HVAC reviews in Keller, Texas

Brian is probably the most qualified ac/heating technician that we have ever had. Before him, our ac unit would breakdown at least once a year and sometimes twice. And it always seemed to happen when we had quest over. Now with Brian’s service, issues seemed to have disappeared. We have comfort in knowing it will work properly. Also we purchased the maintenance plan where he stops by twice a year and ensures the unit runs properly. I highly recommend this company.

We used Keller Services to replace two AC units. Brian assessed our situation and educated me about all our options, provided his recommendations and was super responsive in answering all my questions. We received quotes from 3 other companies but I felt most comfortable with Keller. He didn’t try to upsell me on stuff we didn’t need, and when I asked about replacing the older furnace on a third unit in the house he told me he didn’t think it was necessary at this time. Once we decided to go with Keller, we had our new units installed less than a week later. The installers were respectful of our home and very professional. So happy we went with Keller and highly recommend them to anyone looking for a responsive and dependable HVAC company.

Our original units were aging after 30 years of dependable service, and it was time to pro-actively replace everything before the old systems failed at an inconvenient time. I received multiple bids from other competitors but selected Keller Services for many reasons, not just price. Brian completed the installations in a timely and professional manner, including all the extra details required in updating ducts, wiring, pads, etc. They were careful to keep things tidy and cleaned up above my expectations at the completion. No problems what so ever! Brandy is very responsive to emails and any questions. I have total confidence in the way they take care of their business and would recommend them for any HVAC need.

Keller Services is AWESOME! If they miss your call, they will call you back within minutes. They'll send someone out in the same day. Brandy and Brian make a good team. Brian will tell you exactly what is wrong with your unit, and give you an estimate up front. He will explain everything he does while working so you have a better understanding of what is going on. Great service. Great people. Very reasonable price! Highly Recommend!

Had an well known AC company come out and immediately try to get me to buy a 25k ac unit for our home. Didn't feel good about them so called my warranty company and told them I needed someone close to us in Roanoke, TX. They sent us someone from Keller Services. Right off the bat things were a lot different They took the time to actually figure out what was going on with our unit and why it wasn't cool like it should. They spent a good bit of time doing this. Once they finished, they explained what would need to be done to repair. At this point, I initiated interest in buying a new unit, not them, and our discussions began.

We decided to purchase a new unit and did a little bit of shopping around. We then decided on a top of the line AC unit from Keller services and couldn't be happier. Keller Services Prices was very competitive and fair. They redid some duct work to make the unit more efficient and they took the extra time to explain our purchase options and what they suggested to get our house to be the most efficient.

The new unit was installed in one day. There were some issues getting some of it to work after the installation but Keller Services was there to be sure everything went smoothly. The service team stuck around and didn't act like they needed to leave even though the final resolution was after 8:00pm during the week.

We have not had any issues yet but if we do, I feel competent that this company will be there for us if we need them to be. I highly recommend them if you need AC repair or are looking for a new unit.

Great Company!!!! I called Keller Services Heating and Air, because of their google rating and reviews. I was thrilled with the SERVICE provided to me. I couldn’t have asked for a better experience. My technician, Briar, was very professional. Briar was very kind, kept me informed and respected my property.
I would highly recommend this company for your heating and air needs. I also purchased their maintenance agreement which was very important to me. I encourage you to inquire about their maintenance agreement. Peace of Mind, Priority Service and discounts. I was thrilled to have found Keller Services. These days, kindness and staying informed on the job is very important to me. Hired Keller Services for the third time. So happy with the Service today. Jacob was my technician. Amazing young man. Jacob represents this company very well. Jacob explained everything to me… very courteous and knows his job….. hire this company.

Wow!! I can’t say enough good things about Keller Services, Brian & Brandy Schimmel and the whole tech crew!!

I had dreaded shopping for a new HVAC system to replace our 2005 builder grade Lennox system. I got 2 quotes, but didn’t feel all that good about the systems that were recommended. My daughter recommended that I call Brandy at Keller Services. I’m so glad I did!!

Brian came out promptly, looked at my old system and gave me all my options and pricing for several new systems. Absolutely no pressure at all!!

Today, I am loving my new 18 SEER American Standard variable speed system. The crew arrived early and worked straight through, despite 95-100 degree temps. All of the 3-man crew were very professional, hauled away my old system and cleaned up so my place is better than before the install.

I had them add 3 new return air vents. When they were sawing the ceiling for the return air vent holes, one of the techs held a box under where they were sawing so that no ceiling pieces or sawdust dropped into the room. Great attention to detail!

If you are looking for HVAC system repairs or a new system, please save yourself some time and frustration and call Keller Services first.

UPDATE 1/16/25:

Keller Services and team came thru big time for a friend of mine whose furnace quit working the other day! The system was made in the ‘80’s and parts were hard to come by. In fact Brian Schimmel drove around himself to find the parts and the team completed the fix just before this next arctic cold front moves in. Awesome, team!!!! I feel very good trusting Keller Services with my family’s HVAC needs. Still 5 stars!!

Highly recommend this great company for their quality and professionalism. I had a great experience with Keller Services. Brian is a clear expert in this space and during the estimate process he noticed problems with our original install that none of the other companies noticed when bidding for the job. Brian included those design improvements into his estimate to make sure we had the best system possible and the new equipment worked optimally. The install team was very professional, clean and did an excellent installation. Thank you Brian and team.

I have nothing but good things to say about Keller Services. Everyone (especially Brian) have been professional, personable, fast, and responsive.

Purchasing an HVAC system is almost exactly the opposite of fun, and we found it to be a very stressful experience. Once we talked with Keller Services, it became a much more relaxing endeavor, and we are extremely satisfied with them.

We were looking to preemptively replace a small system from 1999 that heats/cools only a single room. We contacted a number of companies to get quotes for replacement systems before choosing Keller Services. We discussed with Brian the needs of the room, different options, and he wrote up a quote with a couple variations. There was no high-pressure sales pitch, which I may appreciate more than anything else I mention in this review -- after talking with 5 other companies (some which didn't even care about seeing the space needing service) for multiple hours, the ease at which Brian/KS was able to just give me a price was refreshing.

Speaking of pricing, I found them to be very competitively priced, and I can only assume that not having to pay an army of salesmen helps keep overhead down, since their work speaks for itself.

Getting on the calendar was very quick (but it was April...), and a whole crew arrived bright and early on a Monday morning. They worked harder than I ever have, and had everything removed and the new unit installed and blowing arctic winds by early afternoon. When they left, the only sign they were ever here was a new AC/pad outside.

While they were here, I asked Brian if they do dryer vent/exhaust cleaning, and lo-and-behold, I got my vent cleaned that afternoon as well.

We had a very minor issue post-installation that was NOT Keller Service's fault, and they were exceptionally responsive, with Brian coming out immediately after the call he was on. Brian clearly explained to me what the issue was and resolved it within minutes. So know that if there is an issue, KS will come back and make sure everything is perfect.

All-in-all, A++.

We only trust Keller Services with our HVAC. Trustworthy, reliable, and excellent work. Brian and Brandy are a rare jewel in the contractor landscape and a welcomed respite from the big box sales shenanigans. They’ve been taking care of us for 4 years and will continue for many more.

I'm a contractor.
Brian and the guys have been servicing my customers needs for years. My own A/C needed to be replaced last year. I got a couple of quotes, Brian was the least expensive, and the unit he recommended wasn't the most expensive, but was the most effective for my house. They did a nice, neat install, and came back the next day to adjust some things.
This unit has saved me approximately 40% on my electric bill.
Another big plus is that Brian and the guys are honest and straightforward. They won't push to sell stuff you don't need. My customers have all been very impressed with their service.
Recommended

I got the referral for Keller Services from the American Standard website. Our A/C and heat were not working and our system had several confirmed leaks. We had gotten several bids, and had not been impressed. From the first conversation Brian was straight with me and made me feel comfortable. The bid was a fair price. Better than some of their competitors that were trying to push lower quality systems. They have shown up for all appointments on time, interacted pleasantly and professionally. Most of all they fulfilled the agreement without any fuss. I didn’t even have to remind them to come back out to install a new register I had requested. This is one of the quietest A/C systems I have ever had the chance to use. If you are needing a repair or new system, Make sure you give Keller Services chance. I will recommend them to friends and family with no hesitation.

Thanks Jason! He kept us well informed and took care of our problem. He also took care of our bee problem! Very professional and we can tell he is very dedicated to his job!

I will start by saying the first time I used Keller Services, I had a great experience. They replaced the pee trap in the attic and all of the components around it. They offered to install an emergency shut off valve to kill the unit in the event the water wasn’t draining properly. I agreed and paid up front for everything. A couple of years later, I received a picture from my landlord with water dripping from the kitchen ceiling, bubbled up, under the unit in the attic. I called Keller Services back out to find out what happened. Apparently the drain was clogged in the bathroom and caused the water to back up and over flow in the 2 bottom air ducts in the attic, filling them with water. Eventually one busted open and soaked a 5x5 section of the insulation and started leaking through the ceiling. They did the necessary repairs to get the AC back on (blew out the clogged line, and replaced the emergency shut off valve again) and I asked the tech if the emergency shut off valve should have prevented this. He said yes, this is exactly what it is meant to stop. I called the receptionist and explained what happened the next day. Long story short, I didn’t hear back from them for 10 days, and in order to prevent mold, I had to remove 9 yard bags of wet insulation to prevent further damage. I still have not talked to any kind of manager, no one has reached out to apologize that the part THEY installed failed, causing my attic to flood. Zero empathy. I have only been able to talk to the young man that installed the part that failed and the receptionist. I begged them to at least replace the air ducts and I will fix everything else. With no communication on what they decided to do another 2 days later, they replaced the air ducts. I have recommended this company to several people but needless to say, I can’t anymore due to the fact the management there is so insulated by the team, if there is a problem, it won’t be addressed properly. Lucky for them, I did the rest of the repairs that were around $1,000 and I’m done waiting for any empathy or help.

Keller Services has really helped our property management business handle our HVAC needs. The pricing and service are excellent. Allows us to better serve our owners and tenants alike. Many Thanks!

They were great with my upstairs unit. They gave me multiple options on what would could be done and quotes on what each one would cost. We chose to replace our unit, Brian showed up that morning with the install crew, and came back after they were done and checked everything out, showed me everything, walked me through the new thermostat. I will definitely be using them once I’m ready to replace my downstairs unit.

Updating to say still love love Love this company, Brian and his team have replaced both of our HVAC systems. I continue to ask tons of questions and he and the team explain everything. This company is the very best and truly want to provide great service. They are patient, kind, professional and very courteous. Brian and Brandi have hired and trained their entire team to treat all customers the same way with respect! Give them a call whether you need your current systems serviced, repaired or replaced. You will be so glad you did!!!

Our neighbor across the street told us about Keller Services Heating and Air Conditioning and it was a godsend! Brian came out and did a complete diagnosis of our problem. He was very professional, informative, provided great thought out options, and did what he could to make it affordable to us. My wife and I were very impressed with his presentation, the pros and cons of different size air conditioners relative to our house size. and put us to ease providing great peace of mind. In sum. this company is a diamond in the rough! Courteous, prompt, through, informative, and very reasonable.

Took care of my heating problem the next day. The service tech explained everything and showed up when he said he would !!

Jacob was fantastic. Very thorough and spent the time to explain our issues and house has stayed consistent at set temp with fixes he recommended and put in place. Recommend highly

Keller Services replaced my entire HVAC system. They are professional, trustworthy, and timely. I believe their pricing to be fair and reasonable. I comfortably gave them access to the house without anyone being present. They are my go to and would recommend them unconditionally for your heating and air conditioning needs.