HVAC reviews in Houston, Texas

I truly appreciate Austin and the great service he provided. He is always on time, respectful of property and deficient in his time spent on property.

I was extremely impressed with Mr Reliable AC. Christian was my technician and he was friendly, knowledgeable and professional in explaining and fixing the problem. It's nice to know there's still companies out there that provide quick, honest and affordable services.

Edgar Hernandez was the technician who helped us out with our furnace. Quick service, transparent about the whole process, reasonable price. I'd definitely recommend.

1st time customer - will be returning. Excellent customer service - prompt scheduling - Chris, the technican was very knowledgeable and incredibly helpful. I will definitely be recommending this company to family and friends.

These Guys are the best in town! Was lucky enough to have Cristian assist me and made my experience easy and smooth. Shout out to this company for their care to the customers!

Edit. The owner called me and seemed pretty defensive. You’ll see that they’ve responded with a list of scenarios in their rebuttal below.

For the record, I don’t recall someone coming to my house twice for my last visit.

I think they may be fabricating the truth for a certain type of sentiment pull. If you do decide to use them, I hope you take my review and their stream-of-thought response (which seems a bit retaliatory and hints gaslighting) into consideration.

If you’re a busy professional with the crazy schedule like mine, I don’t recommend you use this company.

Original:
The customer service has seriously degraded over the past year.

Once my membership runs out, I won’t renew.

Everyone's time is valuable and getting alerts that my tech is coming RIGHT WHEN HE’S THE FRONT DOOR seems exploitative.

Also, post my last service, the tech said he’d review the photos with me due to a concern I had. He never did. I had to go to the portal to view (which is fine) but I had no idea what I was viewing. When I called for clarity, the customer service woman said the tech told her he DID review with me and he already informed me of the problem — he didn’t…

Also, their new customer service guy, Corey, I think, was quite impatient and rude.

I just want to take the time to say thank you to the whole Mr.Reliable Heating and & Air team.
Our AC went out and I had to call a couple of places to get someone to diagnose the issue. I called Mr.Reliable outside of business hours and they answered to listen and help the best way possible. Within a couple of hours Santiago from Mr.Reliable, was at my door ready to help.
He was kind, informative and helpful.
We could have gone with someone who was cheaper but I’m really glad I didn’t because there really is a difference in the second to none quality of service, professionalism and attention to detail. Thank you aging Mr.Reliable. From my family to yours.

Mr. Reliable really did a wonderful job of replacing our units and being easy to work with. They cover your carpets and are considerate of your home. All the guys were great....with a special tip of the cap to Stefan

Omar and Stefan did a great job. They were prompt, courteous, professional and skilled. Thank you!

EDIT 3/12/26: Most of what the owner wrote in reply, is a blatant lie. I never asked your tech to bypass anything. I didn't know that was possible until AFTER receiving your estimate of several thousand dollars. Important to note that the system is currently running with the existing parts that were never even needed. I also turned down your refund, because it would have been contingent with my taking this review down. As I previously mentioned, I spoke to your service manager. I refused the constant attempts by you to try to "make it right" because my wife and I are both very busy. Plus my integrity is worth much more than your 150.00 refund. Just admit your fault and move on. This is only making things worse.

What an awful company. First tech arrived on superbowl Sunday, so I already felt for the guy, but my AC was short cycling every 5 minutes and shutting down after only 30 seconds. I figured he would've at least bypassed the issue as a temp fix. Unfortunately he was not technically inclined in the trade at all. Perhaps a basic knowledge, but in no way savvy. Told us our filters were dirty, so of course we changed them, he left and the issue continued. They said we can roll the 100.00 weekend diagnostic into a maintenance service contract. Won't be doing that at all. They can keep the 100.00. Hold on cause this gets A LOT WORSE.

Called back again to inform the issue was still outstanding. Same tech returned and I mentioned the zone board could be the culprit. He tells me "you don't have one, they're only installed on houses with 3 zones". I'm not an expert but I've helped my brother in law plenty when he was working on them and he's an electrical engineer now so...yeah lol

Comes back downstairs after a few minutes and apologizes, stating he was thinking about a different house. No worries I tell him. Informs me it's the zone board and it'll be 1k to swap it out with a new one. I decided to head up to the attic after he left and investigated the board myself. Didn't seem faulty, was providing proper voltage out to the unit and was throwing no faults. I ordered the same one off Amazon overnight and swapped it myself the next day (board was 200.00). I had it installed and mirrored the config in less than 40 minutes. Still short cycling, so not the zone board. I called back and requested a different tech. They sent a "senior tech" who proceeds to tell me it's my pressure switches and since they're welded onto the high and low pressure tubing, it'll require a full discharge of the refrigerant, welding them back on and recharge. Two quotes, one at 1k for a faulty zone board, only to swap it out myself and realize quickly it was not the zone board at all. Second quote for a whopping 3600.00. See attached Pic. Hopped on the forums and found a work around for less than 100.00. T fitting installed at the check valves with modular pressure switches. You can't make this up. Neither technician bypassed the issue as a temp fix either. Amateurs at best. Pays to be informed. HOLD ON A BIT LONGER...IT GETS WORSE.

I called an old friend who I thought wasn't in the business anymore for some advice. Thankfully, He's back at it again though and was happy to arrive and help. Took him a few hours of troubleshooting to find out the switches were perfectly fine. "Someone" reversed some high and low pressure wires on the unit at the air handler. Take a wild guess who conducted the last "AC Tune Up" on my system. See receipt from 2024.

Once wired up properly, it all came back up and the AC ran for over 45 minutes. Who knows how long the issue may have gone unnoticed. My guy charged me 300.00. I gladly paid him 500.00 and thanked him for remaining in the business.

Now Imagine I'm old, in desperation, maybe nursing an injury, not studious to the HVAC field at all, etc etc. I'd be 4600.00 in the hole and still short cycling. Shame on this company and their practices. I'll pray for y'all in church tomorrow. It's ironically ash Wednesday. You'll need every bit of it. How do you sleep at night?

Chris did an EXCELLENT job!! My air conditioner was not working and he came and repaired my drain pipe. He had my kids and I cool in no time. Highly recommend

Wow someone who came for routine maintenance check, documented in email system status and will signed me up for future checks they will email reminder me for. In, thorough and out efficiently. Couldn't get my regular comapny to call and schedule yearly check on system they newly installed. Not oerforming yealry checks voids warranty! Happy with Mr. Reliable!

Had an great experience both times I've worked with Mr. Reliable.

The first time their tech Adrian R. Came out and was able to get our system back online (we knew it'd be a temp fix ) he was professional and explained everything perfectly. Great tech and great service.

Then just recently the unit finally failed and they sent another tech Sergio E. next day. The service again was quick professional and completely explained.

Can't recommend the company enough, they're quick with scheduling and the Techs I've worked with are top tier, professional and well trained.The exact service I was hoping to get !

Cris worked so hard and diligently for my furnace issues that it sometimes stops.
Although there was no issue with it, but he turned on an off the furnace again and again to find out any issues. He took pictures and explained what was happening in detail.
He told me about a manufacturer warranty extension too. It was very helpful.

Chris Vega was prompt and professional. He thoroughly explained the issues with my HVAC system and performed all needed services in a timely manner. I highly recommend him and Mr. Reliable for all your HVAC service and maintenance needs!

Austin came in and easily diagnosed what was wrong with my HVAC system and provided me with a more affordable repair than another big AC company in Houston. My system was only 4 years old and the other company was saying I needed to replace the whole system!! Austin put that to rest and saved my system and my pocket!

My ac quit last night during a storm with the temperature raising quickly! I contacted Mr reliable based on their reviews and I was not disappointed
The technician, Edgar, was outstanding, he was thorough and explained everything. If there's ever a need to call for their assistance in the future, Edgar's the man! Additionally they give military discounts.

Cristian Vegas is amazing!! He explained everything to me when he was sent over. I’ve had a lot of experiences that never explained to me in so much detail as he did and I was very impressed with his work ethic/experience!! I hope whoever gets him knows that they are in amazing hands!

My home needed the very year old heater replaced. Sergio and team were able to give me same day service. This was really needed in light of the unit leaking carbon monoxide. Everyone was very professional and were genuinely interested in making sure I was satisfied. I highly recommend Sergio and the Mr. Reliable Heating & Air team for your heating and A/C needs.

The whole team was great! They responded quickly on a Friday night and completed the install the next day. The install team worked quickly and neatly and they walked me through my new system.

I want to express my gratitude for what an amazing job Sergio did at my home. He was extremely knowledgeable!!! He diagnosed a leak with dangerous consequences within my furnace...that another company didnt have the equipemnt to identify, and even told me my unit was safe to run. Sergio spotted that and alert me to the safety concern which might have prevented a terrible situation from occurring. Can't recommend him or this company enough!!!