HVAC reviews in Houston, Texas

I’ve never left a negative review anywhere but it’s hard to defend their awful job and the expense in correcting the upstairs/ downstairs zoning job. They deserve this review.

Sam and the crew stand by their work and will correct any issues if encountered. Dedication to getting the job done right and returning if necessary is why I'll continue to use them.

Sam and his team at New Balance have always been great. Sam even came out himself on a Sunday, to fix her heater after I cause a fuse to blow.

Came out when asked, diagnosed and fixed the issue at the same time. Very reasonable costs. Both Sam (owner) and David (office manager) very friendly to work with. The yearly maintenance plan is awesome.

Best heating & cooling company in Houston. Courteous, educational, friendly and thorough. These guys know their stuff. Excellent customer service starting with the owner, field techs and office mgr. I use personally and for business. Wouldn't use anyone else.

Fabulous and highly ethical company. Their annual service contract gives peace of mind for twice-a-year thorough checkups on cooling and heating systems. Sam has assembled a dedicated and professional group of employees.

The technician was a very polite young man named Daniel who called enroute, arrived on time, and was very respectful of our property. He worked for two hours even though it was a standard annual maintenance job so as to do it correctly...it did not help that one of the units was on our roof, 4 stories up, in this texas heat. He nonetheless did the job well. very pleased with these guys.

Let me begin by saying that we have used New Balance A/C for several years. I can assure you that Sam Kelly is a good man. However, in saying that I also need to say that we as people make mistakes. Every last one of us. I would also like to say that if you ever check the reviews on a company and you don’t come across any negative reviews something is wrong! I say this because of my opening statement. We ALL make mistakes. Sam has always been extremely fair and helpful in every one of our heating and A/C repairs. Has everything always been “perfect”? No... Why? Because your employees aren’t as concerned about your business as much as you are. The only recommendation that I would have would be to incorporate a quality assurance individual to inspect every job after completion to insure that everything has been done properly and is up to code. Other than that, this much I can assure you. If something isn’t right all you have to do is let Sam Kelly know and he will see that it’s done right. I’ve always been told that making a mistake in life isn’t what determines if you’re a success or a failure. What determines whether you’re a success or a failure is what you do in the midst of your mistake. Sam has ALWAYS made things right. Therefore, in my opinion he’s a success! Thanks for everything Sam!🙏

In order to lower the humidity in our house the owner Sam Kelly recommended replacing our existing system in 2 stages- first the furnace $4000 and then with a variable speed condenser $8,000. We did the first part with them and there was no change. Sam said we needed to change the condenser in order to lower the humidity. I asked him if he would guarantee that the humidity would be lower and after much back and forth he conceded that his solution would not result in lowering the humidity and that we needed to have our house envelope inspected by a professional energy efficiency rator. I found an energy efficiency rator who made other recommendations to lower the humidity. She referred us to another ac company who inspected our system and discovered that we already had a very high quality 2 stage condenser that was not programmed correctly. The correct programming to the system and other easy and economical changes were made and we have had the humidity level lowered from 65-70% to 50-55%. Had we gone with Sam Kelly and New Balance's recommendation we would have spent $8000 that was not necessary. The rator and the other ac company cost less than $1500. Additionally, before I discovered New Balance recommendation was flawed, I asked them to replace an ac unit at my office March of 2016. I went with their recommendation to replace the unit $8750. In December I discovered we did not have any heat. I called the company to find out what was wrong. Sam told me I needed to have a gas line installed and connected. That was not stated anywhere in the proposal. I had been under the impression that the replacement unit would have ac and heat. I wish he had told me they were not connecting the gas line. They did not call for an inspection from the city and I am guessing they did not get a permit.
I would not recommend New Balance AC nor Sam Kelly.

I had an issue with my furnace only working intermittently. Sam and his crew really went above and beyond. They addressed all of my concerns and offered suggestions to add insulation in my attic to help improve energy efficiency of my home. I was very impressed with the quality workmanship and overall professionalism. It's not very often you find an honest company like this one. Will be using them from now on for all my HVAC needs!

Ive been using them for more than 25 years.They are the most awesome people in the business. Fair, honest, awesome service, awesome techs, fantastic owner, Sam and David the scheduling guru. Won't tell you my techs name because he is so awesome that you will want him to take care of your system but they are all great!

I am new to the Spring Area and I found New Balance AC via google. I used them to change out the duct work in my house last year and they were clean and professional. I used them this week to service my AC and again the young man that showed up was very professional and polite with great service. In saying that, I understand that companies need to make a profit and I can't compare rates to other AC companies in the area but I feel that some of their products and services are what I felt as high. However, I would rather pay a little more and have that feeling of knowing that I have a professional doing the work.

I also appreciated that Sam Kelly called me back after I answered his company survey and wanted to know what his company could do to be better and confirm the quality of work. Great customer service.

Had New Balance A/C inspect and repair an upstairs house system in Aug/Sep 2021. Ownership is involved in fielding calls, they've hired some passionate pros who work well together, answer questions, and don't leave until the job is done.

My experience was great, and I found their technicians to be professionals from initial inspection, through repair, and ongoing maintenance. My experiences with other HVAC operations tells me this is the one for us going forward, and we have had no issues in the last 4 months, with allergy symptoms alleviated.

Wonderful company. Cannot say enough good things about New Balance. Prompt response, excellent customer service and they take pride in their work. They are my go to company for a/c work. Will use as long as I own property in Houston.

New Balance A/C is an awesome contractor to partner with. Their response time is short and prompt. The quality fo their work and technical knowledge is superb. The New Balance techs are very professioinal and provide great follow up. They came out to my house in about an hour on a down system on a summer night. The owner is very active in the daily operation of the business. Thank you New Balance A/C.

Excellent sales and customer service. I have been a customer for over 22 years. Sam Kelly hand picks his employees and they are all long timers with New Balance A/C a first class operation!!
Give them a try and you will have great experience 👍

After dealing with other air conditioning companies I will never use anyone but New Balance AC. They did a fantastic job and have amazing customer service. I cannot recommend them enough.

I am a new customer to New Balance. I am very pleased and satisfied with the service they provided. I have a Mitsubishi Mini Split System and I contacted them to clean our inside units. Isaiah, Vic and Vic Sr. were very polite, professional and very personable. Very impressed! I highly recommend this company!

Our son had been using New Balance since purchasing his house and has been pleased with their service. So when our ac failed in the Houston summer, I called New Balance. They came out and installed 2 temporary units. We had our complete system replaced. Their crew is very professional. I highly recommend them.

Have used New Balance for almost 20 years. Family run business that is all about the customer. Impressed with their thoroughness, diligence and responsiveness. Very respectful of my property and contents. Jim is an amazing technician. Best I’ve seen. Highly recommend.

I would never refer this company to anyone and I do not recommend that anyone use them.

They do not care about “making it right” for their customers. Don’t care about keeping long term customers.

I was referred to New Balance AC and it was the worst referral I’ve ever gotten.

In a ~ 2 year period they had to fix the same unit 4 times. One of those times they had to send someone else out to fix what the other technician did.

2 years ago I had to completely replace the exterior unit. I paid extra for a surge protector because “it should help the unit last longer.”

2 years later and the brand new unit is broken. I called and asked if it was covered by warranty and the response was “no. It had a 1 year parts and service.” I asked “do you care about your customers” and the response was about the warranty.

I would not recommend this company to anyone.