, I want to emphasize its importance.
It's disheartening and frustrating to realize that, despite personally witnessing the careful packing of my items into the boxes, they are now missing. Unfortunately, I lack concrete evidence to prove the absence of specific items like my kids graduation picture, documents, kitchen items,etc. It highlights the difficulty of relying on trust in expecting these items to be in the delivered boxes. Nevertheless, taking a positive perspective, this experience has taught me a valuable lesson that will inform my approach to future moves. I maintain my confidence that my lost items are somewhere out there, and I hold hope that, if found by someone, they will be returned to me one day. In summary, my experience has been a mix of exceptional service from coordinator and customer service but significant challenges with the delivery and packing service.

My Ward team embarked my family and home from Texas to Michigan. It could not have gone smoother - even with multiple delays on my part to reschedule my actual move date.
You cannot go wrong with these guys.

The whole experience with Ward was great and relieved many of the stresses that come with moving and relocating. Jennifer did a great job with the coordination. Jeff was awesome and very attentive with the packing and loading. He also did a great job delivering our stuff safely and in a timely manner. I would highly recommend Ward as I will use them again in my next relocation.

I had a great experience with Ward North American movers, from the initial contact, through the pre move contacts, and finally moving day packing and unloading. All really nice, helpful people.
Would highly recommend using their services.

Our daughter’s grandmother had recently passed away. We needed to find a way to get some furniture to our daughter that was her grandmother’s.
I checked other companies as well and Ward NA was the best price, but most of all, they were extremely responsive, took time to make sure they understood my needs, and followed up to make sure all was in order. The movers were right on time, for both ends of the move. The movers were so nice, very professional, and so careful with everything. I highly recommend these folks and will use them again and again with any future moves!