Reviews of local pros in Keller, Texas

Came back from Thanksgiving holiday only to discover our furnace was not working properly.
I contacted Top Gun the next day and they were able to get a tech out the same afternoon. We have used them for bi-annual maintenance on our HVAC system so we trusted them. Upon inspection of the unit, it was determined the EMC (blower motor) had gone bad. Our options were to replace the part (which was under warranty). But then the tech informed he had no idea how long it could take to get the part from manufacturer (Carrier). It could be days, maybe a couple of weeks. He did not even offer to call to check. It is supposedly a $4600 part, and it was going to be $2300 automatically for labor to install the new part when we could get it. They just automatically make it ½ of the cost of the part which was not even the real price. Mind you it was cold here that week (lows at night were in the 20s) and we had no heat.
So then comes the part, “Well it would be quicker if you just got a new furnace. We could have installed probably tomorrow or the next day.” I asked a bunch of questions trying to get more information about the replacement part. I said I need to think about and discuss further with my husband and then the technician left after being quoted $7800 for a new furnace. About a ½ hour later I got a text from the technician stating that his boss said he would do the new furnace for $6400(I think in that price range) $6000 something.
We were in a quandary: it was cold and we had no heat. Something did not sit right with me and I thought a new furnace, really? I contacted my brother who was in this line of work many years ago. I sent him the furnace info and the next morning he called me back and he said you are getting screwed. He found the exact same part online from a distributor for about $1100, and indicated a friend of his had almost the same identical problem. I could have ordered the part, however would have needed someone to install it and was worried about voiding the warranty on the unit. Plus, the part would be no charge as it was under warranty. My brother also said $2300 was an exorbitant amount for labor. He said it should only be about $400-$500 to replace the part.
As soon as I got off the phone with him, I started making some phone calls. After the 3rd phone call, I found a local company who listened to my problem and called me back an hour later and said the part was on order from Carrier and they should be able to install it and fix the furnace the next day. (It was a couple of days because of the delay in getting the part to the airport-we had paid for expedited shipping). I was quoted $500-$600 for labor to replace the part. In addition, the new company pro-actively ordered an additional part (control board-this was also under warranty) as this may have been bad as well. The control board could not be tested without the blower motor working correctly first. Top Gun tech mentioned there could be a potential issue with the control board, but we would have to wait until they replaced the part for the blower motor and got that working first. So essentially, we could still be without heat and must wait on a secondary part for who knows how long.
Our furnace was fixed in 5 days (there was a weekend in there). The blower motor and control board were replaced for $600 labor out the door with the other company we used. Stay away from Top Gun!!! They were out to make a fast buck and totally take advantage of a loyal customer. Inflating the price of a part, then price gouging for labor, and then trying to sell us a new furnace. Sorry for the long review, however I feel like Top Gun definitely needed to be called out on this. We will not be doing business with Top Gun ever again!

Trusting people you don’t know to come into your house and fix a problem can be frustrating. I live in a two story house having AC troubles so friends recommended Top Gun. They came in August and September last year. Did a wonderful job, they were kind, respectful and hard workers. Then came more trouble when the downstairs unit went out. Had to get 2 new units last year, “ouch”.
Same guys came to install, again, kind, hard workers and it helps when they they’re cute”. Top Gun Rocks! Thank you all so very much. Hope your Christmas is great. Thanks again Austin, Alley, Mike and cute guys. Kim from Richland Hills.

Had Service one air come out to diagnose my AC troubles. Started out great, the tech knew the issue and started to pull out my blower motor. In the process he stepped through the ceiling creating the hole you see in the picture. After making sure the technician was ok he continued to try to fix my ac problem. The technician had to take my ac blower to try and find a part for it. Hours later he returned saying the warranty company denied the claim and it would cost $1000 to repair the issue. At that time the technician told me that the company would take care of the damaged ceiling and i trusted that to be the case. He did mention that since this was through a warranty company Service One Air Conditioning was losing money on this and that he couldn't do anything else. Before the technician left he gave me the number for the manager to contact about fixing the hole in my ceiling. I called and was told that it was my fault that he fell through the ceiling. They are refusing to repair the hole, stating that I had an unsafe working environment in my attic. This company is apparently very unethical and refuses to fix an issue they created and already agreed to fix. Would not recommend.

To clarify for the response. I never had anyone other than me fall through the ceiling, I did that while installing attic decking. The technician stepped through the one place in the attic without decking. The technician, while on speaker with a lady from your office explained that he had just fallen through the ceiling. The lady from the office said "ok don't worry about it, we will take care of it". I assumed at the point that meant ya'll would fix it. And if that wasn't assurance enough the technician told me that ya'll would fix it.The technician left a number to call and told me to speak to a manager. The technician told me to call the following day before 4pm, because the manager wasnt there after this time. I called and left a message with a lady that told me a manager would call me back. The manager called me back and told me that not only would they not be fixing the damage but that it was my fault, that I created an unsafe working environment. The manager who has never seen the attic in question or even the damage that his technician caused. I repeat that this is a slimy business with no ethics. You cause a problem and try every which way to make it seem like the owner is at fault.

I had the issue fixed the following week from a different company and they did not fall through the ceiling. Just so people know that it was possible to work in this attic without causing damage.

Service one Air is my go to company for everything HVAC and heating related issues. They are super responsive, professional and excellent at what they do. I use them on my own home and I recommend them to my clients.

I’ve been very pleased with Service One and the new HVAC Trane system I purchased. The techs are profesional and courteous on the semi annual check ups.

I recently had the opportunity to utilize the services of Service One Air Conditioning Heating and Plumbing, and I must say I was blown away by the entire experience. Josh was the technician who showed up at my doorstep, and from the start, his friendly and professional manner put me completely at ease. It was evident that he genuinely cared about delivering exceptional service, and I knew my AC unit was in the best of hands. This is how you win over customers, with great and exceptional service.

Josh came out same day, was extremely professional and knowledgeable for a complex 2 zone issue another company could not figure out.

Blake E came out and did a fantastic job installing a new A/C system in the heat of the summer. He pays attention to detail, was helpful answering my many questions, and does quality work.

Josh was a lifesaver! Our AC went out on the hottest day of the year, Josh came out quickly and had it fixed in no time. He was super professional and explained everything clearly and in detail. Our house is finally cool again. Highly recommend!

Kenny did a great job cleaning our blower wheel, replacing our drip pan, and installing a safety switch. Affordable, would recommend and will use again!

Edit: The wheel blower fell out of alignment not long after the repair. They knew the screw was stripped without even looking at it. It was supposedly repaired, I paid for the repair, it just fell out again…

Edit 2: They've been better since so my rating has been adjusted

Professional, courteous and really appreciated the honest assessment and clear guidance from Wiley and Bobbie on the options regarding my HVAC system. Thank you!

I just received five-star service from Service One and specifically from their expert technician, Wiley. Not only did they answer the call to repair my air conditioning unit in 100° Texas heat, they showed up the morning after my AC unit died. Fast and super friendly service with a smile! Super knowledgeable and kind which I don’t discount. I appreciate the comprehensive service, Wiley! Thank you for fixing us up!

Outstanding Service from Start to Finish!

I couldn’t be happier with my experience with Service One Air! From the moment I called, their team was responsive, knowledgeable, and incredibly friendly. They arrived on time, diagnosed the issue quickly, and had my AC up and running in no time. The technician was professional, explained everything clearly, and made sure I was completely satisfied before leaving. Fair pricing, top-notch workmanship, and excellent customer service. I highly recommend them to anyone in need of HVAC services!

We submitted our work order request in the middle of the night when we realized our AC wasnt working, and Kenny arrived by 11am to fix it! We appreciate his kindness and quick work to resolve this issue for us!

Kenny was so helpful explaining what he was looking for and what he found on my heater maintenance appointment. It was easy to make the appointment and he was on time.

Kenney was prompt, efficient, informative, and thorough in his evaluation of our problem. He executed the correct solution quickly and explained everything to me. Great job!

Our technician Kenny M did an outstanding job. He has a great personality and it was clear he takes pride in his work. He diagnosed the issue right away, fixed it quickly, and made the whole process easy and stress-free. We really appreciate the professionalism and quality service.

Excellent service from Service 1 One AC, Heating & Plumbing. Kenny Martin was our serviceman and he was AWESOME! I called our warranty company late yesterday and we were assigned Service One as a vendor to come out , I just knew it would be Monday before they could send someone out. Got a call first thing this morning with a window between 10:00 AM -1:00 PM for technician to arrive. Arrived on time, explained everything he was doing, respected our floors by covering his shoes & so polite and respectful. Kenny got our AC back up and running. Will definitely use again and recommend Service 1 One to all my family & friends! Excellent service!! Ask for Kenny!

I had a few issues with this company at first, but they took the time to make things right and that means a lot. It shows they truly care about the quality of their work. They might not be the cheapest AC company out there, but sometimes quality is worth paying for.

When I called at 7:00 AM, an actual person answered (a rare thing these days!). By 9:00 AM, a tech was at my house. By 9:30, he had found the problem—a bad blower motor. He had to leave to pick up the part and take care of a couple of other jobs, but he still made it back that same evening and got my AC running again quickly.

Osvaldo, the service tech, was fantastic—professional, polite, and quick. He did exactly what he said he would and made the whole process a lot less stressful. I’d happily recommend him to anyone.

Kenny came and replaced the blower capacitor and igniter on our heating unit. He was prompt, curious and efficient. Couldn’t be happier with the service provided and we now have heat!!

Spencer was great! Came out quickly, identified and fixed the issue that was causing our heater not to work. Professional, prompt, and got the job done well.