Home Services reviews in Houston, Texas

Just visited the SUNBEAM LOCATION in a box truck, pulled up and there was no courtesy just a "What's in the Box Truck" from a woman, we replied tree Limbs. The woman immediately said "we don't have room, you have to take it to a Landfill" and I'm assuming to make it seem like we wasn't being singled out she began to yell it down the line to the other vehicles behind us. As she walked back to the front of our vehicle she said and the Land fill is closed today. NOW, I said a 3 times "it is not full of tree limbs, it's only a few hand fulls. Not once did she have the decency or common courtesy to acknowledge what I said to say let me take a look. As we drove out there were 2 other trucks with limbs on them behind us. (way more than what we had, as we were trying to be good citizens and do right) we made the block and watched the other 2 trucks with tree limbs be unloaded. So it wasn't full if they took 2 other trucks after us. I feel these workers should do their job, listen and not assume and lie.

The convenience be came a huge inconvenience.

Heavy Trash should be picked up on their designated days and areas.

***This is the reason why people do illegal dumping... Bottom Line....

These employee there was the rudest person I ever encountered in my life. He reached in my truck a grabbed my steering wheel and tried to instruct me on how to drive a truck and and I've probably been driving before he was born. Then he tried to instigate a fight. Before I could start unloading he started arguing with a man and his wife right beside me. Someone is going to get seriously hurt up there because of the level of unprofessional people they keep hiring. The 2nd time I came he told me to put my trash in the wrong bin, waited until I unloaded it, then told me to take it out and put it in the bin right beside. His mistake and he didn't even attempt to help correct it. He definitely should be fired. He worked at Sunbeam location Thursday August 16,2024. My first dump was 11am my 2nd was at 4pm he was there both times. He definitely should by fire because he's going to get serious hurt or worse. He's going to get the city sued. Where do they find these people and what is the hiring and training process?

Awsome option! The staff is Awsome! No clue how they have the patients to deal with the intitaled that show up!
Understand the FREE service can have a line and they have a system to what goes where but also understand they can only take so much each day!! Friendly and always try to deal with the crazy work but sooooo need a raise when the heat is in effect!!!

The folks here are ALWAYS helpful. Great customer service...which is so rare these days.

They do not close at 7pm, 6pm or 5pm.

They close when they want to. Im here at 4:45pm.
Gate is CLOSED.

WE PAY FOR TRASH SERVICE IN CITY PARK YOUR TRUCK DRIVERS HAVE LEFT OUR TRASH SITTING AT THE CURB MULTIPLE TIMES OVER AND OVER PAYING FOR SERVICE THAT ISNT PROVIDED PROPERLY LAST FRIDAY MORNING I WENT OUTSIDE MY HOME ON NEW URBAN WAY AND YOUR DRIVER JUST LOOK AT MY TRASH AND BYPASSED IT NOTHING IN HIS WAY TRASH CAN SPACED APART TO GRAB BUT I AM SICK AND TIRED OF THIS DAM SERVICE WE ALWAYS CALL AND WE GET LIED TO THAT SOMEONE IS GONNA PICK IT UP

No hassle anytime ive gone. Good people, never have to wait too long.

Great place to get rid of big trash in the city of houston with a utility bill, no charge!

I've repeatedly asked Waste Management what it would take to make our location compliant for pickup and have gotten radio silence. Instead of a response, all I have is trash piled up on our property. This passive aggressive nonsense is beyond unprofessional. I can't fix a problem if you won't tell me what an acceptable solution is or how I can demonstrate I fixed the problem. This has been ongoing since August 4th when their route manager first reached out. Since I have received such terrible customer support across the board, I'm leaving my review on all Waste Management sites, because this has just gotten beyond ridiculous.

You clearly don't want me as a customer, so just cancel my account and let me leave.

Note: I emailed WMCares, I filed a complaint with the BBB..still no motion or resolution. I will continue to post reviews as long as my issue remains unresolved.

Inconsistent pickup schedule! Why can't you provide consistent pickup on the scheduled day? It's going on 3 weeks now. Your customer service line is not working. It drops the call after a few seconds of dialing in. All of your services are breaking down with the delivery of average to below-average service delivery. SMH, pick up the garbage as you are contracted to do.

One star cause one guy was friendly, the dark dude.. The older bright gentleman was very short with conversation and quite, I thought I done something wrong. We don't haft to be friends but we can be friendly. # Customer service

horrible. Moved in over a month ago to new construction and still have not received a bin for trash collection. I was told by 311 to leave trash bags outside as they would be picked up - yet Solid Waste continues to drive past the bags (as recorded on camera) and states they don't pick up bags. Horrible continuous experience.

Threw away a couch. A guy that worked there helped me unload it. You have to have an ID with a houston address and a utility bill with the same address. It was quick and easy they were helpful and friendly. Thanks guys 😀

Going over 3 months with NO heavy trash service, keep calling 311 NO HELP! They say they made a ticket about my problem yet a few days later I will get a email saying the problem has been resolved, which is nothing but lies. LIES LIES LIES This is ridiculous. I wish I would have done more research on the trash collection services BEFORE I bought this house because I have always heard of the nightmares/issues about the Houston city services lol or should I say the lack there of? BUT REALLY GUYS MONTHS? If someone in the City purposely collected trash in their yards for over three months we would get fined. They tell you, “well you don’t pay for this service it’s free”. Which is them pretty much trying to tell me I have no reason to complain ,that is BS nothing is free we pay for everything in this city. I was told if I had any more problems I should call the mayor’s office. Wow, such help.

Came here 3 times. Tuesday afternoon before 5:30pm which is last vehicle but they close at 6pm, the bin for tree waste was full. Thursday morning i go again around 10am, they open at 9am. They were barely taking the tree waste bin. Guy tells me come later, we ask if later they will be here for sure, he says yeah later MAYBE. Came again that afternoon 4:30pm. Bin was full and the guy tells me drivers stop working at 4pm.They have no schedule, i guarantee you i will be here tomorrow morning and i will have to wait until they feel like bringing in a new bin. I understand it’s a free service but come on, we pay taxes for this. They don’t even take it every month from my house like they’re supposed to until they feel like it, then they wonder why people dump trash all over houston.

Great people at this spot, versus other locations, but hours of operation are off.. correct hours are Tuesday through Saturday 9 AM to 6 PM last car 5:30 PM

Albert did an incredible job at getting the door on the pod to slide open. Earlier, we were panicking because a metal filing cabinet inside the pod had shifted against the door and it was jammed shut. Thank you Albert, we really needed to get in there. It is time sensitive.

Albert is so professional and nice. ❤️

Chris, in Wichita, KS, did a great job picking up our empty Pod and delivering a full Pod. He was fast, accurate, and was pleasant to talk to. Great job Chris!

The Pods drivers were exceptional. I was totally impressed at the great job they did dropping and picking up the pod. The pick up driver MIKE had a challenge because a construction dumpster was very close and it looked like to was going to be impossible get the equipment to fit. He took his time and moved it the the side inch by inch. It was amazing to see. Great job! I highly recommend pods.

Albert made our POD drop off super easy and was super great to work with! Thank you Albert for all of your hard work!!