HVAC reviews in Houston, Texas

THE Phil came out to work on our AC and he was the best. He was very kind to take the time to answer all my questions and concerns and even stayed way later to figure out what was wrong with our unit. Communication was great and always open and let us know when he would be here (we have 3 dogs). Thanks so much Phil!!!

Got assigned this company through AHS. The first incompetent tech had the system running for less than a week and it stopped the 2nd incompetent tech diagnosis was a power surge during that week caused the compressor to blow. No other item was affected in my home with this supposed SURGE. Of course they don’t accept responsibility so I’m out $3k to repair. DO NOT USE THIS COmpany..

Our warranty company sent Phil’s Good out to repair our a/c. We asked the person who came out for a quote for a new unit and never received it. They took a look at our a/c and said one of the parts needed to be ordered. After calling them multiple days in a row the following week to get an update on whether our part had come in, we finally found out it was in but it would be two more days before they could come back out to replace the parts. Overall it was an entire week before they made it out to repair the unit with the new parts. The technicians were nice and appeared knowledgeable but this company just did not communicate well at all.

Thank you Phil for your excellent customer service, promptness, and quality work !!! My home is cool again, thanks to you!!

Good morning
I'm writing this poor review because on yesterday I explained to a guy over the phone with Phil's that I have two young babies one and two and I just found out that my air in my home wasn't blowing cool and he was not caring at all nor helpful. The guy I spoke with at 1556 has very poor customer service. I explained to him that it was 102 degrees outside and my home temperature had reach 92 degrees inside and all he could say was we can't help you until Monday so what do you want to do? And he kept stating the same thing over and over with NO resolution. I can't in good faith recommend this company to anyone who doesn't care about here customers..

Phils good is our choice of ac services. Lance is our service technician. He is an excellent tech and very professional. COMES within the times given, never late, most times earlier than given .

This company came out 3 times to our home and tech reporting they have wrong parts. They dont check parts before going on a job? Also the techs come to your residence close to their closing time so when the issue is not resolve there is no way to report it because they are closed AND YOU HAVE TO WAIT LONGER FOR THEM TO COME OUT. We have been out of a/c for two weeks and this company has came out three times and nothing still has not been resolved. I definitely don't recommend this company. They do not communicate to you the issues of what's going on just leave abruptly. I HONESTLY DONT THINK YOU ARE CHANGING THE PARTS LIKE YOU ARE SAYING YOU ARE DOING. The techs leave very fast and they don't even stay around to ensure if anything is working. Today the tech said he change the zone board right after he left the whole unit stop spinning. I have a infant at home and the temperature is 93 degrees in here this is ridiculous to play around with this company and I'm tired of getting the run arounds.

After Thanksgiving weekend, we returned to a cold home. We discovered our heat was not working.
Phil’s Good AC was assigned to come out and fix the problem. I received a text message with the date scheduled. The first day of the service call, I received a text from their office saying that the Technician was on the way. Their technician Robert, was assigned to the job. Robert discovered the problem. Further parts had to be ordered. Less than one hour The office called me to schedule the appointment. The next morning Robert showed up puncture and went to work. He did a wonderful job making sure that the Furnace was in top condition upon completion of the job. Robert, the scheduling staff all performed excellent service. We’re looking forward to a comfortable winter. Thank you so much Phil’s Good AC & Heating. 👍🏾👏🏾🌟🌟🌟🌟🌟

Through our home warranty company we were able to utilize this business. This past Wednesday we called to ask about scheduling, the woman informed my husband that it wouldn't be until the following Monday. Definitely not great with little ones at home. I called and spoke to her and with no guarantees, she ended up being able to get someone out THAT DAY! Amazing and appreciated! The fella who came out was really respectful and fixed our A/c issues and then informed us what steps to take to keep it maintained, but also our next move in terms of the issue we originally called about. Highly recommend! 👌🏻

Fraud!!!!!!!!! I am with American Home Shield(and they sucks too!) and they assigned Phil's Good AC to me for repairing the leaking coil of my condenser. because American Home Shield is only willing to pay to replace part of it I have to pay thousands out of pocket to get a entire condenser replacement. Phil's good AC came and installed the first condenser, which turns out to be defective and does not work appropriately, and it sounds like it is gonna explode! so we called Phil's good AC immediately and they came back and installed another condenser, which stopped working again in 30 days. I hired an independent contractor for evaluation and it turned out the condenser was defective and it has coil leaking when it was installed. I also called Phil's good AC and they sent a technician for evaluation and admitted it. but then when I called back American Home Shield and Phil's to schedule the repair, I was told I must pay another $350 for modification. It is not fair if the machine was a good one I should not be paying anything, so I replied that is not fair if Phil's technician delivers another defective parts then I will have to pay again and again just to repair the same problem? And Phil's good AC told me yes that is correct. It is so interesting how they deceive customers and deliver defective machine so they can use it as a dollar tree and keep charging customer every 30 days. Take my advice and stay away.

I have had a bad experience with this company. The technicians who came to fix the a/c unit just made the problem worse. My upstairs a/c unit is located in the attic and I feel he purposely made it to where the attic door doesn't close all the way because we disagreed about where the unit was located. I admit I was wrong about the upstairs unit placement, but my kids shouldn't have to suffer in 80-degree temperatures, especially when it's in the high 90s outside. The attic heat coming from the opening keeps my upstairs hot. I'm not happy when my kids are suffering.

I feel the whole issue could have been avoided if the guy (Joe) who originally came out and told us what was wrong with the a/c came to do the work. He was very nice and explained to us exactly what was wrong with it. My wife even requested him when she made the appointment.

Good service and very punctual. Technician tested all my heater vents and found that it was performing well even though I was staying cold. The vaulted ceiling and the draftiness of my old house are the culprit not my heater. He took time to explain my heater’s capability and some things I can do on my own to improve the results I get. A very honest company. A truly rare breed in this day and time. Would highly recommend.

Mr. Barry was very nice and knowledgeable. He saved us alot of money with his expertise. Me and my family were without heat for over a week but due to him we had heat before the winter storm hit. Thank you

Great experience. Part had to be ordered but was replaced in a reasonable time considering it is the summer! Thank you to the service tech who came out twice, he knew exactly what was wrong and got part ordered and replaced!

As a real estate professional, I encounter many vendors and service providers in the Houston area. There are very few that can match the standard of service provided by Phil’s Good AC & Heating. This company is just simply the best. Twyla is always a pleasure to speak with, she never needs a moment to look up any order, detail or update. She can tell you what is happening with your service in the moment, what to expect, when to expect it and has the foresight to communicate any potential issues or delays. Her attention to detail and top-tier communication are to be envied by those in the customer service sector! Phil is a hands-on owner who engages with clients directly in the field and is available via phone call should he need to give advice. Every tech (and trust me, I have had several come out due to repeat issues with a faulty furnace) has been prompt, friendly and dedicated to resolving my issues. I have already referred this company to many clients and colleagues and will never stop singing their praises! Hands down, 5 stars across the board. Having AC or Heating issues? Don’t hesitate CALL Phil’s Good AC & Heating NOW!

I recently filed a claim with AHS Insurance for my air conditioning unit. A technician was sent to inspect the issue and concluded that the motor was blown due to a power surge. However, I informed him that we have two surge protectors in place to prevent such incidents. Despite this, he maintained that a power surge was the cause and attributed the motor failure and my claim got denied.

lack of thorough assessment and understanding from the technician raises concerns about the reliability and integrity of AHS Insurance. Based on this experience, I would advise others to carefully review their policies and consider their options before choosing AHS Insurance for their coverage needs.

Barry was PROFESSIONAL, TIMELY ABD VERY NICE. He is a keeper. GIVE THAT MAN A RAISE!!

I should have read the reviews before I listened to 1 referral. AHS need to do better with their contractors. I guess Power Surge is their excuse for everyone a/c because they know AHS don’t cover it. Thank goodness I have homeowners insurance as well to replace my motor or entire unit.
I went from being approved to have it replace to all of a sudden now it’s not approved because the technician changed his diagnosis because I wouldn’t go with the $650 out of pocket expense of getting a different size motor because mine would take 2-3 months to come in.

Phil's Good A/C & Heating came out and for almost $100 in 15 minutes to tell me the circuit board was bad in my central AC/Heat unit and that the part would be under warranty. The next day I got an invoice for $650 for installation charges (ONLY) of the new circuit board. I told them "no" I'm not paying $650 just to install a circuit board. I called Hartford Services and they actually did some work and determined a fuse was blown in the unit. They even explained why it was blown. SMH on Phil's Good A/C Heating

Jaylon went above and beyond for a customer service rep; taking the time to listen to my concerns and search for whatever solution possible to assist with my needs. I truly appreciate how helpful and kind he is, and it has reinforced my trust with the company.

HORRIBLE experience. Just like many of the reviews. I was waiting for a part they ordered to come in after 3 weeks of no AC in the summer after the hurricane.

I took off from work The day my tech was supposed to come in the morning. I get a call saying my tech had a medical emergency (understandable) and could not come and the next appointment would be after the weekend. Did not offer another tech to come that day until I asked that I needed AC fix urgently before the weekend. They sent someone finally after waiting all day for them, when I could’ve been at work.

That tech goes to my attic and then proceeds to tell me that they ordered the wrong circuit board part... I don’t get it. They took pictures of the board days prior and still ordered a 2 zone board when mine is clearly a 4 zone. Now we have to wait for the correct part to ship in, THEN schedule an appointment. It’s now leaving me with many more days in the heat. I’m pretty sure they still won’t get the right part but we’ll see. All this without one apology or empathy on the phone with the lady at the front desk. Do not recommend.

EDIT: Less than an hour after this post, I had the company call and tell me the part and technician are on the way to my place to fix the issue. The technician did a great job without issues and I finally had A/C in all of my rooms! I have to commend them for responding fast and efficiently after my complaints to them. Both technicians that came out were actually very nice and patient throughout the past couple weeks.