HVAC reviews in Houston, Texas

I have been using New Balance A/C for YEARS, on many properties, and also recommend my clients to Sam and the crew. Sometimes, it's very hard to know who to trust when it comes to AC repair, and I totally trust New Balance. They also have a great maintenance program, and will come out twice a year to make sure everything is running properly. It's a MUST in Houston!

I have been a New Balance A/C customer for over 10 years. They have always offered great service and products. Over the years I have purchased two A/C units (upstairs and downstairs) as the builder grade units in my house eventually failed and installed a mini-split in my detached garage/bonus room. I have been happy with the service provided by New Balance A/C and I like supporting local businesses

We have been using New Balance for our AC maintenance since moving into our house 2 years ago. They are always very prompt and thorough. We recently had to replace one of our AC units and they walked us through all of our options and were able to schedule the install the next week. Very professional and I recommend them highly.

I am giving New Balance a 1 star rating because I can’t give anything lower. We have had too many incidents in the last few years that have made us decide to change AC service companies. Today was the last of many and we will not use them again. Our biggest complaint is the attitude of one of their schedulers. We have had appointments that were missed, where technicians showed up late or not at all, New Balance cancelled for some reason unknown to us and several discussions about that topic. Today was just one of many where the discussion turned into an argument. This particular dispatcher/scheduler is EXTREMELY rude, has said things that were totally untrue, has a very poor customer service interaction. We have been long time customers. We purchased our equipment from them, when their service team has shown up for appointments they have been very courteous and have done their jobs well. Unfortunately we have had the misfortune of having to deal with this one EXTREMELY rude employee time and time again and will be taking our business elsewhere. Sam, the owner, has always been very efficient and polite. It’s unfortunate that after all these years of doing business (and spending lots of money) we have to part ways because of the actions of the one person we have to deal with every time.

The New Balance team (especially Sam Kelly) did a great job! They're honest people, which is hard to come by these days. They're also knowledgeable, prompt, and everyone was extremely easy to work with. They helped us get back into our home after Hurricane Harvey and even followed up with us for maintenance. If I could give them 10 stars I would, they definitely went above and beyond for us and for that, I can't thank you enough.

I initially posted this on Yelp, but if I could tell more people about this company I would.

I have been a customer of New Balance AC for over 15 years and have always had good service. I had Jim out today 5-20-21 to do maintenance on our 2 systems and he was courteous, thorough, clean, conscientious and professional. Great job by Sam and his team.

New Balance A/C has been my HVAC service company for 30+ years. Their services are consistently top quality and they go the extra mile in every way for their customers, looking for ways to save customer money. The service technicians are highly skilled - including in explaining clearly what the problem - and the needed fix - is. Sam Kelly, the founder and owner, has created New Balance's culture of highest quality, integrity, and "customer first", which all of his employees reflect.

I originally hired Sam and the New Balance A/C team to help do some A/C maintenance work for my small business. I was immediately impressed with their professionalism, timeliness, and kindness in explaining and resolving any issues with our A/C. When we had our air conditioning break at home, my wife gave New Balance a call and they came over the weekend after hours to help us fix the issue. The owner Sam drove hours on Saturday night to get us a part needed to fix the system and setup a temporary fix while he was away to make sure we didn't cook in the Texas summer heat. I truly appreciate their hard work and dedication to a job well done. I highly recommend them for both your at home or commercial A/C needs!

Great Company

Great family owned company

Fast response and well educated staff

receptionist is very rude and makes things a LOT more difficult to deal with.

Pleasant and great folks! Easy to work with

Absolutely amazing company! The team is so knowledgeable, helpful and efficient.

Stay the HELL away from these scammers a d over billers,
The finese is on RIGHT WHEN YOU CALL. (They will never quite you a trip fee).
Then when they come out the worker "states" I don't quote or make prices.even tho he's on sight, (now make that make sense.
So then this dude calls some chick.who sounded like she's sleep and THEYRE in the front.ofym house literally trying to figure out ways to get more money out of me .

STAY AWAY FROM THIS PLACE!
YOU WILL REGRET IT.

Paid for a warranty but can't get an appointment, feels like a bait and switch unfortunately. Edited after their reply below to say this was a commercial HVAC purchase for my business, years ago, as was my original review. I ended up having to hire another company to service the unit.

I would not recommend them as a business. They are poor with communication, keeping and providing records, and keeping track of scheduled services. If you are required to have a service plan by your landlord covering HVAC I strongly advise against using this company.

Jordan was absolutely awesome! He was professional, punctual, polite and as young as he is was he was very knowledgeable in his field !

(1) Tech was just out of a 3 month training course and should not have done maintenance services alone. (2) Tech did not know how to balance air flow. (3)Tech added $450 of freon to unit that was cooling very well, but made no attempt to determine location of and fix leak (If there was a leak). (3) Blower cover fell off of unit several days later and scared my wife half to death. (4) Tech would not service second AC unit due to space constraints (AC unit had been serviced numerous times over 35 yr period.

Service was in Humble, TX on 22 Sept

Excelente servicio y muy professional 💯

Muy profecional y honesto recomendado 100%👍🏽🤘🏽