HVAC reviews in Houston, Texas

Great experience with the service call thank you Jordan.

Dough was amazing! Explained everything thoroughly and came in to fix everything effectively and efficiently.

Chad was every pleasant and happy to explain everything we where very happy with him and we got our new hvac system due to him helping with getting the loan approved we are so happy and will recommend him to everyone.. thank you Chad

Rod was great and knowledgeable! Love the New AC!! Thank You!!!

Doug was here providing very helpful Service and good information that I needed. Great Profesional Service!

Our sales guy, Joe is wonderful! He has answered questions after hours and been on top of anything we could need.

After the install everything went downhill. We started having issues with intermittent cooling so I called once on a Saturday and once on a Sunday, their answering service said someone would call me back. I NEVER got a call back. You might say, call back during business hours, which I did. I called at 4:00 got an answering service and they said someone would call the next day. Nobody called. I called the following day at 12 and had to call 2 times to get through. Once I got through I was told my unit was under warranty, but it would take them 5 days to get to look at it.

The next morning the unit completely lost power, it was 95 degrees out. I called them and they told me they could have someone come out in 24-30 hours and it would cost $195 because diagnostics aren’t covered under parts and labor warranty. We have had the unit 6 months. After some arguing they agreed that I actually did have it under warranty but they would still not get out for 24-30 hours.

It seems they like to make promises they can’t keep. Play their customers with the “we will call you back” line and string them along until the warranty runs out or the client forgets. We paid for a high end AC and expect the same service in return.

They will string you along and screw you over. The sales staff is AMAZING. Everyone beyond that is in it for a quick buck. Steer clear.

Doug came on an emergency call to assist with heat during the freeze. Updated the system and now we have heat! Thanks Doug!

Douglas was here doing his job explain everything good help on what need it, he was great

Doug did a fantastic job with maintenance to our a/c and cleaning out the drain. He was very polite and knowledgeable. Kind enough to share some useful tips to help maintain our system. Highly recommend his services

Doug was here and did an excellent job
He took his time going over everything with my system
I would highly recommend his service
He is very knowledgeable about the system
A very nice guy

Conner the service technician is amazing! Had a leak and got called scheduled quick and Conner sealed the deal with professionalism, arriving on time, good attitude, good manners, etc. He was able to identify the problem quickly which was a draining pipe issue. He was back within a week with everything he needed and fixed it up in less than 15 minutes! Anytime I need service I will specifically ask for Conner!

Rod is the best sales rep. Very professional and smart! Thank You!!

Shoutout to Doug for coming through and getting our A/C back in shape! He was super professional, explained everything in a way that actually made sense, and took his time making sure it was done right not just rushed and gone. You can tell he knows his stuff and really cares about doing a good job. It’s hard to find good service these days, but Doug definitely came through. If you ever need your A/C looked at, ask for Doug, he’s the one!

This has been my experience with Efficient Air Houston/ Efficient Air INC whatever their current name they are going by at this time. I hired this company to install a new HVAC System in my home. The work was sloppy. They damaged my closet, left screws to the new unit all over my driveway (Red Flag) the duct pipe hole was cut to where there is jagged pieces of metal sticking up all around the fitting, black splotches of that tar like substance on my wall and ceiling. There’s exposed wires and the gas line is just shoved into the wall… They even scratched my floor.. I’ll never mind the fact they left their trash or cigarette butt in my backyard. The worst part about this is NO ONE has returned my emails, phone calls or text messages- I’m worried if we will even pass code or worse what are we going to do if the system fails? I was promised quality service, I was promised long lasting warranties on parts and Labor, I was promised a long lasting business relationship but at this point, I can’t even get a phone call back.

Doug and Kevin came out. EAST fix but gave me lots of infornation on getting The outcome I wanted. Thank you

Hue is a great comunicater and knowledgeable rep, enjoyed learning from him about my unit

So I seen them on Facebook, my A/C had been giving me troubles for a while now. It was an old unit dated 1996 so it was time. They offered great financing. So I called. They came out the next day to do a bid. They sold me what I needed & then they said they would do it the next day. They started the job late. Got the new inside & outside unit installed. Wired my condensation pump wrong. It caught fire. Said they would come install a new one & drop a new vent in my laundry room as promised. Neither have been done. I bought & installed a new pump. I'll put the duct & vent in next. The pics are of the insulation wrap job they did & the ducting that was supposed to be installed about a month ago. I kinda expected better for 10,500
**UPDATE** I have repeatedly tried getting a hold of this company, so they can come finish the work ( they have not ) The company just continues to put me on hold & never respond. They made an appointment to come look at the unit & didn't show up. And even worse... I just found out that the unit NEVER had a Air filter installed ! So now the evaporator is completely stopped up. And they will not return my calls or make any attempt to fix their mistakes. So yeah.... It just keeps getting worse 😕

It was my pleasure meeting Jayden and Douglas. The customer service was very satisfying, and the outcome of the services was great.

Robb was professional, courteous and and honest, he explained things well and was patient even tho I expressed not being quite ready

Doug is a hard-working, knowledgeable and personable professional. He did a nice job of communicating with us throughout the process. Thank you, Doug for your hard work.

Doug is very good at what he does, talks us thru every step of the way. He is knowledgeable and very polite an asset to Royal Air.