Home Services reviews in Houston, Texas

Both the guy who dropped off the pod in Kansas City and the person who dropped off and retrieved the pod in Galveston were very professional.

Friendly, ahead of schedule, polite and paid close attention to where he would leave the pod. Very satisfied with his service!

Kendall was excellent—punctual, professional, and efficient. He made sure everything was placed correctly and went above and beyond to ensure the POD arrived safely. Great service!

PODS was excellent during my out of state move. The drivers were professional and helpful when delivering and picking up the POD. It was a stress free experience.

Beware if you’re on a timeline to move. We scheduled our POD to be delivered yesterday 8/17. They gave us a delivery window from 4:30-7:30 pm. Guess who didn’t show up… and also didn’t call to tell us! PODS! After 30+ minutes on the phone, the corporate office found out that our POD that was to be delivered wasn’t empty AND their driver didn’t have any more hours. After failing to provide a time that would work for us to reschedule (due to our prebooked movers’ schedules), we cancelled. The best they could offer us was 10% off our transfer fee, but still no guarantee that our POD would be delivered on the new date. They also said we could pack our POD at the POD facility, but that would double the cost of our movers and we’d be out even MORE money. Simply not reliable. Best of luck if you use them.

Daequan was extremely helpful and informative. We had an issue with the size of a pod box and they Quan suggested a bigger size and even went to back to the warehouse to drop it off at the same day due to my time restraint made it extremely convenient and easier for me super friendly super nice highly recommend if you can use Daequan pacifically as your driver for sure

DQ was punctual, kind, and professional! The location I needed my pod placed was tricky but he was both patient and accommodating. Thanks again!

Thank you, Albert! We appreciate you helping us with our move and the great job!

Very poor communication and price gougers. I called same day to cancel my order within 10 minutes of placing the order for the container and they still sent the pod resulting in a charge to my card. There are plenty other moving container companies that do better work.

Kendall did an incredible job delivering and retrieving PODS! Will use again because of his skill and professionalism - thank you!

Albert did a fabulous job! Very courteous and professional. A pleasure to work with.
We had a hard time opening our pod but he took extra time to help us. We would not have gotten it open without his help! Thank you Albert!

Do not use them if you are selling your house. We got our pod in May. We asked them to pick up mid June by the end of July since our house sold they told us it would not be until August until they could get it, best part they charge you by the month so they are in no hurry to pick it up. Our deal almost fell through because of them. They will drop one off within 24 hrs but they take an average of 6 to 8 weeks to pick up. See the problem here if your selling. They will postpone pick up as long as they can to keep getting paid. I would call for help foreign call center who would try to call the warehouse to change the date they never picked up or responded to the customer service request . This company doesn't even have a Corp number to call . You Suck Pods

Short story: PODS is really unreliable on the TIMING of their deliveries. If using them, I’d suggest loading and unloading at the center directly.

Long story:
I moved here from Cincinnati over the weekend. That part of the move was already a problem because Pods cancelled my delivery the day of (in the afternoon) and I had to switch up my plan and bring my stuff to the center.

Here in Houston, the pod actually came on the day they said it would. However, they cancelled my pick-up day of. I live in an apartment complex and my complex requires that the pod be removed within 48 hours. I scheduled my pod to be removed in two days, but they cancelled it. They called me and said they could try to do it that evening or the next day.

Never received a follow-up call. I called the next day, and they said it was rescheduled for 3 days later. Received no notice about that. So now I’m on the line to see if they can squeeze me in earlier. The complex is annoyed and may tow, I’m annoyed.

Again, I’m general, If you’re using PODS, at least avoid the deliveries!

PODS successfully did the bare minimum one can ask from a moving company: they got our belongings from Boston to Houston in one piece.

The City Service drop off went fine, even though the driver arrived two hours early, before our moving help arrived, and before we were ready to start packing. Up to this point, everything went basically as advertised.

The delivery was a nightmare. On the scheduled morning, the website gave a time frame of 1:30pm-4:30pm. The driver called at 4:45pm saying he wouldn’t arrive for another hour. He finally arrived and lowered the Pod onto our driveway at 6pm, upon which we checked the locks and serial number only to find the pod now sitting in our driveway was not our pod. The driver looked at his docket and said that neither he nor the forklift driver had bothered to check the serial number, so they had in fact delivered someone else’s POD. After being on the phone with customer service for nearly an hour, we got the “market manager” on the phone. She promised to make it right and change our drop off day to the next day. We asked if it could be priority the next day since the mistake was PODS and not ours. She reassured us that the driver would be informed of the situation and our request.

3:20pm the next day, the POD driver called to say he was 20 minutes away to pick up our POD—pick up, as in, yet another driver was driving to our house with none of our belongings. I explained that we had not received our POD since the wrong one was delivered the day before. When we asked if he had heard from the market manager we spoke to, he told us the person we were describing did not exist. After calling back and forth between customer service and our driver, our POD (and actually our POD this time) finally arrived around 5pm.

We had no idea where our belongings were or if they had been delivered to another person, for 36 hours. On the day we were moving across the country, this added stress was the last thing we needed.

Yes, PODS delivered our stuff in one piece, but more than 24 hours late, and only after a string of mishaps, transferred calls, uninformed customer service representatives, and incompetent drivers. Do not trust this company.

If you use PODS, ask for Albert to deliver and pick up your pod!. He did an amazing job swapping a full pod with an empty one and was able to complete the transfer efficiently with out damaging anything when the Podzilla threw a chain on its drive. He should be given a substantial raise and should be teaching other PODS drivers! WELL DONE Albert!

Your company's customer service and communication are absolutely appalling. I scheduled weeks in advance with you, and then you didn't show up and didn't even bother to communicate with me. I was left waiting with movers I'd hired out of pocket for hours past the time slot you'd communicated to me. I had to call you myself to find out that you needed to reschedule for Monday, again, hours after I was supposed to have received my unit.

In addition to no-showing and not notifying me, the customer, that you couldn't make it, you didn't even tell the DRIVER who was picking the pod up! He called me asking what time I wanted the pod picked up, and was just as shocked as I was that it never showed up.

Imagine having such utter lack of consideration and respect not only for your customers' time, but your EMPLOYEES' time! Nobody should use this company if they value their time and money.

Albert was very skillful in maneuvering the truck and podzilla to recover our POD today. We presented a challenging driveway composition it for maximum loading efficiency and both the delivery driver and Albert did great. We appreciate the service!

This entire experience has been great! DQ finished it up today with the final pick up. I’ll definitely use PODS again. Very satisfied customer experience. 👌🏽🙏🏽

PODS delivered right on time and communicated outstanding. Kendall ensured i was able to open the POD door with professionalism.

Kendall saved the day!!! He went the extra mile to help us. Kendall is someone who many should take note from. This man was
being told to leave from his dispatcher and did not. Because of his efforts and dedication to helping the custome, I made sure the owner of my company knew how he went out of his way to help us and our 92 year old client remain on schedule to pack the pod and get her moved to Nevada. This move schedule would have never been possible without Kendall’s decision to not leave our job site and leave us and our client stranded when he was being asked to. Not only did Kendall stay when he was being told to leave, after he saw how limited we were with a spot to leave the pod, I expressed how much more
efficient it would be for us to have the pod facing the other way so the door was on the opposite side of how it was loaded on the truck. He took the extra time and made it look so effortlessly to turn the pod around before setting it where we needed it and how we needed it. Kendall you are truly what the business world needs more of. Your 17 years of customer service outshines so many!!! We could never thank you enough for your efforts to stay and help us today. You made your company shine and stand above the rest today. I hope your Company realizes and rewards your efforts because they truly have a gem working on their behalf. Be on the look out from an additional review from my boss as well. Thank you for everything Kendall. We look forward to working with you again in the near future.

Working with PODS was a nightmare. I would recommend you consider other companies to save yourself time, money, and headache. Once you agree to work with pods, you’ll be subjected to their lack of accountability, inability to keep Shipping and delivery time frames time frames dates of service, And penalized for any expenses, you encourage due to their incompetence. I strongly recommend staying far away from this company.
Everything after the initial pod being dropped off at the location went wrong. My container was not picked up on the day or time I paid for. Nor was it delivered or pick up from my Final destination on the date I paid and scheduled for. Despite being told multiple lies from representatives on my day of delivery in regards to my drop off time, having to call out of work and pay Movers two days in a row pods took no accountability . Instead of them listening to the “recorded and monitored calls” They wanted me to further prove Through itemized receipts about the expenses, I incurred. However they refused to provide me with itemized breakdown that justified a $63 dollar refund on a $2000 move with issues from start to finish. I will tell everyone I know to stay away from this company.