Home Services reviews in Houston, Texas

If I could give 0 stars, I would. This was one of the worst experiences I’ve ever had with any company. I scheduled and paid for a POD storage unit a week in advance for Saturday at 12 PM. I even coordinated and paid over $100 for movers to help me load the boxes at that exact time.

Day of? The company pushed my delivery back to 4 PM — with zero regard for the movers I had scheduled. My movers couldn’t wait, so I had to scramble and pay again for new movers. Then at 4:05 PM, I find out that the POD wasn’t coming at all and had been rescheduled for two days later — without any notification.

When I called to ask what was going on, I was told the driver “just decided not to come.” Seriously? I had to be out of my house that night. No storage. No movers. No support. Just money down the drain and a ton of stress. They even had the nerve to try to charge me a cancellation fee.

This was a horrible, infuriating, completely unprofessional experience. Save yourself the chaos — never use this company.

PODS is definitely the only way to go, friendly employees, the cost was extremely affordable, care was taken to our driveway/property, & just the the process as a whole was spectacular, THANK YOU ALL.

PODS (South-belt Houston Location Team) are professional, prompt and courteous! Working with their team was a good experience. They will take care of you!

DQ understood I was frustrated with the delivery time but that was due to customer service when I ordered the pond. But his customer service was outstanding He asked questions and once he found out that I was a first time customer he explained everything thoroughly I was very pleased with his expertise and knowledge and his service was excellent,Give him a raise for great customer service❤️

I did a long distance move from IL to TX and would definitely look into other options if I had to do this all over again. I was advised to get a 16 and 8ft pod based on the questions the rep asked me regarding my current residence and belongings. However after loading the 16 and 8ft pod, I end up having to order another 8ft pod. If you have big/bulky/oversized furniture please save yourself the headache and additional money and just get the biggest container to store/ship your stuff. Also you get a 3 day grace period for final pickup based on your pod drop off date. My first pod was delivered on August 15th so I had until September 18th to have it picked up without being charged an additional month of rent. I was not told this by the rep who took my initial order but 3 reps later I find this information out. In regards to being able to change your dates, it’s not as simple as they make it seem. I had a pick up date of September 17th but wanted to change it for the 15th or 16th and was told I couldn’t. So why advertise you can change your dates when in actuality you won’t be able to. POD advertises having a 8, 12, & 16ft pod but apparently only a 8 & 16ft pod are used for moving or at least that’s what I was told by the rep. Overall my pod experience wasn’t all the way bad but it was definitely expensive

DQ delivered my POD on time and with such efficiency. Even as I stood outside and asked a million questions, he answered them with pleasure and made me feel so secure with this process. That meant a great deal to me and my family since this is my first time using this.

I had 3 POD's delivered and the service has been excellent on all them. The drivers have been very friendly and professional. Would recommend!

I had one of the worst experiences with PODS. They dropped off the wrong pod at my house and never told me. I had scheduled movers to unload the next day, and when they arrived, the correct pod wasn’t there. I had four movers waiting around for four hours at $20 an hour each—money completely wasted—while I waited for PODS to deliver the right unit.

To make matters worse, their resolution was terrible. They offered a poor solution that didn’t come close to covering the loss, and they refused to adjust or take real responsibility. The level of customer service was shocking—zero communication, no accountability, and no urgency to make things right.

If you’re considering PODS, be warned: mistakes are costly, and their customer service will not help you. Worst customer service ever.

DQ delivered my POD. I had misunderstood the way in which directions are detailed and so my POD would have been facing wrong direction once dropped. I shared the challenge of not changing the direction and so DQ took the extra time to rotate the pod and set it in the direction I needed. It was a more complicated process than I expected, yet DQ was patient and happy to make the change. Given this is my first POD experience I was grateful!

I opened my pod to move my items out and into my new place. I am highly disappointed, I will never use PODS to movers across country again. Several of my items are broken and we could barely get the POD open due to all the shifting. Definitely not worth the hassle or savings.

PODS is a FRAUD & THEIF!! They drafted my account twice > Nov 29th & Dec 9th after the POD was already picked up and has given me the runaround about getting my money back. They keep saying 3 to 5 business days every time I call. They took no time taking the money out of my account, but having me wait a month before I can get it back, bull crap!!! This is a HORRIBLE company and their customer service SUCKS!!! I don't recommend!! Try someone else.

I ordered two pods for delivery and only one showed up. The second pod was not canceled until 8 PM on the day it was supposed to be delivered, leaving me completely stuck!! This lack of communication and reliability caused a huge inconvenience. If you need dependable service, I would not recommend this company.

Booking left a little to be desired. But the delivery was exceptional. Albert went above and beyond to help us get the POD placed where we needed it.

Great experience overall! The website was easy to use and great for making changes to my reservations. Customer service was very responsive changes. All the drivers were respectful of our property and made sure deliveries and pick ups went as smoothly as possible. When we had our PODS delivered to our new address, our driver listened to my questions and even reached out to another driver in the area to see if he could pick up the unit ahead of schedule after we got it empty. Thank you so much to Albert, Kendall and Aspen for your hard work and great customer service!!

The drop-off and pickup process for PODS is easy. The drivers do a great job of letting you know when they will arrive and keep you updated on placement of POD at your location.

Kendall was an excellent driver, utilizing well the small space he had to work with. He communicated instructions and ETA. He also displayed great customer service. Thank you

Had such a good experience with PODS. They communicated and were reliable. The drivers were so friendly and helpful. We only moved two hours away so I will definitely be using PODS again for any future moves! Would highly recommend using PODS!!

If I could give 0 stars I would. I did a move from TN to TX about 4-5 years ago with PODS and it went smoothly, no issues, and all was well. However, this time with scheduling another move, it has been a horrific train wreck. Multiple quotes were made and some quotes turned to orders without my approval. It caused a massive issue when I needed to change my move plans to a pod being delivered and then picked up and stored in a storage facility. The rep I spoke with, Fran, on Dec 11 at 932am had it all set up and I was to pay a total of $190 for the first month, delivery, and pickup, then I was to pay 97.30 for monthly storing- that was the quote. When I called back 5 days later to change the date, I found out that the quote was no longer on file due to the system canceling it. But the rep also told me that the quotes were good for 7 days, and I fought for 2 hours on this because they misquoted me. Essentially, Fran got reported, and then they were trying to fix my quote. I had multiple reps be rude to me, except for one named Jan Alan who actually tried to help me, and another one Ryan was extremely rude. Jan Alan said that they could get my quote down to what I was asking but id pay $111 per month for storage. Id get asked a question and then no answer, and eventually he transferred me to a manager, Abby employee #92059 , when I was transferred to her, they said it was nothing they could do and then all of a sudden the quote that Jan Alan was working on to keep me was no longer able to happen and they were going to charge me $170 per month to store and I told Abby that this was ridiculous. Fran messed up my quote in the system, and then PODS couldnt even honor what they told me. I have detailed notes of every conversation, and Abby was rude, did not let me speak, kept making me repeat the same answers, and would not budge on price on their issue. I told them to cancel all orders, and Abby assurred me 3 times that everything was canceled after i requested this about 4 times. I got a call today from Abby asking if I wanted to cancel an order that was on another account, when last night we went through them all and canceled them all. I am floored by the disorganization, the false quotes, the fact the system couldnt keep a quote for 5 days when their policy is 7 days, and then on top of that, the quote kept getting higher the more people I spoke with. The quotes do change, and based on nothing different in my plan. They lie, dont let me discuss my concerns, did not listen to my needs, and then kept putting new quotes in my account so that no other representative could follow what was happening. Terrible company, horrible customer service, and I honestly am so shocked and baffled they have such a terrible customer service, and they dont follow through with what they say. When I go on the company website and order a move, the website even quotes me for $111 per month, but somehow when I spoke with a manager it was an additional $60 per month to store it. Sickening..

Furthermore, I tried for 2-3 hours to try to get this resolved and no one could help me- not even management. Even when someone would ask me "can you explain to me what is going on?" and I would give them a run down and summary, they would cut me off in the middle of it and try to get me to stop talking. They do not listen, and honestly save the headache.

My quotes ranged from $190-$2043 in a matter of 2 days. Everyone was rude, condescending, and did not help in any capacity.

Albert, the man who delivered (my first POD of 2 that are scheduled for today) was really great. He was so fast and he did his job fantastically!

His friendly and positive attitude made our interaction very nice. Albert has stellar customer service skills.

Also the agents I spoke with on the phone several times were really nice, and they were helpful as well.

I’m not giving PODS the 5 star review… because there were issues with the entire experience this go round. The other times I’ve used PODS I had no problems. This time that was not the case.

I was able to get the pod ordered and delivered within a day. The driver, Jimmy Satterwhite was extremely competent and was able to navigate a very tight situation and place the pod perfectly in my driveway. He must’ve gotten out of his truck 15 times to make sure everything was aligned perfectly before pulling back into my driveway and was able to successfully get the pod placed. He was extremely friendly, patient and very conscientious. His enthusiasm for his job and providing great customer service was also very appreciated

Albert delivered our POD and went the extra mile to make sure he didn’t damage the big magnolia tree.
Tracy took our PODS order over the phone and was so helpful and relieved a lot of my stress of moving.