Landscaping reviews in Houston, Texas

Fresh Lawn was great. They offer a convenient, easy to start lawn service with options to fit your needs. Their online sign up is very comprehensive and easy to use. I spoke with Celeste today as we had to cancel due to an upcoming sale of our house. She understood and very quickly took care of it. Very thorough and professional. If I need lawn care again in the Houston area, Fresh Lawn is first my first choice.

I contacted the service several times over the course of months about the problematic areas in the photos below. They continued to ignore the areas allowing them to overgrow. When someone finally responded to a support message I was told they would handle 2 of the 3 areas but would need to give me a quote on the bushes.

None of the Areas were addressed and the bushes were quoted at $120 and an additional $30 fee to haul away debris.

I found this unacceptable and when I went to cancel my service, found I had to contact them directly and wait for a response for my service to be canceled instead of it just being a viable option from the menu's.

In short, false promises, bad response to customer requests and overpriced "additional work). Do not use this service, it is an automated service meant to drain your account with sub-par service for months before requiring you to hump through hoops to remove your payment information.

I don't know names, but they come every other Tuesday mid day. They always do a good job of mowing and trimming. They come the same time each time, so I can know when to unlock my gate and not have it unlocked extra days.

It definitely seems I am good company with my review. I waited a week to insure that Olivia, the accounts manager, had some time to review my emails and get back to me. She has not and I do not see her doing so anytime in the near future.

A month ago I contacted Fresh Lawn to take care of the lawn service at my home. I was told that a cut for the home and leaf bagging would be $35 plus tax bi weekly. They came out and did a mediocre job. They bagged two bags of leaves, did not leaf blow the whole patio and back yard area and completely refused to cut any of the grass on the side of the house. I sent images of the issues and I was told that this would be noted on my account and in two weeks all would be fixed. It gets better.

Two weeks passed and they returned. Yet again the side of the house was not cut and if you look you'll see a water bottle in the leaves. That was there from the first mow. Left it there on purpose to see if they were paying attention. Nope. Also the backyard was trash. Weeds growing left and right and they just left them. I emailed again and was told the lady who I had been speaking with was no longer with Fresh Lawn. They apologized for the issues and swore to fix them. That I would be refunded for the last mow and all the issues from the past month would be fixed with a special crew coming to cut the weeds and take care of the leaves the next day.

The next day came and no crew by 8pm. I got an email letting me know that my mow had been bumped and someone would come the next day. The next day came and a crew finally showed up. They sat outside of my home for 10 mins in their truck. No one got out. They were on their phones and then they left. I found that quite odd. So I called Fresh Lawn. They were just as surprised as me as to why no one mowed or cleaned up the leaves. They apologized and called dispatch to figure out what happened.

I was told that I was quoted the wrong price initially. That the crew, even though they never got out of the truck, felt that the leaves were too much work and they weren't going to do it. They didn't even go into the back yard to attempt to cut the weeds they let grow for the past month. They said it would be $150 but since they have messed up they could offer me a discount and have someone come out immediately for $120. I told them I was very upset that no one reached out to me to let me know about all of this. That a simple call or email could have clarified all of this. Even if there was an issue that good customer service says you just eat the cost, fix the problem and keep a customer. Not with Fresh Lawn. They do not care.

I emailed Olivia the accounts supervisor and let her know about my situation and how disappointed I was. No response. Now we have this review. There are too many great people and companies who work hard and want your money. I do not chase down people to give them my money. That is crazy. Subpar work. Subpar customer service. Subpar core values and leadership. This here is the epitome of Fresh Lawn. Save your money, time and patience. Find someone who actually cares about their clients and their business. Avoid at all costs! You will be sorry.

Fresh Mowing Service really came through for me last minute! I had a birthday party coming up the following weekend and needed my yard looking sharp, and they handled it with no problem. Maribel, the agent I spoke with, was super helpful and made sure my service was expedited. The team showed up on time, worked efficiently, and left my yard looking tidy and party-ready. I really appreciate the quick turnaround and great service definitely recommend them!

The mowing was NEVER done on my property. The first time I scheduled them to to mow our lawn, they notified me someone will be out at our home and later completed, but my lawn was never touched. So I called back to see if they can send their crew out again to mow the correct lawn, they said they would, but this time they notified me someone will be out and just did not show. This frustrated me, so I called them back the third time to make sure they send the crew to the correct address, but instead of scheduling, they sent me pictures of the mow-job where they took pictures of my front lawn with my house number, but with another property's backyard and that didn't even seem like it was mowed. And they also sent me a bill of the mowing job that was NEVER done. Not sure if they were trying to scam me or thought I was dumb enough to accept the pictures as my property, but this was not going to fly with me so I ended up cancelling with them.

Not to mention they kept dropping my call when I was on the phone with them, they told me they were having issues with their phone dropping calls, but after the 4th drop, I was not going to have it.

Paid extra on top of my regular service to have my yards raked and leaves picked up. Twice I paid extra and twice the job was done horribly. They would just blow the leaves into the back corner of my yard or blow them into my flower beds. When I called to complain they said they would send someone out right away to fix the problem but nobody ever showed up, but they did charge my card 110 dollars that same day for a mediocre service. Do yourself a favor and don't use this company it will save you a headache. Pictures were taken right after the service was completed. They called me after I posted this review to have it taken down before coming out and fixing the issue, very unprofessional!

They consistently deliver exceptional service and attention to detail. Our lawn always looks well-maintained, neat, and healthy thanks to their expert care. They are prompt, professional, and communicate clearly about scheduling and any special lawn needs. We truly appreciate their reliability and the pride they take in their work—highly recommended for anyone seeking quality lawn care.

The crew that serviced my lawn last time was outstanding. They were punctual, detail-oriented, and left my yard looking immaculate. When I called to adjust me weekly schedule, the representative I spoke with was courteous and helpful, ensuring a smooth experience from start to finish. I Highly recommend Fresh Lawn for their professionalism and quality work.

The customer service of this company is excellent. Prompt and respectful is their method of operation. Their system of reminder and communications is one of the best.

I only offered 3 stars because of the quality of the service at times. Inconsistent cleanings with lack of attention to detail. Would love to change and offer higher rating if things change.

Update: 06/07/24 unfortunately after three consecutive poor services we had to terminate our contract. They rushed through all the jobs and blew all the grass into the garden beds. The customer service was really accommodating and they did whatever they could, but couldn’t keep the service any longer.

Excellent service from Celeste, she deserves a raise or bonus. She was professional and kind. She listened to my questions provided answers and gave me reassurance that as we move forward I could modify my package if I desired. It is refreshing to speak with customer service reps who actually listen and want to help.

Fresh Lawn came to our rescrew being a new customer they answered our request for fast service. Our lawn looked bad and really needed cutting and trimming. They came fast and did a good job.

My husband booked Fresh Lawn for a recurring biweekly mow. Today was the first and only time Fresh Lawn will have our business. In the booking form, there is an option to leave “special notes” in which my husband requested that the team avoid the oak sapling that is growing in the yard. He also placed a stake next to the sapling so it would be easily seen & avoided. Fresh Lawn completely obliterated both the sapling AND the stake. Mowed completely over it. Not to mention that the mow isn’t even a clean job. Such poor attention to detail. We will not recommend Fresh Lawn to anyone.

Good place to buy landscaping plants. Be aware that the 50% off sale advertised does not apply to all types of flowers and plants.

The hard freeze claimed my 3rd Hibiscus hedge in 26 years. I knew exactly where to go! I purchased 6 braided Hibiscus topiary trees to create a new hedge, gorgeous hanging baskets, and tons of impatients. I've been a loyal customer for over 30 years. Staff is more than helpful, courteous, and always smiling. Best quality of plants and HUGE selection!

This was my first and LAST visit here at this location.  I purchased some items at this location on Thursday 4/15/21.  I paid for my items and received some change back. The change consisted of a lot of $1 bills. The cashier said that is all she had. I accepted the money. And the transaction ended. I stuffed the money in my pocket because all those $1 bills couldn’t fit in my wallet.  I went to my car, loaded my items, returned the shopping cart and got into my car. I took the change, that I received from the Garden center cashier, to put in my larger wallet.  But I  noticed that some of the $1 bills look and felt different.  I took a closer look and them and I noticed that the color,  print, font and size were different.  The serial numbers were consecutive and they were All printed in 2017. But they appeared to be brand new. I found all of that very odd.
I felt very uneasy about those $1 bills. So I  took my receipt and ALL of the change that I received from the Houston Garden Center cashier back inside of the store. I was greeted by a different cashier.  I ask her to call the manager.  And she did.
A manager named Alex showed up.  I calmly explained everything to him.  He immediately became very hostile. And he said that he could accept that money back because he didn’t know where that money came from. I told him that I was going to call the police and they could handle the situation.  He replied with a lot of profanity and yelling.  I asked him what was the reason for all the animosity.  Then he told me that he would take the $1 bills back. He grab the $1 bills from my hands rough. He brought more of the same $1 bills from his office and tried to hand them to me. And He said that he just had gotten them from the bank and they were not fake.
I told him that I didn’t want any more of those $1 bills. Then  condescending said “what do you want to give you $100 bill. I told him no…I wanted other bills like fives or $10. He said that he didn’t have any of those. Then he said that he was going to give me a roll of quarters. I told him that was fine.
I took the roll of quarters and left the store. I went to my car and immediately called the Houston Garden Center to report  everything.  I  reported the manager ALEX to Bobby.  But mid report she asked be to hold on. She put me on hold for about 3 minutes.  Then she returned to say that she had just spoken to Alex the manager while I  was on hold. And he told her that he exchanged the money for me.  Bobby took Alex’s word. And basically dismissed everything and tried to rush me off the phone. But before I hung up the phone…I  got her name, the name office manager Cindy’s and owner Matt Hooper. And I  told her that I  wanted her to file a formal complaint on Alex the store manager @ 1700 West Loop North Houston, Tx 77008 store #12. She assured me that she would.  And I told her that I will check back.

You wont give the price of a tree over the phone? Well im not driving over a hour to find out what your price is. Keep em.

Staff seems helpful and nice. Very good variety but the flowers I was interested in were priced higher than at another store. Will definitely shop here again.

Went there with purchases in mind and to see their citrus offerings. The checkout lady was top shelf wonderful and helpful. We also saw flowering milkweeds in pots at least two feet high for our monarch raising and left with six-foot Dancy Tangerine tree for $50. Three bags of mulch, potting soil and a couple of salvia

I’ve been going here for my bedding plants but it lacks customer service, beware of the sour face old ladies at the cashiers. I noticed many customers avoiding their lanes. Their prices have been spiking, they’re changing the system and labels to barcodes. So they’re trying to get rid of the yellow sticker pots. Arborvitae and gardenias overpriced!! I would rather go to a local nursery where you’re treated much better and get help loading your purchases.

Called to see if they had avocado trees. Waited 10 minutes on hold. Finally had to call back and was very rudely told they don't quote prices on the phone. So I asked can you just tell me close to the price so I would know how much money to bring with me and was told no. I'll take my business elsewhere.