Constraction reviews in Houston, Texas

Fans were did not have proper filters. Window was not fully secured. The company that I had come in after them installed more fans with the appropriate filters. They replaced the board over the window, attached it with screws and called around the board to fully seal the opening. I do not recommend this company. They are ambulance chasers.

Our home was hit by a Tornado on Dec.28th 2024 . That day they had people at house starting work on our home , they are honest , caring and dependable . They made the whole process of super easy and turned my house back into a home. We cant thank them enough.

The drying out & tearing down part of the project went well, but I encountered many problems with. the crew that did the sheetrock, painting & floors. I found them arrogant & untrustworthy.. I had to spend a lot of time & energy to get things done right, which made the process much more stressful
than it needed to be. I would never use that crew again.

The work done was excellent quality, albeit a little slow and somewhat disorganized during the process. I was very satisfied with the final product.

Nicoli was a great person to work with, he helped me during a tough time. I highly recommend asking for him.

My insurance company contracted with Blackmon for repairs to my home. My experience was subpar. The initial project manager was slow to respond and required numerous follow ups to get any further information. Blackmon Mooring was very responsive and timely in communications regarding any type of payments, but required constant follow up to get any real work done. Blackmon Mooring outsources jobs to individual contractors — once the ball finally got rolling, repairs were completed in a timely manner.

There was no follow up by Blackmon after the job was complete until months later to retrieve payment. At that point, I assumed the insurance company paid the balance directly. I was called more times in a single week to get payment than I was during the entire project. I was asked to sign a blank form that stated a final walkthrough had been completed, which had not been completed. The company immediately scheduled a walk through and addressed my ongoing concerns. I filled out the requested documents and paid the remaining invoice online within 24 hours. They reached out AGAIN asking if I was able to review the final invoice and get it paid without even looking into my accounts. After confirming it was paid, communications ceased. Funny enough, the final invoice spelled my name incorrectly along with several other communications. Not major but the attention to detail was completing lacking with this company. I would not recommend.

Nicholi Gomez is the best in customer satisfaction and giving the best deals. He does whatever it takes to help you out. Reach out to him if you need any help

Nicholi very nice and knowledgeable young man. When you come to a new state and you have great customer service, it makes you feel like someone cares

Nico Gomez was such a huge help in a time we didn’t know where to turn. We appreciate the help and the professionalism. The best!

Blackman Moore associates are great. However I am leaving this rating because they use contractors who show up and do not only not bring the necessary tools to get the job done but then utilize my personal things to get their job done.
Second they DO NOT clean up after themselves and leave the biggest messes and do not utilize plastic covers to cover any of the customers personal belongings which causes damage to things.
Third Blackman Moore cannot seem to figure out their own quotes which has caused them to underbid a job and then they tell me that I have to get things that DO NOT meet the same condition as when they tore my home up. I had to go and not look twice but 3 times to find materials that are less than one third of the total allotted check that has already been given to them. And then have the audacity to come to my home and tell me they need more money.
In conclusion all I have to say is they need to get right and stop underbidding projects and then complaining to the home owners about it and get ahold of the insurance who has already told them to contact them (Insurance) if there are any issues. Be watchful is all I can say and I am gonna be contacting insurance and letting them know.

The service was great. From scheduling the pick up to the delivery. The gentlemen who delivered my mother’s furniture were polite, professional, and efficient. The furniture was in the same condition delivered as it was when it was picked up. It was wrapped very well. Would definitely use their service again.

After a fire in our home, Mike Luttrell and the Blackmon Mooring team were incredible. Mike responded quickly, assessed the damage, and guided us through the entire restoration process. His team worked efficiently, cleaning up debris, removing smoke damage, and rebuilding with great attention to detail. Their professionalism and dedication made a difficult time so much easier. We are beyond grateful for their hard work.

We were well satisfied with the service provided by Blackmon Mooring & BMS CAT, our furniture was returned to us as left us and they unpacked everything. The people were very nice, polite, and did it very quickly. Appreciated their help, thank them for us.

I wish I could say great things about the service I received, unfortunately, it wasn't as far as workmanship of the mitigation crew.
I gave 2 stars because I appreciate the mgrs and water crew coming by, but they were let go from the following experiences:

On Sunday night, there was a crack to the main valve from my bathroom which leaked directly down to my kitchen. I put in a claim with expectations that I will get a call back in the morning. To my surprise, my insurance co which is military and family focused co, contacted me and assigned mitigation job to BMS. I was contacted within a few minutes by a prj mgr covering down out of this area, and advised that they needed to be tackled right away because mold could start forming after 8hrs.
(To my knowledge and my partner's research, it was actually 24hrs but I would assume they are the subject matter expert so I agreed to them coming).
July 6, 2020, 1.30-2.00am, we met the prj mgr and walked through the areas impacted. He has explained all that is required to my partner as I continued work. We had good conversations. The crew was here until maybe 4am, I fell asleep around 3am. The two man crew didn't appear very experienced, the old gentleman was doing all the work the young gentleman acted like he didn't want to be here, but hey, if they will do what they said they would, who cares. To my surprise, I woke up in the morning to find these holes to cover the entire ceiling of drywall impacted from the leak, not to mention the cut they made wasn't the area where the water was pouring down from. AND four other fans in high speed facing nowhere lol. This is just the kitchen. The laundry room, bedroom, bathroom, and my office is worse. They dumped so many fans on each area, even on top of wet carpets, that it tripped my electricity 3x.
I called the company, and they kept pushing me to the prj mgr who only covered down for the weekend. And he asked if the mgr who covers the area had not contacted me, and I confirmed yes, not to mention, the humidifier that is a size of a med fridge was placed somewhere that doesn't even make sense and trash can next to it to drain water at each location with NO water drained. So, that's that. Nobody contacted me Monday other than me sending photos of the poor service to the prj mgr who was here initially.
Tuesday comes, still nothing. General contractor has an appt to inspect what to repair.
To his surprise, mitigation isn't even done or begun. I left a msg to BMS they transferred me to the cover down prj mgr AGAIN even after I explained the situation. The prj mgr who doesn't have the know on this area contacts someone and informs me that they will be here. When were they going to tell me, just show up without notice? In a middle of inspection I asked the water dept team to pls wait and explained my dissatisfaction. We finish with inspections, then BMS comes in to assess the water damage. The crew, shook their head, then assess with their tool which beeps red all over my kitchen ceiling. "It's not over, I tell them, come see the laundry room". The crewman explained he believes they sent the wrong team over to do the job, and I agree.
However, what I don't appreciate & won't tolerate, is pushing blame and not taking accountability. Should they have owned up to the mistake and said, "Ms ____, we are sorry and let us make it up to you in this stressful time to do it right", I would have let them. But, they blamed my insurance co, which coincidentally called me in the middle of the blaming that insurance co has to give them a thumbs up to demo, take anything apart.
Let me tell you something - my insurance co doesn't take DAYS to get back to me; they may take an hr or two. It takes a touch of my fingers to message my insurance co. And my insurance rep denied this accusation to clarify that BMS had the approval to demo, repair what needed to be done. Why would the general contractor come to put new drywalls if they didn't think BMS completed mitigation? Therefore, I requested immediate removal of their equipment and services.

BMS CAT Houston demonstrated professionalism, compassion and integrity during our time of need. Michael L. explained the process and provided a team of people to assist with the dry out process. The team expeditiously removed all damaged items from our home and arrived promptly to every scheduled appointment.

The customer service is superb! The quality of work is outstanding! I will highly recommend their service to my family and friends.

As the owner - I lost everything today at Mr. Soy Sauce Restaurant, and I can’t express how grateful I am for the support I received from BMS CAT Restoration. Brenden Shannon was the first on the scene—he nearly beat the firefighters to the site! He stayed by my side the entire time, providing reassurance and guidance through an incredibly stressful situation.

Evan Kilgore, the project manager, was equally amazing. Together, they walked me through every step of the process, starting with securing the perimeter with fencing and clearing all debris. They even handle the full scope of work, including rebuilding if necessary.

BMS CAT is more than a restoration company—they are true partners during a crisis. Brenden and Evan made me feel at peace, knowing I wasn’t alone from the very first moment until the entire process is complete. Their professionalism, dedication, and compassion are unmatched.

It’s amazing they can rebuild the entire restaurant like the fire never happened!

Thank you, Brenden Shannon and Evan Kilgo, for being there when I needed it most.

The team was friendly, professional and efficient. We were impressed with the crew especially because they used the same people to pack and unpack our items. The team remembered where to place items. I would use them again and highly recommend this company.

I met Brendan Shannon from BMS CAT, and I have to say I was very impressed. Even though my house wasn’t actually on fire, he arrived incredibly fast after my neighbor mistook my brisket smoke for a fire. Brendan handled the situation with professionalism and respect, and he turned what could’ve been a stressful (and embarrassing) moment into a positive one. His professionalism was second to none. I highly recommend Brendan and BMS CAT!

Nico was professional, efficient, and knowledgeable. He explained each step clearly and ensured everything was completed to a high standard. His attention to detail and commitment to quality service made the entire process seamless. Highly recommend Nico and the Blackmon Mooring team. Thank you Nico!

I had an excellent experience with Blackmon Mooring recently on Remediation of my home. They responded with kindness, compassion and hard work. Thank you, to a wonderful business/organization. I appreciate you! Vel McCaslin