HVAC reviews in Houston, Texas

We called for a technician early in the morning on Saturday 6:00ish . We were told as soon as they had an available tech they send them out right away. Our A/C went out and it was scorching! By evening hubby called again and supposedly there were three people in front of us. So we waited out the heat. Not a SINGLE phone call to let us know they weren't coming...nothing. Now we went with another company who came out here within the hour. Of course, now we have to pay a Sunday charge fee. Had we known that Indoor Comfort wasn't going to service us we would've had the other company come on Saturday. But we wanted to stick to the company we originally called--Indoor Comfort--because we are respectful, unlike this company. Thank god it didn't work out! After reading the reviews, I see why their business is going down hill.

We had a neighbor who had used them (Indoor Comfort) for twenty years, and he recommended them to us. Of course, he hadn't used them in a while (apparently). What makes it so bad, a few months ago they came out to service our A/C (which is only 5 year old unit), a couple of months later it dies? Huh? Now, I'm not blaming them for the A/C going out, but the technician who is here now, asked if we had the unit serviced? We told him a couple of months ago. He said, "They should have caught this" Which made me a bit upset about that too. I don't know exactly what he and my husband where talking about, so I don't have the technical knowledge to know exactly what part of the unit they were discussing. He asked who serviced us, and we told him Indoor. He didn't bad-mouth Indoor, but stated it was "once" a respectable company and left it at that. DO NOT USE THIS COMPANY!!!! If they can't even call a customer back out of common courtesy, then I don't feel confident that they will honor and stand by their work either. After the reviews, I see that they don't. Maybe this was a blessing in disguise...
(Side note: we will no longer use them for our maintenance checks.)

Bought a house that had used this Company in the past. Needed some thermostats installed and other work. Called on 8/22 and left a message. Got a call back the next day and they were going to look at their availability and call back. Got a call back on 8/25 and because of scheduling conflicts we decided to schedule the work for 9/7. Late in the day on 9/7 I called them to make sure they were still coming out. Talked to same girl as before and she said she remembered talking to me but thought the work was scheduled for another day. She blamed the mishap on a "new girl" in the office. She said that once she got back to the office she would call and get things worked out (whenever I talk to them they always seem to be in the car away from the office). I am still waiting on their call back. Found another Company and they got the work done the same day I called.

Insulation covering was not sealed off properly and had to be redone to bring it up to code.

We had this company install two new geothermal units a couple of years ago. One of the units never seemed right as we had very high humidity compared to the previous unit. After two years the blower motor failed and they came out and replaced it. Before the repair work was done we verbally agreed on a price which included the fact that the parts were covered under warranty. After the work was done, I was presented with an invoice for more then double of what I was quoted earlier. After a number of phone calls, we were able to come to an agreed charge but the entire thing was handled very unprofessionally. I will not use this company again and I can not recommend them.

I had this company install 2 new air conditioning units back in 2017 that we're fully under warranty. Have had numerous issues, and prices, even with warranty ,were much higher than other air conditioning businesses. They were very non response this last time and didn't make any deadlines and I eventually had to call a different company to come work on the air conditioning units. The other company also did the repairs for a much more reasonable price than Indoor Comfort. After deadlines had passed, I tried calling to find out why, but they stopped answering phones and never showed up. Very unreliable at a time when the weather was very hot and my house was extremely uncomfortable. At least I was able to find other, more reliable, air conditioning companies so I will never have to use Indoor Comfort again.

We have been using Indoor Comfort Specialist for nearly 20 years and we will never use them again after a recent event.

We had a plumbing issue on our geothermal loop system in our yard which we fixed after many days of hard work digging up piping and employing a plumber for the final pipe corrections, After we fixed said plumbing leak, we decided it was best to also schedule a diagnostic/check-up from a technician at Indoor Comfort to check the unit in the attic for any problems caused by the prolonged period of no water pressure.

The technician did a very fast check of the unit and pump located in our attic space, spending a total of 10 minutes or so up there to probably make sure the units current specifications regarding water pressure and other things were all adequate, we ran the unit and the unit seemed fine. Finished the job, paid him the service fee and thanked him and etc.

1 hour later we had a flood which we thankfully caught early(within 30 minutes), however, our attic, our second floor, and our first floor all had water damage. After calling the technician he denied all responsibility, denied ever even touching our pump, and said the earliest we could schedule them to be back out was to be 3 days from then. He suggested maybe we could get a refund on our service fee, but that the flooding was in no way any fault of his own. They also never returned our phone calls and we never received a refund on our service fee for that day.

We're currently dealing with the insurance company to fix the damage caused by the leak.

Additionally, when I had my emergency plumber come out to fix the problem with the water pipe connected to the unit, he stated "Who installed this? this was installed incorrectly" Indoor Comfort installed that pipe.

These guys have lost our business forever.

UPDATE: A tech came out over 2 weeks after initial call for service and adjusted the indoor unit which was not installed properly initially. Our issue seems to be resolved now and I am grateful for the service. I hope the company works to improve the overall quality of their work and response time going forward.

Indoor Comfort installed a new downstairs unit for us in Oct., 2023. As the weather got warmer over the last few months, we noticed that our older, upstairs unit was much cooler than the new downstairs unit at the same temperature setting. We called Indoor Comfort on Fri., 6/28/24 to come out and check their unit. Was told someone would call back on Monday, 7/1/2024. Someone called my husband on Monday 7/1/24 and said he'd be out on Wed., 7/3/24. No one showed. By then, water was leaking down from our attic through the wall down two stories into our kitchen. We went up into the attic, and saw the unit was blowing cold air into the attic instead of into the ducts, and leaking condensation water all over the insulation in the attic through the attic floor to the stories below. The pipe coming from the unit should have been directed outside to release condensation but instead seemed to have been installed incorrectly. Called again today and no answer. We had to turn our ac off to prevent further damage to attic insulation and sheetrock. Disappointed in quality of work and lack of response to follow-up service request.

I would not recommend this place to anyone.

Never Ever Don't Go to this location!!! Very Very rough customer service!!! I would not recommend to anyone to use service of this guys. Disrespectful and dishonest Customer Service!!!

They came out fast and fixed our unit within an hour. I will use them again next time.

After years of trouble we had with our AC system, finally these pro guys addressed the issue and they've charged a reasonable price.

This place told me it would be $2400 to replace my heating element, I said no, got a different guy to come out.. It was a loose wire in the thermostat... These people are thrives!

I called at ten and they came and fixed my ac problems very easily and it was very affordable.

Arya came through with flying colors. I needed a new air conditioner and they put it in in record time. I have used Arya for 15 years and they are my first call when I need air con service.

I was very pleased with Arya Air Conditioning services. Employees were prompt and polite as well as knowledgeable and able to answer all of my questions. I would highly recommend this air conditioning company and will be using them once again in the future.

I rarely feel compelled to leave a review. Last summer my AC unit went out during a party. I called these guys because at the time they had 5 star rating on Google. They came out and got the AC working in under an hour. I was very pleased. The repair man told me he would have to come out to do another simple repair the next day, so the coolant wouldn't leak again. That cost me over $4000. I could have actually replaced the entire unit for the price of the repair with another company, but the "work" was done so I paid up. About two days later I noticed I could not cool the house below 75. That had never been a problem before. When I called to inquire, they said I had an "undersized" unit and would need to replace the whole thing in a year. Of course they would be happy to do it. Blah. I knew I had been ripped off, but figured I'd use the unit until it crashes and then go with another company. Also, when Arya came out initially, I paid for service to my other units and filter replacements. I never left a comment on Google because I generally don't like leaving negative reviews. Well guess what? I was up in the attic putting away Christmas decorations and I decided to peek at my filters. Surprise, surprise, my filters are the ones I put in a year before Arya came out! That was the last straw. I feel I have to warn others. Be careful with this company. I got ripped off and they didn't even do the full job I paid for.

Arya Air is professional and dependable. I was able to make a same day appointment, with great customer service. My technician was friendly, knowledgeable and most importantly, timely! After the repairs to my AC unit, he made sure to f/u with me to make sure that everything was working correctly to my satisfaction. I would 100% recommend this company to others.

My name is Josh Shihan and I had bad experience with Arya mechanical Inc with new AC unit installation which costed me in thousands of dollars. Luckily ,I was quick when I noticed water stain on the ceiling and I checked I noticed the AC drain pvc pipe was not secured and it was leaking in the attic. When I called about it ,Massod, the owner came by and he was rude and said that they did not touch it. However the AC drain PVC pipe is part of the AC unit.

Muchas Gracias!!

Exelente compania calidad y servicio ,

Buena compañía por su amabilidad y servicio