Reviews of local pros in Lancaster, Texas

I know we must have been with Hector since the inception of the company so I will leave it to him to say exactly how many years it has been. We have been through complicated equipment repairs and zone board installations and we have always been so satisfied with their expertise and devotion to keeping us happy. I highly recommend keeping up with your service policies because if something breaks I cannot remember a time when they did not send someone out immediately. I think every purchase or repair we have had there has always been work that met and surpassed our expectations.

We highly respect the service and ethics of the technicians and employees of Freedom HVAC.

Freedom has exceeded our expectations in more ways than one!! After several months of research and quotes from several companies, we finally made our decision and I'm so thankful that we did! Nicholas, Hector and Shannon are the best! In 2020, Nicholas came to our home to replace some freon, that's when we found out that our AC & heating system was on the verge of breaking down. Fast forward to 2021, after the notorious Texas winter storm, my husband and I decided to go ahead and bite the bullet and get a new system installed. Hector was very hands on and helped us with all financing aspects from start to finish and made the process so much easier! We got approved through Wells Fargo and the very next morning, they we're at our home ready to upgrade us! It only took one day to install both heating and AC systems and Shannon was very thorough, professional and knowledgeable with every bit of work and repairs made...from removing the old system to installing the brand new shiny one! He even helped us install an app on our phones that would allow us to control the thermostat from anywhere! Talk about an upgrade! Lol Yes, it was a pricey investment, but so worth it in the long run! Oh! BTW, I know this review is gonna bring alot of business so if you guys need any marketing or promotion help, let ya girl know! Lol But truly, we are very pleased...thank you guys for the great work!!!

My air conditioner recently quit on me and after speaking with Nick and Hector at Freedom decided to go with their deluxe package. They weren’t the cheapest but I felt that the service would be there after the sale. They showed up with plenty of people and completely changed out both of my units in a day. They came back two days later and cleaned all my ducts. One of the new outside units experienced problems After about a week and they got Trane on the phone and got authorization to change the entire unit out and did it the same day. I feel that I have received the white glove treatment that I expected. They seem to really invest into the training of their staff and it shows. If you’re looking for cheap they probably are not who you want, but if you want good service and equipment installed properly call them. I can tell you that the quality is remembered long after the price is forgotten

Great experience!!! Brandon is very professional have had him maintain my air conditioning/heating system since i moved to tx over 3 years ago!!! Highly recommend

Brandon is an excellent technician. He was expedient in his diagnosis and well-versed in explaining what was the problem and what would be the remedy. His professional insight allowed him to have the the available part on his truck and made an immediate difference in the service and comfort I received as a customer.

Hayden was awesome! Took the time to break down what things meant and was very professional and kind. For someone like me who knows nothing of this work, he was very patient with making sure I understood everything. Highly recommend!

I would highly recommend this company!!! My husband and I were out of town and our ac froze up again we had our kids, 6month old grandbaby and my disabled mother in the house on a Saturday. I asked my daughter to call someone and get them out asap and I am so thankful that this was the company that she called!! The tech that came out (Jose) was wonderful he got the system running good enough to keep everyone comfortable until we could figure out what we were going to do. He also spoke with me over the phone and explained everything and then they got me all the information so that we could make a decision! Everyone I spoke with was wonderful and when we made our decision it took no time at all to get everything moving we had an entire new system put in and Jose and his team did an amazing job! This company will now be the only company we use and will be the only one we will recommend to others!! I really can't even say enough good things about them! It is so hard to find a company that is truly there for there customers every step of the way but I can assure you they were! I would also like the boss of this company to know that Jose really went above and beyond and the team that came with him really did amazing work Thank you so much for caring about your customers and you have definitely earned us as a lifetime customer!!! Keep up the wonderful work guys!

Hector and his Team are a great hire! Very professional and timely with their arrival. Install went smoothly and his team are very courteous. I do highly recommend them for your ac needs.

We were having issues with our A.C. unit, which was not cooling very well upstairs at our house. Mike came out and did an initial assessment, explaining everything clearly. He provided options to resolve the issue, along with cost estimates for each option. We chose to have them replace our unit and take advantage of the upgrade in efficiency, newer technology and features. This company did an excellent job with the install, and was careful to keep the house clean after they were done. Of course, they walked us through everything, once complete, and made sure that they answered all of our questions. My wife and I were so impressed with their work and friendliness that we now plan to have them continue to service the A.C. unit each year.

Freedom Heating and Air
We asked an operator in the commercial and industrial industry who they used for their home. It was Hector and Freedom
From the initial consultation with Hector, he listened and sorted the needs we had on two separate homes, Mitsubishi heat/AC pumps and a conventional Trane HVAC unit total remodelling. We used them for a complete install and vents thru two homes. We told him the budget and we worked thru the requirements. It was about improving efficiency of units, longevity, and lowering monthly bills.
The team of Shannon and Co. who had impeccable work ethic, turned up early and always alerted every AM via text when the guys would arrive. Professionalism, walk thru and tidy upon finish. Also made sure we were able to get any tax or electricity incentives . Couldn’t speak highly enough of Hector and his team. Tidy, worked hard, in gear.
If their service is anywhere near as good as their install, we’ll be in great shape.

The team of Frank, Diego, & Jose was honest and professional. So pleased with the A/C replacement services. The team provided excellent customer focus and was attentive to our HVAC needs. They took their time to perfect our installation. They are most knowledgeable and reasonable. Looking forward to continued business with Freedom Heating & Air in the future. Thank you for excellent service.

Our old HVAC guy couldn't help us any more, so I called Freedom, not only because of reputation, but also seeing everything they do in the community and the Chamber. Trey was awesome, and got everything fixed quickly. Best of all, he made sure my elderly parents understood everything he did and why, and made them feel at ease. They will be my first call from now on!

My wife & I are retired and living on a fixed income. Therefore, we consulted three reputable Air Conditioning companies to gain a better understanding of our options (tradeoffs versus cost).
Of course, we need a reliable Air Conditioning system, that can be acquired at a reasonable cost.

From the outset, Freedom Heating & Air's Technicians distinguished themselves by being more knowledgeable and truly listening to our unique needs. Although they were not the least expensive, Freedom Heating & Air was definitely the correct choice!

On the day of the installation, the three-man crew arrived on time, they were courteous and professional (respecting our home). By the end of the day, they completed the entire installation, showed us how the new Thermostat works, and cleaned their work area (removing all the old equipment).

Overall, from start to finish, Freedom Heating & Air did an OUTSTANDING job. They answered all our questions and held our hands throughout the whole process. If I could, I would give them Ten Stars!

The whole crew has been nothing short of phenomenal. I reached out to several companies before deciding to choose Freedom Heating & Air for my garage mini split installation. Kevin contacted me right away, was informative before showing up, came incredibly prepared by researching the layout of my house for installation, had informational pamphlets for tax deductions and the equipment, kept me up to date on who was coming and when, and I could literally keep going.

The installation was quick, clean, and very accommodating to my short term schedule. To top it all off they were able to identify some other HVAC maintenance needs that I had been behind on and were able to assist with making sure my family stays comfortable this winter and upcoming summer.

I will be going back to Freedom for ANY of my HVAC needs going forward. Some companies just understand how to treat and serve their customers and this is one of them.

I called Freedom ac & heating after reading the reviews and watching the company video. They were very professional from scheduling with Susie to Frank G completing the job. They were able to come out the same day. I initially scheduled for an afternoon appt and was later contacted to see if I wanted an earlier appt due to a cancellation. Frank arrived on time, with a mask on and was very informative and professional throughout the entire time. I felt very comfortable with his thoroughness, repair and suggestions so much that I purchased a maintenance plan to continue to have this company maintain my unit. Frank was very considerate of not only my concerns, but also of my property. I was comfortable with the price that I paid as well. I felt like Frank was honest and the company is fair and not a price gouger, which is rare. This company appears to be considerate of customers, customer’s time and money, offers great customer service and makes you feel like they will take care of your needed maintenance or repairs the correct way, the first time. I am so pleased that I found and chose this company! I’ve found me an AC & heating maintenance family and I highly recommend!! Thank you Frank G & Susie!!

Great service techs. Francisco explained each step of the repair (we had a clogged drain line) and things to do to prevent another clog and other helpful hints.

These guys are terrible! I don't think the technicians are fully trained to do the work. Honestly, I don't think it is the technician's fault -- they need training. They were not able to replace a breaker that burned due to a faulty motor. Motor was replace, but the fix could not be verified. I had to call an electrician, spend another service change to get the breaker replaced. I called Freedom to come back and re-check the system, they charged a service charge again for coming and relooking at the system. They said refrigerant was low. I paid to fill it, but still got charged for service call.

Juan and Brandon did my tune-up and changed a thermostat on my bathroom heated floor. They were delightful, professional and courteous. The BEST!!

Freedom Heating and Air has been a godsend this summer. We have had struggling AC units in our home for several years. This year, we knew at least one needed to be replaced. We got quotes from several companies, but decided that Freedom gave us the best quality and warranty for the money. To start with, they came out and did a thorough analysis of our systems and gave a comprehensive report that detailed the issues, as well as quotes for repair or replacement. The service manager spent a long time patiently answering all of our questions and working with us so that we completely understood our options. Upon installation, the team came out and replaced both of our units in one day.They were very courteous and respectful. These guys worked non-stop and knew what they were doing. They were able to fix problems we didn't even know we had since the construction of our home. I cannot say enough about our positive experience with this company. Now I sit back and relax in my cool, comfortable home with quality air systems and the knowledge that if anything does go wrong, Freedom Heating & Air will be there if we need them.

Expensive! I got several bids on a project and these guys were not only the #1 most expensive but 2x more than the next highest. Companies that are 5x more reputable are cheaper than these guys. The big companies and the little companies - everyone - all cheaper. People who accept bids from this company are truly lost and would be best getting a second quote. They were a waste of my time.

The fact that most of these reviews come from people with only 1 or 2 reviews is very suspicious.

The team at Freedom Heating and Air is outstanding! We had an issue with our AC and they came out same day to fix the problem. Hayden was extremely knowledgeable and efficient. I will recommend them to anyone needing HVAC work.