HVAC reviews in Keller, Texas

I will echo what most are saying here, and have had the same experiences. I've used them I'd say at least 3 times or so and each time the experience has been fantastic. They will go out of their way to not sell you something you don't need. On top of that they will give you a very detailed technical explanation as to why you DO need whatever it is you need to fix the issue at hand. They have earned my trust time and time again.

Great people to work with! Angi is always helpful and knowledgeable when determining a problem. Tim and Matt show up when they say they will. They are very honest about the work that needs to be done. I would highly recommend them for any of my clients (I'm a Realtor) and I use them for my personal homes as well.

Warning! Do not use Renown for HVAC repair-
I had used Renown twice before but only for HVAC system checkups.Recently had to have a Blower Motor in my heating system replaced. I called Renown and they sent out the owners son. He verified it needed a new Blower Motor and gave me a price for replacement . I felt the price was too high but had him go ahead and replace it. My mistake!
After the fact I contacted several HVAC contractors and parts suppliers to get an idea of the cost of the part and labor. Turns out I was excessively overcharged. The job should have been done for half of what I was charged. In hindsight I should have had the tech-Jake- put the cover back on and just pay him for coming out and get a second estimate. The weather was still nice and it wasn't an emergency. I do not recommend Renown Heating & Air as they excessively overcharge.

Amazing people and an amazing company. I have used them many times. The night my husband passed away, my ac went out and I called Angie at 11pm in a hysterical panic. She was so kind and they walked me through some trouble shooting steps for a temp fix. Tim was at my door first thing the next morning to save the day. I can never thank them enough for taking care of my so quick in the worst day of my life. They are truly the BEST!

BUYER BEWARE!! DO NOT USE RENOWNED HEATING & AIR.

They installed an entirely new unit in our home 2 years ago in July. July 20th our compressor went out. We first contact our home warranty company who would not repair the compressor because it was still under manufacture warranty. We called Renowned since they had done the original install. They installed a new compressor on a Friday. Our AC never worked. We came home to a 90 degree house. I called them and they couldn’t get anyone back out until Monday afternoon. We had another company come out Sunday & determined that the install was done improperly & the brand new compressor had already failed. Renowned had not changed the AC drier during install, nor do they flush the lines which causes bad sludge to ruin your system. Renowned came out Monday & said they were ordering a new compressor to be installed the following Tuesday because it was a bad compressor not faulty work. I asked for a phone call before they arrived on Tuesday. They didn’t call me until they had supposedly done the repair. I arrived home to find out they had only replaced the AC drier hoping that would fix the issue rather than coming back with the 2nd compressor as promised. It failed and we had to wait longer for the promised compressor to arrive. When questioned during install about flushing the lines they said they don’t do that. 3 days later the 2nd brand new compressor they installed failed again. We had 3 different companies come out to give us a quote to fix their bad workmanship. All 3 licensed companies determined they did a bad install and they caused irreparable damages to our entire unit which lead us to have to purchase an entirely new unit. We were displaced from our home a total of 19 days. This company stole $1400 from us with their poor workmanship plus thousands more with the hotels, new unit, etc that we had to pay for. Run & don’t let them steal your money.

Billy is amazing!!!!! Use this company for anything you need! They care! Honest work! Quick! Always responsive, especially the owners! Will answer day and night! Can't recommend more!

They came after I had gotten a quote from another company for A/C repair. The first company misdiagnosed the problem & the repair quoted by Renowned was less than half the price we originally thought it would be to fix our A/C. We ended up going with a new unit, but they made sure we had air during the few days we had to wait before the first available installation appointment available. I couldn’t be happier with their service and professionalism! They were quick to respond when I called them on Sunday night & showed up at the beginning of the appointment time window the following day. I only wish I would have called them first vs the other guys!

WOW! Okay, Jake was SO helpful, quick and kind. He got our heater fixed when it went out, made sure our part was warrantied and didn’t overcharge for labor like we have had in the past from other companies. He was so awesome and I can’t say enough good things about this company. From booking us when I called and texted to communicate to the service. Amazing. Will always recommend thank you Jake!!!

Corey from Renowned was great. Good communication, fair pricing, prompt, friendly. Didn't upsell and took an honest approach to our AC problem. Thank you, we will be back when we need you again.

Great customer service and quality work. AC went out in new home and our home warranty company could not get anyone out to us for weeks. We found Renowned and they came out the next day, checked our system, found the issue and fixed it that same day. Quick and good work. Will use them again!

We are glad we tried out this company. They are responsive and reliable. We had an A/C issue last year and our home warranty company recommended us to a company that overcharged us and didn’t fix the issue. When we called Renowned Heating and Air, they immediately knew the issue and told us our options on what would be best for us in the long-run. So when our heat went out (different unit) during the winter we called our warranty company (again) and had their recommended company come out twice with no resolution (they couldn’t figure out what was wrong). We call Renowned, and they knew what to do to resolve the issue. We will be using them from now on, and we recommend you should give them a try too! It’s better to have a reliable company who does good work then be tossed around with random companies who don’t do work well, which is why we decided to cancel our home warranty and rely on this company for our heating and air needs.

Highly recommend! Cory came over, got the problem diagnosed as the thermostat. I decided to replace it with a Nest, and he even made sure I knew how to install the wires before he left. Would recommend to anyone!

Let me start by saying the staff was amazing. However, we had them out for our AC not working. The technician didn't take anything apart just stuck a wand thing near it and said we needed a new system. I asked several times if it could be a part that needed replaced and was told no. We got a second opinion and they took the unit apart and said there is no leak at all and it was a simple and cheap part that needed to be replaced to get the AC to actually cool down. On top of that the Renowned guy bent the bars on the outside unit by hanging his tools from it. The second company fixed that for free. If a new unit is needed that's fine but at least troubleshoot and look to make sure that's really the issue. I was 3 days away from dropping 3 grand for absolutely no reason. It's a shame because I loved the customer service.

Cory and Chris came by within hours of me calling and took care of our problem right away. I am so grateful for their great attitudes and service! We’ve been pleased with the extra care and attention Renowned always gives us!

Our personal experience with Renowned Heating & Air Conditioning, owned by Tim and Angie, was disastrous from start to finish. Their work was plagued by constant equipment failures, repeated service visits, and a blatant disregard for customer satisfaction. We endured more time without A/C than with it. Initially, we hired Renowned to install two high-efficiency HVAC systems, but it quickly turned into a nightmare of frustration and stress. We were fortunate our home didn’t catch fire due to their negligence—details below.

The issues began immediately. One of the brand-new systems failed on the day of installation. Renowned replaced it entirely, something we expected would never be necessary for at least 10–15 years. This marked the beginning of endless failures, with both units experiencing major component issues within the first 30 days. Renowned replaced no fewer than five inverter boards and a compressor during this time. Despite assurances that each repair would solve the problem, the systems failed repeatedly, exposing their inability to properly diagnose and resolve issues. Later, two reputable local HVAC companies confirmed Renowned’s inexperience with these modern units.

The installation quality was appallingly poor. Renowned failed to install slopes correctly, reused outdated equipment, discarded functional parts critical to other HVAC systems, omitted essential components from the new setup, and even ran incorrect voltage wiring. Shockingly, a high-voltage wire was left ungrounded, causing one of the boards to turn brown. No surge protection was installed at the service disconnects, float switches were wired incorrectly, drain pans were hung improperly, plenums lacked support, and the lineset was kinked at both the evaporator coil and condenser. These issues are just the tip of the iceberg.

Tim and his technicians made frequent visits, offering endless promises but no results. For over a month, we endured weekly service calls, spending countless hours following up, only to receive short-term fixes instead of reliable solutions. In North Texas, dependable A/C is essential, especially for families with children, yet we were forced to rely on portable window units due to their incompetence.

Renowned consistently failed to document our problems or show any empathy. Tim appeared annoyed by our repeated repair requests, even though the issues stemmed directly from their poor installations and were still under warranty. Eventually, they stopped responding altogether, leaving us without functioning A/C upstairs or downstairs. After five days without any response, we gave up. The manufacturer, embarrassed by Renowned’s work, retrieved the equipment. We hired a reputable HVAC installer in Keller to replace the systems, and they have performed flawlessly ever since.

Adding insult to injury, the manufacturer and local distributor attempted multiple times to contact Tim about the ongoing issues, but he ignored their calls. Another former Renowned customer later shared that she and her neighbor experienced nearly identical problems with the company. This suggests a pattern of subpar service and incompetence.

When I sought to resolve the matter amicably by requesting a refund and asking Tim to remove the equipment, he dismissively replied, “If it goes to court, it goes to court.” This response epitomized their lack of professionalism and disregard for customer satisfaction.

To make matters worse, Renowned failed to pull the required city permit until I insisted on an inspection after the installations were completed.

In summary, Renowned Heating & Air Conditioning delivers broken promises, poor installations, unreliable repairs, and terrible customer service. If you value your time, money, and peace of mind, I strongly advise taking your business elsewhere.

Great people,honest and extremely efficient,, I will only use them for my needs in the future

This company did it again. The few times we've had to reach out to them, they've been extremely responsive and polite. The technicians that show up are very nice, and knowledge. They'll explain the issue in terms that's very easy to understand. The two times we've had to call them because of an issue that we desperately needed someone ASAP, they have always shown up before the time window given. We've used them for our maintenance, and we'll continue to use them. I always try to refer Renowned when I can. Thank y'all so much for getting our AC back up and running in this 105° heat!!!

Not worth working with. I called them for to check out system and was a waste of money and the service tech didn't want to do anything, he checked the coolant level and that was it. The outside unit is making a loud buzzing noise something is obviously wrong but his solution was "you need a whole new system so let it buzz till it dies" and wouldn't look into the actual problem.

We are so grateful for Cory and Jacob! They came out within an hour for a second opinion on some work on our house. They saved us $2,000!! It was a minor fix. Just wished we would have called sooner before we had other stuff done. So thankful we called them and for them being so honest!!!

I have an older a/c unit, 15 years old. They came out on a Sunday for no “after hours” charge. Corey quickly diagnosed the issue. Understandably could not get the part on a Sunday. Ultimately, no fault of theirs, had to make 3 trips to my house and stood by the original $50 trip charge for all 3 trips. GREAT SERVICE’.

Seriously the best! Fit me in same day, serviced quickly, and stands by their work. 100% recommend for all heating and air needs!