HVAC reviews in Keller, Texas

After getting screwed over by a few other FB recommended AC people, my next door neighbor suggested Renowned AC. Everyone I spoke to was extremely nice, professional, and fair. Cory and Joey were able to get my old system back up and running better than it had before it went out! They’re the only folks I’m calling from now on!!

They used to service our unit without any problems for several years. They live in our neighborhood, but when the owner came to our home and saw we were a gay couple, it was very obvious he had issues with us. We just recently reached out again to service our unit, and we have been ghosted. Never responded to our email. Done with this company.

On a recommendation we contacted Renowned HVAC, and could not be more pleased. Came by first day and looked at the unit and would need to come back following day to troubleshoot. They found the problem with the thermostat (which was a 30 second fix) and said have a great day, no charge. These are the types of businesses Keller needs to keep. Guys had great integrity, knowledge and customer service. Highly recommend them and will be keeping them as the AC support team for all 3 units.

They installed a new heat pump for me last year. I have now had to call them out three times to fix it, including twice when they failed to install proper drainage for my A/C, causing it to drain into the floor of my attic - the second time causing a large section of my ceiling to collapse. I also had to convince them to come that night to make sure water wouldn’t continue to leak into my house - they wanted to wait until they could get me on the schedule sometime the next day. The owner ended up coming over, and he talked about all the money his company makes and how he has a platinum American Express card and then offered me $1000 dollars for my “inconvenience” and to “keep me off social media,” which he never paid. It was extremely inconvenient because I had to take off work for several days for them to come out for service calls and their contractor could make repairs. I tried to be understanding despite the owner lying about compensating me for my inconvenience.
The final straw was that I had to call them out when we got frigid temperatures and the owner himself came to the service call and did not remember the massive incident not even a year prior and said they had to set up the emergency heat because “someone” didn’t install it correctly. I informed them that it was them. Their company didn’t install it correctly. Apparently he did not recall being in my house with water and insulation everywhere less than six months earlier. They still charged me $50 for the service call. when they installed the unit, they also failed to advise me that the thermostats I wanted to install would require me to get up in the attic every time it got really cold and manually turn on emergency heat, even though I asked if those were okay for this system and the technician said yes. Bottom line their work sucks, and the owner is erratic and dishonest.

This company was recommended by others in our community and they are local and we needed someone to come look at our system since it quit working from the freeze we had over the weekend. Their service fee was only $50 so why not, right? Long story short the whole experience was fishy to me. The end result was a blown fuse that at first the tech couldn’t find and then all the sudden he finds the bad fuse (that was just behind the good fuse he pulled out earlier) and just happens to have a spare fuse in his pocket. When it comes to the bill the tech isn’t sure how much to charge…nothing; just the service call…well; the service call for sure…for his time (20 minutes.) Imagine how surprised I was when he said ‘Let’s call it $100.’ Now, I understand he fixed our heat and came out here. But how does one go from nothing to his the service call to double that? No transparency at all; just a ran number pulled out of his hat. $50 to replace a fuse. Lesson learned. I won’t be using them again and nor will I recommend them to anyone else.

Unfortnately, my two AC units broke down within one week that I had to call Landmark home warranty to get fixed. Fortunate, they assigned my request to Keller services (I specifically asked for them the 2nd time). Brian was knowledgeable and very professional, showed up on time, explained the details, not just fixed the issue in question, but also checked both inside and outside units to make sure the entire system works as designed. I'd not hesitate to use them in the future, even outside home warranty. Great job!

Keller Services provides top notch support. Called early in the morning as my AC system was blowing hot and they were onsite in a few hours getting me back up and cooling again. This has been my experience not just once, but several times with this company. Brian and Nils really know there stuff and how to provide great customer service!

Have had 2 HVAC systems replaced by Keller Services. High quality work at a reasonable cost. All maintenance work is also very well done. Brian makes sure everything is done right.

A/C went out on Friday, I called Brian at Keller Services. He came out later that day and said one of my units needed replaced. He recharged unit to get me by unit Tuesday. They followed up with a call on Monday to be sure we were still cooling in our home. They came out Tuesday and installed unit. Brian came by in the evening and said he thought that the fan was making too much noise, so he had a tech come out the next and replace the fan with out me asking. The filters are in a different area and i ask about how to change them and he said don't worry we will come out and check them twice a year. Brian and his wife Brandy were very professional and on point. i could not be more pleased and i would highly recommend them to anyone.

Excellent service and response time. Josh did a great job repairing our AC unit and providing recommendations. He was a true professional, and someone who can be trusted. I highly value his service and this company. They are honest and do not oversell unnecessary products.

We have been using Keller services from the very beginning of our home ownership. They inspected the HVAC units in our house before we purchased the home and were extremely thorough. Brian was able to explain his finding in a way that made clear which items needed to be addressed prior to purchasing the home and which items could be something that just needed to be monitored. After purchasing the home, we signed up for the bi-annual service plan. We were a little hesitant at first because their plan is on the higher cost range when compared to other companies, but with Keller Services, the extra cost is for a reason; thoroughness takes time. Not once have we felt that the recommended services were not warranted or that we are being upsold extras to pad the invoice. A trust worthy contractor is worth their weight in gold and Keller Services definitely fits that bill. We cannot recommend them enough and will continue to use them for all our HVAC needs.

I have used this Keller Services for semi-annual maintenance of our HVAC. Their technicians are knowledgeable and responsive. I also had them install the light that helps purify the air. The dust reduction in our house has been amazing.

Jason provided excellent and timely service. He performed the services required without trying to upsell any other services. We look forward to working with Keller Services in the future.

I've used Keller Services for the past two years through an annual maintenance contract (very reasonable price) that covers 2 proactive services per year. Once for the furnace in the fall and the other for the AC in the spring. The engineer checks everything and provides a detailed report in addition to recommendations of what may need replacing or what should be replaced. So far with the proactive services I've not had any issues, but know that if I did they would be at my home very quickly. I like the fact they are a local family owned and run business that cares about customer service.

Second time using Keller Services - great experience both times. The technician is knowledgeable, friendly, and extremely quick. They were able to dispatch a technician to our house within less than 24 hours from our initial call. Prices are very reasonable. We will absolutely continue to use Keller Services for our future AC needs.

Keller Services is top notch! Brian was out to our home in less than 24hrs, in the heat of the day! He is so very knowledgeable and got us back up and running quickly and efficiently. Thank you Brian for taking such good, honest care of us! Highly recommend to anyone needing good reliable, fast service!

Great service and very informative. Highly recommend. They inspected the entire system. Jason was very helpful and explained everything.

The technician that came out was respectful, informative, and found the problem was a leak in the coolant line, yet could not locate it. However, the company seemed intent on upselling and replacing our entire HVAC system for thousands upon thousands of dollars rather than simply fixing the leak. A friend who worked in the HVAC industry was able to locate, repair the leak, and recharge our system in a short time.

Keller Services answered my after-hours call and came out right away. Brian did a fantastic job getting my system back up and running quickly. He also performed a thorough inspection and handled some cleaning and minor issues at my request on the same service call. I appreciate his professional approach to service!

I live in a rental house & my leasing property uses Keller Services for AC maintenance. Leonard has been to the house a couple of times now & he’s the best! He’s always so friendly & makes good conversation. We haven’t had any problems with our AC or heating since he has been providing us with seasonal maintenance whereas the unit had issues before.

Thank you, Brian and Brandy, for your kindness and efficiency. We were able to get an appointment the same day, and Brian knew right away what was wrong with our air conditioning unit. He was very thorough in his explanation of the problem, and gave me some insights how to help keep the unit working efficiently through the summer months. I would highly recommend this family business!