HVAC reviews in Houston, Texas

George & his team came out and diagnosed my A/C unit when it stopped working. They offered me two budget friendly options to solve my issues and had me up and running by the next morning. The team took pride in their work red carpet style cleaning up as they went. Their prompt response time and fast action allowed us to get back to cool temperatures quickly.

George and Son came with a great crew that installed my AC in record time. It was 145 degrees in my attic. Excellent work! I was very happy with the cold air. Slept so good! Thanks so much! It’s good to be in the hands of people who know what they are doing.

Used Partsco on many occasions for parts on our home AC. After having been messed around by another AC service company and personally replacing some components found that there were continued issues. Got Partsco to come and problem solve. The technician came within an hour and found and resolved the issues. Further however the unit had a terminal compressor problem requiring complete replacement. He managed to get a new unit installed by that afternoon. Appreciate the honesty, quality and speed of the installation..

I would highly recommend this company. George and his son were very professional. It's never fun when your AC go out in the summer in Houston. George was up front about the cost. Explained what was needed and why. Provided the best options and allowed us to make the decision with no pressure. A day after the install he called to make sure the new unit was working properly. Over a month later and I’ve had no problems. Great work!

Eric Robins

Mr, George was very nice and kind.😃
His service was very quick and neat.
I am glad I found sincere and honest person for A/c works.😇
I am sure that I will call him for other house too. Thank you for your hard works.
Have a blessed to your company and your family. 👍🏼👍🏼👍🏼

Our air conditioning unit stopped working overnight in late June. I expected to have to wait overnight to even get an assessment. I called at 7:30 and they were on site at 9:30. Condenser unit needed replacement but they had it all running by 12:30. Nice clean job, fast service fair price.

Houston Air has bern servicing my home for several years. Everyone with their team is professional. George quickly diagnose the issue and presented options for repair and full replacement. Went with the full replacement and duct upgrade option after obtaining two competitive quotes. Houston Air was the lowest.,,,, Had a post install concern. They responded immediately, arrived within 20 minutes, and had the issue resolved in minutes. That’s what I call OUTSTANDING SERVICE!

⭐️⭐️⭐️⭐️⭐️ Review for Houston Air Services
George was extremely helpful when my outside unit went out last week. He and his team arrived right on time, clearly explained everything, and offered fair pricing for the replacement. They had the new unit installed quickly and efficiently, and the whole process was smooth from start to finish. Highly recommend Houston Air Services for their professionalism, honesty, and great service!

My thermostat died so I called One Hour A/C & Heating for help. Jacorey Bailey, the technician who came to my aid, was very professional, pleasant, helpful, knowledgeable, answered all my questions and installed a new thermostat (after presenting me with several options from which to choose). With our weather changing rapidly, having a working thermostat is essential, and Jacorey Bailey did an excellent job of making sure I will be comfortable in my home. I wish I could have Jacorey as my "go-to technician".

Had a professional come to my house late Thursday evening around 10pm. At first I was pleased with the updates and the availability of the professional arriving at such a late hour. He ran diagnostics and found the problem. I was then very shocked to find out the estimate costs to fix was about $3,000. My unit is under warranty and so I was caught by surprise. Unfortunately given the dire need of relief from hot Texas heat, I wanted to pursue fixing the problem as soon as possible. I told the professional to let’s move forward, but thank goodness I opted to not pay until services were performed. Before leaving, the professional told me that the part had to be ordered, and once ordered and received, that they would schedule a crew to come out to do the major repair. Friday arrived, and I got an update around 10am from the parts department that the part was ordered but not yet received/picked up. I responded and ask for updates as they came. I did not hear back for the rest of the day. I called Saturday and found out that the parts department was closed, which then set my expectations that the job wouldn’t be performed until mid week the following week. I called Sunday as well to see if there was any update - just incase there happened to be someone to do repairs, which I was still told no updates had happened. It’s now Monday, I finally sought for a 2nd opinion, from Texan Mechanical AC & Heating. They came out, and came to the similar assessment of what was wrong with my unit. Here comes the crazy part… I was quoted just over $500 to do repair. Long story short, it’s now Tuesday afternoon, and my AC is back up and running, and I saved $2500. I would have gave this a 1 star rating, but I also am grateful that someone was sent out in the late hours of the night.

They installed a Carrie unit. The entire unit for $12,000. Two years later with entire Freon leak and lazy maintenance tech that were looking round to see if there are any security cameras ( which there are) and when they realize that their being filmed then got their act together. No maintenance was ever performed correctly.

Now the drain system for the AC unit isn’t draining properly and when they showed up they were asking for $99 to see what the problem was and recommend the solution.

They blamed my drain system of my house is the problem. Sinks not draining he said. When I showed them that’s not true he didn’t want to talk anymore. Of he went.

One Hour Air installed the unit and drain so they won’t fix the drain line they improperly installed.

My unit keep shutting down because of water backing up.

I’ll post videos once I go on the roof to show that the vents at the house are not clogged up.

Update!!
Take a guess. Spoke to Carl a Supervisor and another individual that is Assistant Manager Derick.

Carl is telling me it’s a maintenance issue.
After photos and a video Derick said on Tuesday that they an install team will need to lift the air handler and redo the drain plumbing of the air handler and. On Wednesday someone will get in touch with me to get this done. Today is Friday and no one called.

Derick also said that they work with 3rd parties that don’t want to pay for their warranty to come and fix One hour Air improper drain instal. Never heard that from them when I purchased extended warranty from them. The warranty does cover that.

I read the information of the warranty and both of the guys told me that’s not true. lol lol I’ll put I pick about the warranty.

Doesn’t mention 3rd parties warranty, no name or contact info about 3rd party that is providing this warranty. Funny how that works.

I now have to go into the attic every 3 weeks to blow air into the drain line for the water not to back up. Every 3 weeks!! Correct.

They are banking that you are a customer that don’t understand how a hvac system works and there for they can have you pay them to due maintenance.

According to Carl the supervisor he said that my warranty will be voided if I don’t have them service the unit every year. I asked for his to show it to me in writing where does that say in the warranty contract. (It doesn’t). No email answer from him. lol lol

So here we are. On Monday if they aren’t here to due what Derick said they are going to do. It will be time to lawyer up. I have done my due diligence to allowe them to do they good faith.

Also I’ll add that I have spoken and showed other certified AC technicians the picks and video and they agreed that the drain is not properly installed.

Let’s see what happens on Monday final dead line for me.

One hour air didn’t install a safety low Freon switch at the compressor Derick said that it didn’t come with one and that it’s not a high end unit. lol lol

There is no such thing as a high end ac unit. They work of based on ton. (2 ton and so on)

They sold me a basic 2 ton unit for 12,575$ and they didn’t even put a Freon safety switch (because they forgot) the compressor ran for 3 hrs without Freon. Thank God I was home. When they arrived the tech said it will cast me 4-6,000$ to fix the copper pipe inside my wall. ( said this even before checking anything) went outside and after not have any Freon leak outside the tech look up and around for security cameras and when he saw that I have one he came in and went in the attic where the sniffing unit immediately went off. Yes 3weeks later after newly installed the radiator had to be replaced
Because it leaked.

Giving you this info to make a better judgement if you should use this company or not. I’ll Never deal with them again.

One Hour service tech was very polite. Knows how to check compressor. According to his actions and the gibberish he wrote on the invoice, he knows little to nothing of electrical things. Needs more training in this, especially since the entire problem was a over heating circuit breaker.

During the freeze Michael Tran came and did a wonderful job fixing our heater. He stayed until he knew it was working perfectly even when it was late. I would definitely recommend Michael to come fix your air conditioning

Techs Cheick and Gerardo were friendly and knowledgable. Diagnosed and fixed my problems as quick as possible. Carl in the office even made a trip out to check a very technical issue which finalized the fix. Scheduling was easy and convenient to my own schedule. Will use them again, but hopefully I won't have to! lol

One of the worst experiences I’ve ever had with a company. They are a total rip. I was having an issue with my nest thermostat and had them come out to install a nest power connector (which they charged $200 for). The first guy completely screwed up the wiring and our heating didn’t work. The second guy who came to fix it then said the ac wire (which had been working fine) had an issue and he needed to use a jumper wire. then our AC started sputtering after he left. The third guy said we needed to have our capacitor replaced, (which we did and cost $400). we removed the connector and installed a new nest and as soon as he left, it had power issues. At this point after three appointments, I decided I was completely done with them if they can’t even do simple wiring.

PLEASE READ THROUGH, THIS IS NOT A FAKE REVIEW. This company is not a scam, but they are 100% unethical in their pricing. The two reasons I gave them my money are because:
1. I wanted my tenant to have heat ASAP.
2. I did not do research like I usually do, I was in a rush.
I am writing this review in hopes that NO ONE uses this company for any services. Ridiculous up charge on the price of ANY service. The reason for the upcharge that they will tell you is because we get a "2 year warranty" which per the reviews are meaningless. You have to pay a $99 diagnostic fee, PER UNIT, for them to even come out and inspect the unit. That SHOULD have been the red flag for me but again I was in a rush. It hurts my gut to say this, and in the end I know I am the true fool, but they asked for $800 to install two BASIC thermostats. I truly do not believe my thermostats were even an issue, but, I wanted my tenant to be happy as they were already dealing with the cold for a few days. Please, if you have read this far, then do not hesitate and look for another HVAC company. If you are a licensed HVAC professional, DO NOT WORK HERE- you can make more if you just charge honest rates. READ the THOUSANDS of other reviews on reddit/google and you will understand. I regret not doing more research, but what's done is done. If I can prevent even ONE person from using this place I will be grateful.

Had a failing ac system that was diagnosed by a tech from one hour air (Mr. Garcia), after checking from multiple vendors what was advised was true. What was recommend was system replacement due to a failing compressor and air handler after talking to a sales rep (Mr. Thompson) I found y'all's price couldn't be beat. I am happy to say that y'all's employees are very knowledgeable from tech to sale to installers and move very quickly to get everything installed or fixed. Mr. Aguilar and his crew where super professional and highly experienced. Would definitely recommend one hour air to anyone in the future that needs ac service, for the quality and price y'all can't be beat. 11/10

Love my new ducted minisplit no more loud unit outside 🙂, it's been keeping my house super cool 😎

Update 2025 I had a system leak due to a premature evap core failure, the One Hour Air team was quick to identify the correct fault and get replacement parts ordered and replaced under warranty. Outside of the evap failure the system has been running stout. Love my daikin ducted mini split!

Individual technicians are respectful, ontime, and knowledgeable. Bounced around various AC companies for annual preventive maintenance for my 12 year unit over the years. All said the same thing "your unit works but you should consider replacement due to age and that It is out of warranty" of course there were other recommendations and concerns given based off probability. Needless to say last November 2024 I had the whole AC system replaced by One hour to prevent my family from having to deal with a system failure in the middle of a heatwave and based of the recommendation of one hour to ensure longevity and peace of mind. And of course it will be covered under "Warranty ". I was a happy camper.

11 months since the new install and its not cooling. Refrigerant leaked out. Brand new system has such a big leak it dumped 8 lbs within 3hrs. One hour provides 24 hr emergency services. I need the evaporator coil replaced, its triple digit weather in houston. Its Saturday when it went out, the tech determined the issue at 8pm. Left house under the impression it was a small leak, unfortunately it was not. Reached out to notify one hour the severity of the issue. I was told t9 call back in the morning. Called sunday morning and was told Parts department closed on Sunday. Around 8pm on sunday night i receive a phone call that I had to wait until Monday to know if parts are in stock and get scheduled for a repairand that an email was sent on my behalf based off my concern.

I replaced a working unit with minor issues, and at that time scheduling was wide open with parts available same day or next. Now the "warranty " coverage comes into play, the item my old unit didn't have. Sunday night no repair scheduled or update on parts. House reads 91 degrees. Warranty doesn't cover hotels , window units, fans, or take in consideration of people.

So im indifferent about it all. Frustrating as it may be they answered the phone everytime no matter the time of the day. Monday came and the part was located and they had the installers out in the afternoon. So with all that happened I can say Im glad they answered the call and though it wasn't on my time expectations (which is like fix it now!!) One hour got it done.

One Hour does amazing work. Mr. Craig was professional, kind and understanding of my family's needs. He came out on a rainy wet day with no complaints. The price was a little high for my budget.
But the work was well worth it.
Thanks One Hour Air conditioning and heating , and thank you Mr. Craig.

Victor provided our regularly scheduled preventive maintenance. He was promptly on time, very professional and courteous. He was very thorough in his report out to me and is a definite asset to One Hour Air Conditioning & Heating. Thank you for a great visit, Victor!

Update 11/26/25: terrible customer service. Scheduled a cleaning withZuber but no one called no one showed up. When calling the company they said nothing was input into the system. Lots of assurances and no follow through. When calling the company directly, there was no resolution and scheduling a new appointment. I have to wait to get a call back from the technicians. Still no call back.

Zuber was great and concise and explaining not only their services but also concise recommendations to help maintain in the long run. His knowledge and customer service is top notch. I would recommend.