HVAC reviews in Katy, Texas

Excellent Service! I had a fantastic experience with Yasser Mattar. From the very beginning, he was professional, honest, and extremely knowledgeable about air conditioning systems. He took the time to explain all my options clearly and helped me choose the right unit for my needs and budget. I highly recommend Yasser Mattar to anyone looking for reliable and trustworthy A/C services. You won’t be disappointed!

My experience with Yasser was phenomenal. He was very professional and explained the processes throughly l. He is very knowledgeable and I felt he was always looking for my best interest. I am glad he was my guide since I have never taken a big investment like this. I will totally recomend the company and I will highly recommend Yaser. Thank you.

Made an appointment asked if they were going to make it , was told that they were gonna make it but never came and then I had to ask again if they were gonna come at all the same day but they couldn’t so scheduled for the following morning the same original time they said but they never came again ! No communication whatsoever I kept on asking what time they’ll come 🤦🏾‍♀️ I gave up

Avoid Trilogy Air Conditioning – Negligence, Property Damage, and Zero Accountability

My experience with Trilogy Air Conditioning has been one of the most frustrating and disappointing I’ve ever had with a service provider.

I initially requested a quote for a full system replacement, and their salesperson assured me that the ductwork and Plenum did not need to be replaced. I trusted their professional advice. However, shortly after installation, a leak developed due to their incorrect installation, which has now caused:

- Ceiling damage
- Ruined insulation
- A Plenum that likely has mold growing in it

Instead of taking responsibility, Trilogy tried to blame me for not replacing the Plenum—something they explicitly told me wasn’t necessary. Their post-sales service has been evasive, dismissive, and completely unprofessional.

I’ve also repeatedly asked for my warranty information to be mailed to me, and they’ve done nothing but give me the runaround. And to top it all off, Mr. Luna, the CEO, has not returned my call from over two weeks ago. That silence speaks volumes about how this company treats its customers.

This company has caused property damage, potential health risks, and financial stress, all while refusing to stand by their work. I strongly urge others to stay away from Trilogy Air Conditioning. They are not a company you can trust.

Yasser Mattar provided me with excellent service. He was knowledgeable, professional and very friendly. I’m glad he was able to help us. It seems that we will continue using him in the future.

We are very pleased with our new a/c system. We were able to get our new system the same day and the installers were very professional. I would highly recommend them.

Very responsive, great service and follow up after installation of new AC unit. Work was completed on time and quality of workman ship was great.

I'm genuinely impressed with Trilogy AC. After a different company quoted an expensive replacement, Trilogy's technician thoroughly inspected my unit and found a much simpler, affordable fix. The service was prompt, professional, and refreshingly honest. Their commitment to customer satisfaction is evident in every interaction. Trilogy is now my go-to for all things HVAC."

I received a quote from Juan for a new unit. He’s very knowledgeable and helpful! Any questions I had were answered accurately and promptly. I look forward to doing business with this company very soon! I especially like the professionalism.. I will definitely recommend!

Highly Recommended!

I had an amazing experience with Trilogy AC Cooling and Heating, specially with Mrs Nasser Mattar. From the initial call to the final installation, everything was handled with professionalism and care. The technicians arrived on time, explained the process clearly, and made sure everything was working perfectly before they left. My home has never felt more comfortable, and the new system runs so quietly and efficiently. I truly appreciate the honesty, quality work, and excellent customer service. I wouldn’t hesitate to use them again or recommend them to anyone needing HVAC services!

If i could give this place a 0 I would. I have been on the phone with them for three weeks, and the lazy techs just come and add more free on to the ac system. They checked the ac and stated that a leak was a problem and said that they didnt know where the leak was coming from. They came for 4 days and didnt do anything. I have been having issues with the ac for three weeks now. They dont care if their customers are comfortable or not. Seems that the techs dont have any experience and they dont have hvac license. Very unprofessional. I do not recommend this company.

Installation was great, so I thought. The AC keeps dropping power every day in the middle of the day and it's the middle of the summer. On Friday July 18, while the product is still under warranty a man named Abdiel tried telling me it was passed the 2 years and after I corrected him stating that it was installed less than 2 years ago, he tried telling me it was a 1 year warranty. I've been trying to get ahold of another representative for five days now and have gotten no answer. I've asked to speak with a manager and was told they won't transfer me to management, because they don't do that. I'm about ready to contact the better business bureau. I told him that the AC was rated with a max breaker of 50 Amp, and the breaker is the same 60 amp breaker that came with the house. Abdiel tried telling me electrical wasn't part of the contract, and I have in black in white that it is a part of the installation and they have simply failed to do what they were contracted to do. Oh, and for the sake of whoever from the company decides to read this and say that they can't find me in their system, look under my wife's name Katrina Patrice, and of course y'all couldn't even complete that because every time I've called her last name has been left out of that too. I think I missed some find print somewhere that says "we don't like to completely fulfill and honor our contracts". And yes, I thoroughly went off on your service representative because while he's sitting in his cool room behind a computer calling me a liar, I'm a disabled veteran with a medical condition and having to endure that heat because Trilogy employees don't want to do their job will set me off.

I had a representative come in the morning to give me a quote and discuss our options. I was so incredible shocked when he informed me they can have a crew come later that afternoon to install the new unit. He was very attentive and answered all my questions, and same day service is amazing especially with this Texas heat!

The sales rep saved me alot of money on the top rated brand Carrier 4 ton condenser, furnace and evaporator coil, next day installation, verified the warranty, parts, etc, allowed me to finance 18 months at 0% interest after 67% down payment, no upselling add on, AND waived my sales taxes. Best deal in the bunch. I interviewed 5 companies for my project.
The installers just left. Quiet hard working professionals, no yelling, no mariachi. Clean cut professionals. No complaints si far.

My experience was amazing. The GUY name is Juan carlos ( Venezuelan) he’s so nice , explain me every details… I love the services …❤️

Allen One of your text came out today and could not have been more polite more informative just an overall wonderful customer experience, I found you all through Daikin as one of their certified technicians and I’m glad that I did ⭐️⭐️⭐️⭐️⭐️

ALLEN was my service tech today, it was a great experience amazing customer service your technician was very informed and helpful. I will definitely use you all again.

Upgraded two HVAC systems in my home. Both installs/replacements were successfully completed. Trilogy worked to make a satisfied customer. Good work!

I’ve never had to call an AC company, but when my unit went out in the dead smack of July in Texas, you better believe I called one with no hesitation! In no time, Trilogy had a technician out to help me and had the situation fixed in no time. Juan was a great help with explaining the issue and making sure I was up to date on what was happening. I am glad he had the patience because I had so many questions. I would recommend anyone to call them if having issues with their AC and without a doubt request for Juan! :)

Trilogy was very focused on both customer service as well as fair pricing. In addition their technical knowledge was exceptional. Pablo was very informative at the initial stages of the proposal all the way to the end of the installation. Thank you.

I called Trilogy and they had Ricardo come out to the house. He showed up at 10am. We worked out the Carrier system I wanted and we agreed on the price, set up financing, and then he asked if I wanted it installed the same afternoon. I said absolutely since our system was very old and struggling. Trilogy had guys out at 2 and commenced to remove and haul off all of the old system. By 3 they had the new equipment at the house. By 7:30 the installation was finished! Their pricing is extremely competitive. This system is beautiful, quiet and very efficient 17 seer. I highly recommend Trilogy AC Cooling & Heating