HVAC reviews in Keller, Texas

Dylan is great. He’s kind, respectful and honest. We’re appreciative of this company making sure our systems are working and making sure our house stays comfortable in this crazy Texas weather.

The office staff was friendly and efficient and I was hoping that a family run company would be fair and honest but turns out I got whacked for $90 diagnostic fee on top of $800+ repair fee that took about an hour.
I feel ripped off for some basic plumbing work changing out some PVC piping.
Won’t use these guys again

Dylan was our servicer this time, training a new associate, Matt. As they have for about seven years now, Air Squad provided us with quick, capable, friendly service! Highly recommend.

Dylan L was prompt, courteous, and very knowledgeable. He did a thorough evaluation of our air conditioner during which he located and fixed the problems. Dylan had the system running in short order, having llocated and removed packing material that had been inside the unit since the day it was installed. This packing material was blocking part of the fan and causing our system to operate with decreased efficiency. In other words, it was costing us money.

Our experience with Dylan L was very different from our experience with the previous company we contacted. They had urged us to replace our entire system, which is why we contacted Air Squad for a second opinion. In the future, we will definitely go with Air Squad!

Dylan is always great. Knowledgeable and never puts any pressure on for repairs or upgrades. I’m

Dylan Long was amazing. He was very knowledgeable. Took his time to take pictures and explain some of his recommendations as well as making sure I was comfortable and getting all of my questions answered. I don’t need an air conditioning unit just now however his professionalism was top notch. I’ll definitely be asking for him when I reach out next time.

Hello AirSquad has been serving my houses for the past 8 years. We love all the technicians are very knowledgeable. Dylan is amazing he loves what he does and help owner understand everything about their units. I have memberships in 2 of my homes i recommend any homeowner or landlord to join and care for their unit so they will last long. Blessings to your company. The employees look happy and its a reflection of you commitment not only to your employees but your customers.

*edited post business reply.

Actually, we NEVER, not once, said we would not pay the $99 fee to the tech not once. I asked him “for just coming out and not doing anything?” To which he kindly replied, “yes.” I said my husband would be upset and I called him. He immediately said what?! And told me to just pay him and let him go. In the past, we have asked, but never ever pushed or pressured. As business people, you ask. I literally called to discuss it because when we called to schedule, we were told $99, not $99 trip charge plus a cost for the draining. Please do not say things that did not happen. NOT ONCE DID WE SAY WE WOULD NOT PAY. I called to speak with you. As I said who I was, you immediately cut me off and threatened with calling the police if we didn’t pay. Immediately. Without hearing a single thing I was calling about. This was the absolute first time anything was said about a poor review.

We never ever intended not to pay the trip charge. We have worked with contractors and other techs before. We understand service charges or charging to come out and inspect or see what’s going on. Our problem is not at all that there is a trip fee, nor did we dispute paying it. The way you treated me was wrong. Not once did we tell the tech we would not pay. Not a single time. What was wrong was that we were told one thing on tone he phone and it changed when he came out.

Your tech is the absolute sweetest guy. He does good work, and he is honest, and he is reliable. But I did not say to him even once we wouldn’t pay.

Wanted to post an experience with Air Squad.

We have used them in the past to drain or unclog the AC line or whatever we have had to do in Trophy Club. Last year, the fee was $99. So my husband called today because our sink is backing up (we call plumber and AC). The lady answered the phone, scheduled him (they did show up in like an hour), he asked her how much is the cost? “I think I paid $99 last year.” She said hold on and said yup. He confirmed “All in?” She said yes, so he approved it. Asked for the same guy from last year. He showed up. After a few minutes he brought his iPad and said “$99 for the trip charge. $130 for the drain.” We were shocked! I called my husband to let him know. He was of course super upset. We said no and our warranty will do it for less. We called them because we didn’t want to wait. The tech called someone and came back and said we had to pay the $99 as a trip charge regardless of if work was done or not (even though we were given false information). I called my husband back. He was livid but said just pay it and let him go. (NOTE: we do understand plumbers, ac, and other techs do often have trip charges or service charges similarly. The frustration here was the lack of explanation and agreement by the business when our understanding was double checked.)

I wanted to talk to the manager to let him know that the lady on the phone should have been clear the $99 was a trip charge and there would be a separate fee. When we said “All in?” We were told yes.

Here is the kicker. When I called, I asked to speak to the manager or supervisor or owner. The lady asked if she could put me on a brief hold while she handed the phone over. I said “Sure, please.” Rich or Richard came on the phone and said “I’m going to stop you. IF YOU DON’T PAY THE $99, I’m CALLING THE POLICE.”

WHAT.! Is that how you answer a call?! I told him that first of all, I never said we weren’t going to pay and in fact, my husband said to pay it and let him go. I explained that I actually called because I wanted to let them know that the lady that answered the phone should have better explained the trip charge and fee and as a manager, or owner, or whatever, that’s the kind of feedback he should want. I explained that I have never been spoken to that way or been so angry at being spoken to that way and he started going off.

Again, the dispute isn’t in the trip charge. It’s in being spoken to that way.
And the shady business practice. Be more clear when someone calls to schedule.

Dylan was great! Polite, efficient, knowledgeable would Definitely recommend this company.

Very fantastic experience with Dylan! He came on very short notice and really wanted to help. He was very through; had a smile the entire time, he is a great communicator, and he was very clear on next steps. It was a wonderful overall experience! Thank you Dylan!

Jheovany A. was both very courteous & professional. He gave my heating and AC system a thorough inspection, in the attic as well as the outside unit & all systems were functioning within normal parameters. He also changed the air filter out for me in the attic. He was here, done & gone in about 30 minutes.

Dylan was fantastic! Extremely professional, thorough in his efforts and explanations. Highly recommend him and the Air Squad team. Excellent service.

Sam with Air Squad was great with today’s service! He was quick and efficient, and made one recommendation for a future visit. Something to keep an eye on but not immediate. I love that there was no pressure for add-on services during the service call. I used Air Choice for many years. I’m very pleased with the transition to Air Squad.

Dylan arrived on time and resolved the problem with our thermostats quickly. He was very thorough explaining the problem and how they resolved the issue.

Dylan was great , very professional and very helpful. He explained everything clearly.

He was very personable and explained all my options. He arrived less than 30 minutes after I called. Great job!
Dylan was my service tech.

Dylan was very professional and lighthearted. He explained all my options very thoroughly and answered my questions satisfactorily just as he did on his first appointment here. I would recommend Air Squad to others.

Dylan did a great job! He was thorough and explained everything as he worked through the issues. He was very professional and got us up and running in short order!

As always, Air Squad’s Customer service and efficiency is amazing. Dylan is such a great technician. Always Friendly and helpful.

Dylan was very knowledgeable and professional. He quickly solved our issue! Very courteous too! Thank you for the great job!

Richard was very personable and explained the different plans for set up clearly. The quote he gave me was the most reasonable quote I had received! Their premium package was still lower than the lowest quote I got from another company. Air squad has replaced my mother’s air conditioner, my brother’s, as well as my sisters systems through the years and everyone has been very happy with their service and systems. 😊