HVAC reviews in Houston, Texas

No complaints, have had them come out for warranty couple times and each time the crew is knowledgeable and professional, take care of the issue.

Our service technician was friendly, fast and professional. He LISTENED to what our concerns were and immediately was able to diagnose the problem. We are very appreciative and will utilize Big Tex Air Conditioning in the future?

LW
Cypress, TX

George went above and beyond in his attentive & thorough care! It's so reassuring to have a technician as invested in our HVAC system as we are. His service was exemplary, paying attention to even the smallest detail and communicating his findings in easy to understand terms.

The staff and service technicians at Big Tex Air Conditioning are exceptional, personable, caring, and always ensure that the job has been done to your satisfaction. I would definitely recommend Big Tex Air Conditioning to my family and friends. You will get the best service possible and at the best prices too!

Big Tex did an outstanding job at our house. The service was extremely quick and efficient. They didn't take long to identify the issue we were having and it was much less than any other HVAC company we've had at our house before. We've worked with previous companies that told me I needed to buy parts and products that Big Tex fixed within minutes without needing new parts. I HIGHLY RECOMMEND Big Tex for all HVAC issues.

I recently had the pleasure of working with Danny, and I cannot recommend him highly enough. His thorough explanations and professionalism made a significant difference during our interaction. Danny took the time to ensure I understood the process and answered all my questions, which truly enhanced my experience.

Additionally, I found him to be very pleasant and nice, making the entire process much more enjoyable. The customer service at the office was also commendable, contributing to an overall positive experience. Thank you, Danny, for your outstanding service!

Douglas was very professional and guided me through what he was going to do to improve the air flow and also helped me to understand the noise level. I'm completely satisfied with the overall process!!

Ok. There is a lot to say but I'll speak to this one instance when we asked for a service. High praises for the service person they sent, sorry don't remember his name. But he went above and beyond his work and helped my elderly parents with changing the filter and above all found out a major issue with my home especially the master bedroom and contacted my homebuilder contractor to get it resolved. Great work brother.

Good service with the compressor issue being fixed quickly. The office folks were very friendly and responsive. The service technician was very knowable and had the AC system repaired in about 30 minutes. The service Technician earned the 5 star rating!

Said they would be at my home between 12-5! Guy shows up close 8 pm when I’m getting the kids ready for bed and his attitude is NASTY!!!! No introduction just yeah what’s the problem, so I explain what’s going on and he’s just very unprofessional. After looking at the issue that another company found with their equipment he proceeds to tell me it’s my insulation and he needs to talk to his boss! Never mind I’m all set with this rude unprofessional company!!!!

Made an appointment on Monday for a technician to come out got scheduled for Friday afternoon.

Waited like a fool all day and night and no one showed up. Called the 4:45 as the office closes at 5:00pm CSR said the technician works till the very last appointment no matter the time.

Well I’m still here waiting 7:00pm in the heat.

I’ve received a call from management assuring me my issue will be resolve within an hour.

The technician arrived at my location within an hour I would like to say thank you for your prompt and professional response.

The technician was very knowledgeable and friendly seems like he already knew the issue before he arrived. Thank you!

Our Technical arrived at 7 pm and let me say he was very professional in checking out our system and insurance that it was 100% !

More importantly communication with us was very helpful!

I have new home with Higland , Ac was installed by Big Tex Air . My two bed room upstairs are hot. I have been asking for help 3 months, 3 times Tech came for this same problem , never resolved this issue so far. Not satisfied with their service

My home was built new by Plantation (Coventry) and Big Tex installed the AC. After a humidity spike in our home, it was noticed the collection box (which was built out of duct board) had leaned back causing a separation between the box and furnace inlet. After calling Big Tex I was told this was a maintenance issue and could be fixed which would include more tape. They said it passed code which seems to be all they were worried about and not longevity of the system. I will now have a metal box built which is really the right fix for this sub-par installation.

Our technician arrived and I met him. We walked toward my AC unit and he knew something was not right. After a few tests, he confirmed the compressor is the problem. He then checked the internal unit in the attic and was satisfied that the compressor needs to be replaced. He filled out his paperwork to start the warranty process. Grover was polite and professional. Great service and I recommend this company.

Krey is a wonderful person very friendly, great customer service, professional, he take care of my a/c system thx.

The only reason this review includes a second star is due to the technician’s performance. He was professional, courteous, and thorough in addressing the issue.

Unfortunately, the same cannot be said for the company’s communication—or lack thereof.

We contacted the company at 8:00 AM on Friday morning regarding an urgent issue: our HVAC system was blowing hot air in our brand-new build home, just one day after closing. This is the same system the company installed. We were assured someone would be out that day, yet no time frame was provided, and follow-up communication was nonexistent.

We were forced to delay our move, as we couldn’t relocate into an uncomfortably hot home. We waited at the property until 11:00 PM without any contact. The emergency phone line went unanswered, and the voicemail box was full.

The next morning, we received a call at 8:00 AM apologizing and claiming the technician had been told to stop working the previous night. However, when the tech did arrive on Saturday, he informed us he hadn’t even been notified of our issue—he only received the job after he called in to ask for work that morning.

This experience has left us extremely disappointed—not only with the complete lack of communication but also with the poor workmanship. The technician explained that new units often ship with minimal refrigerant, and ours had clearly not been checked or properly charged during installation. This oversight led directly to the problem.

A properly executed install could have prevented all of this.

We expect better from any professional service—especially one responsible for a home’s essential systems. Clear communication and quality workmanship should be standard, not the exception.

Do better.

The technician Keri, came out to check my ac unit. I was very impressed with his professionalism and the detail in which he explained the system and explained everything I needed to know to keep my system working effectively. He answered all my questions addressed my concerns. I was very pleased with Ig Tex. I would highly recommend them to others.

The tech didn’t know how to address concerns about the issues we have with our ecobee thermostat system that y’all installed 1 year ago. He suggested we contact ecobee. Recording incorrect temperatures. Showing 78 degrees as pictured at 1910 in the evening and feels like 75 degrees.

Purchased a home and these guys did the air conditioning. Inside the home the temperature doesn’t cool everywhere correctly. Vents making loud jingling noises.. and the outside exhaust is tilted. So took about 2 months to schedule and appointment and the one they gave me was another week. Then on appointment day they called to reschedule again for next week. Then when coming to leave this review I was in shock as to how poor there reviews are. I just don’t understand how these companies don’t care about people

Would have given 5 stars if the communication with the front office and Tech in field was better! What I don’t get is why would company waste so much gas and time. They had come out three times to my new home for changing filter! And on Third time got it right, but then while Tech was here I questioned about another filter I was told about during our closing, and of course when the Tech was going show me there had never been filter installed now another trip.. hopefully lesson learned to Big Tech Management.. get your employees on same page and doing better job..

Thank you for getting it right!