HVAC reviews in Houston, Texas

Jeremiah did a great job and even went above and beyond to get things done!

I decided to get two opinions on an A/C issue and I’m thankful that I did. One A/C guy was recommended by my neighbor (because she had told me earlier that she knew a guy) and the other was Comfort Star (which I had used before - Shane both times). I called Comfort Star and was annoyed by the $65 service fee because the other guy didn’t charge anything for coming to take a look.

Long story short, the other guy charged me $160 to replace a part that he thought would fix it (it didn’t - it stopped working 15 minutes after he left). He then came back the next day and said I needed to replace my entire AC unit ($3800 total included the friend discount). I was planning on canceling the Comfort Star appointment because I trusted the other guy but I’m glad I forgot. Shane from Comfort Star showed up and I expected confirmation of what I was told two hours before. Instead, I was told that the problem was obvious and no need to replace the entire unit as everything else was in good condition. It ended up costing $400 to fix, but more importantly, he fixed it on the spot versus a 4 days later (which might as well be a year without A/C in Houston).

Anyway, I’m very glad I kept the appointment. They saved me a lot of money (and stress from not having A/C). I learned my lesson and it’s great having a working A/C again.

Comfort Star is an excellent company. I called my Warranty Company about my air-conditioning not working and they assigned Comfort Star who scheduled me for the same day. The receptionist that i talked to on the phone was very professional and courteous, and scheduled me for the same day based on my availability. I received a courtesy call 45 mins prior to the technician arrival to let me know that he is on his way. The technician's name was Shane who arrived at my place on exact scheduled time. He was was extremely friendly, professional, honest, courteous, and knowledgeable. He explained and showed everything to me, and replaced the capacitor. The air-conditioning was back running and cooling perfectly within a few minutes. I strongly recommend them!

Thank you so much Comfort Star for taking a good care of us in this cold.
My family and I been using them for over 6 years and all their service technicians are polite and knowledgeable. Will always send you more referral.
Keep up the good work
Update:
Call them back to do service at my ac system and still very happy with the work.

We have been customers of Comfort Star for over 5 years. They service our home and townhome. The technicians are always kind, responsive, and thorough. Shane did our work today - he was great! We highly recommend this company!

We have been provided service for about 7 years. They are always attentive, professional, and treat us like VIPs. Excellent care for our systems, and informative on best practices to extend the equipment's life and serviceability. All technicians we encounter take great care of us, and are very friendly and courteous.

Manuel provided excellent service as always! We have used Comfort Star for more than 10 years and have always had stellar service. They replaced a complete system for us last summer and did a reduction our home this spring. I highly recommend them. Thank you, Habib!

Jeremiah, Elida, and the entire team at Comfort Star do a fantastic job! They diagnosed and completed the repair quickly and did it right the first time. Our technician Jeremiah was very knowledgeable, thorough, and professional. I would definitely use them again!

UPDATE: Another great service call from Comfort Star. Just a biannual check-up, but Jonathan was extremely professional and efficient. Thanks again, Habib

Comfort Star and Habib have been taking care of our home's heating and AC units for over 10 years. When the time came to replace our 17 year old unit, there was no question in our mind who was the right choice to do the work. From Zach, the service writer, to the entire crew who did the installation, it was nothing but quality work and professionalism. Of course, Habib and his crew will continue to take care of our heating and AC needs for years to come. Thanks for the years of great service!

Another great install by Comfort Star!! - can't recommend them highly enough. They replaced unit #1 a few years back, and kept unit #2 operating for 26 years until, well, it was that time to replace. They carefully measured the volume needed to be cooled plus other unique characteristics, and came up with a 2-zone properly sized unit. Plus we have these fancy new thermostats. Excellent job Comfort Star!!

The AC/Heat in my condo was not working. Jeremiah was fast to fix, polite, and professional!

Shane Martin with Comfort Star always goes above and beyond. He arrives on time and does a great job providing a full detailed summary of his findings. Thank you Comfort Star for providing reliable services and employing trusted personnel.

Miguel Ramirez came out recently to do our annual Spring AC checkup. He was very thorough, professional and friendly. He took the time to carefully explain what he was checking which we really appreciated.

We have used Comfort Star for years and have always been happy with Mr. Habib and the technicians that have installed our new system and maintenance. They are always professional, courteous, and on time. Highly recommend Comfort Star! Thank you to Mr. Shane who is always kind and ensures the job is fully done with attention to detail.

Updated 11-20-24
We have used Comfort Star for 15+ years and still have consistently been given wonderful service! They are very professional, knowledgeable, and keep their team updated on the current technology. For my home and other family members, Comfort Star has been our choice. We still highly recommend them! Thanks Mr. Khoury, Mr. Shane, and the Comfort Star Team!

Comfort Star recently replaced my AC. Everyone was very professional and efficient. The quality of their work was top notch. They quality checked the work before even collecting my payment. Their prices are reasonable. I have been using them close to 4 years now and service has been great all along. I will continue using their services and highly recommend their services.

My hubby and I appreciate the excellent service that we receive from Comfort Star. We have an annual maintenance program to keep our AC system running top notch. From the office support to the technicians, the customer service is always 100%!

Best company you can use! Small business and they operate with integrity and are there to solve your issues. Shane was our technician and he was the utmost professional! Had the part our unit needed on his truck and was finished in 20 minutes. We will only use comfort star moving forward.

Confort Star was extremely helpful and professional. Very hands on and more then willing to tell you and explain what they're doing and what needs to be done. Fast and quick to install my new unit. Cleaned up and didn't make a mess.
Highly recommend

We have been customers of Comfort Star since 2012.
They always provide excellent service, easy scheduling and 100% professionalism from everyone you encounter.
Call Comfort Star for all of your HV/AC needs. You will not be disappointed.

Shane realy took the time to educate me on the problem he fixed. I really appreciate that he waited for me nearly an hour to make it home that shows me how the company understands peolples different situations and not just collecting the money. I would really recommend giving them a call if you need your a/c repaired and look at their preventative maintenance program like Shane encouraged me to do with by showing me how low maintenance charges will save hundreds in the long run. Call them first you won't regret. Fast and honest

Would recommend Comfort Star AC Repair to everyone. From the first visit with the technician (Shane) up to the installation crew of the equipment that I needed, this was a top notch experience with this company. The receptionist/ dispatcher was also tops. I never had to call her, she was always proactive and kept me informed of every detail in advance. This was truly a stress free experience. Thank you.